Carine Touré

Carine Touré, Christine Michel, Jean-Charles Marty

The work presented in this paper focuses on the improvement of corporate knowledge management systems. For the implementation of such systems, companies deploy can important means for small gains. Indeed, management services often notice very limited use compared to what they actually expect. We present a five-step redesigning approach which takes into account different factors to increase the use of these systems. We use as an example the knowledge sharing platform implemented for the employees of Soci{é}t{é} du Canal de Provence (SCP). This system was taken into production but very occasionally used. We describe the reasons for this limited use and we propose a design methodology adapted to the context. Promoting the effective use of the system, our approach has been experimented and evaluated with a panel of users working at SCP.

Carine Touré, Christine Michel, Jean-Charles Marty

We propose, in this paper, a model of continuous use of corporate collaborative KMS. Companies do not always have the guaranty that their KMS will be continuously used. This statement can constitute an important obstacle for knowledge management processes. Our work is based on the analysis of classical models for initial and continuous use of technologies. We also analyse the regulation concept and explain how it is valuable to support a continuous use of KMS. We observed that awareness may be a regulation means that allows taking this problem into account. Awareness is a concept, which has been profusely used to improve user experience in collaborative environments. It is an important element for regulation of activity. In our model, we assume that one can integrate awareness in information systems to positively influence beliefs about them. The final objective of our work is to refine some concepts to fit the particularities of collaborative KMS and to propose an awareness regulation process using the traces of the users' interactions with the systems.