Zheng Fang

Kun-Peng Ning, Ming Pang, Zheng Fang et al.

Search query classification, as an effective way to understand user intents, is of great importance in real-world online ads systems. To ensure a lower latency, a shallow model (e.g. FastText) is widely used for efficient online inference. However, the representation ability of the FastText model is insufficient, resulting in poor classification performance, especially on some low-frequency queries and tailed categories. Using a deeper and more complex model (e.g. BERT) is an effective solution, but it will cause a higher online inference latency and more expensive computing costs. Thus, how to juggle both inference efficiency and classification performance is obviously of great practical importance. To overcome this challenge, in this paper, we propose knowledge condensation (KC), a simple yet effective knowledge distillation framework to boost the classification performance of the online FastText model under strict low latency constraints. Specifically, we propose to train an offline BERT model to retrieve more potentially relevant data. Benefiting from its powerful semantic representation, more relevant labels not exposed in the historical data will be added into the training set for better FastText model training. Moreover, a novel distribution-diverse multi-expert learning strategy is proposed to further improve the mining ability of relevant data. By training multiple BERT models from different data distributions, it can respectively perform better at high, middle, and low-frequency search queries. The model ensemble from multi-distribution makes its retrieval ability more powerful. We have deployed two versions of this framework in JD search, and both offline experiments and online A/B testing from multiple datasets have validated the effectiveness of the proposed approach.

Chunyuan Yuan, Ming Pang, Zheng Fang et al.

Query intent classification is an essential module for customers to find desired products on the e-commerce application quickly. Most existing query intent classification methods rely on the users' click behavior as a supervised signal to construct training samples. However, these methods based entirely on posterior labels may lead to serious category imbalance problems because of the Matthew effect in click samples. Compared with popular categories, it is difficult for products under long-tail categories to obtain traffic and user clicks, which makes the models unable to detect users' intent for products under long-tail categories. This in turn aggravates the problem that long-tail categories cannot obtain traffic, forming a vicious circle. In addition, due to the randomness of the user's click, the posterior label is unstable for the query with similar semantics, which makes the model very sensitive to the input, leading to an unstable and incomplete recall of categories. In this paper, we propose a novel Semi-supervised Multi-channel Graph Convolutional Network (SMGCN) to address the above problems from the perspective of label association and semi-supervised learning. SMGCN extends category information and enhances the posterior label by utilizing the similarity score between the query and categories. Furthermore, it leverages the co-occurrence and semantic similarity graph of categories to strengthen the relations among labels and weaken the influence of posterior label instability. We conduct extensive offline and online A/B experiments, and the experimental results show that SMGCN significantly outperforms the strong baselines, which shows its effectiveness and practicality.