Yiyi Liu

Yequan Wang, Xuying Meng, Yiyi Liu et al. · tencent-ai, tsinghua

Many studies on dialog emotion analysis focus on utterance-level emotion only. These models hence are not optimized for dialog-level emotion detection, i.e. to predict the emotion category of a dialog as a whole. More importantly, these models cannot benefit from the context provided by the whole dialog. In real-world applications, annotations to dialog could fine-grained, including both utterance-level tags (e.g. speaker type, intent category, and emotion category), and dialog-level tags (e.g. user satisfaction, and emotion curve category). In this paper, we propose a Context-based Hierarchical Attention Capsule~(Chat-Capsule) model, which models both utterance-level and dialog-level emotions and their interrelations. On a dialog dataset collected from customer support of an e-commerce platform, our model is also able to predict user satisfaction and emotion curve category. Emotion curve refers to the change of emotions along the development of a conversation. Experiments show that the proposed Chat-Capsule outperform state-of-the-art baselines on both benchmark dataset and proprietary dataset. Source code will be released upon acceptance.

Yiyi Liu, Yequan Wang, Aixin Sun et al.

Sarcasm employs ambivalence, where one says something positive but actually means negative, and vice versa. The essence of sarcasm, which is also a sufficient and necessary condition, is the conflict between literal and implied sentiments expressed in one sentence. However, it is difficult to recognize such sentiment conflict because the sentiments are mixed or even implicit. As a result, the recognition of sophisticated and obscure sentiment brings in a great challenge to sarcasm detection. In this paper, we propose a Dual-Channel Framework by modeling both literal and implied sentiments separately. Based on this dual-channel framework, we design the Dual-Channel Network~(DC-Net) to recognize sentiment conflict. Experiments on political debates (i.e. IAC-V1 and IAC-V2) and Twitter datasets show that our proposed DC-Net achieves state-of-the-art performance on sarcasm recognition. Our code is released to support research.