Susanne Putze

Dmitry Alexandrovsky, Susanne Putze, Alexander Schülke et al.

Subjective self-reports in VR user studies is a burdening and often tedious task for the participants. To minimize the disruption with the ongoing experience VR research has started to administer the surveying directly inside the virtual environments. However, due to the tedious nature of text-entry in VR, most VR surveying tools focus on closed questions with predetermined responses, while open questions with free-text responses remain unexplored. This neglects a crucial part of UX research. To provide guidance on suitable self-reporting methods for open questions in VR user studies, this position paper presents a comparative study with three text-entry methods in VR and outlines future directions towards low-burden qualitative responding.

Dmitry Alexandrovsky, Susanne Putze, Valentin Schwind et al.

Measure user experience in MR (i.e., AR/VR) user studies is essential. Researchers apply a wide range of measuring methods using objective (e.g., biosignals, time logging), behavioral (e.g., gaze direction, movement amplitude), and subjective (e.g., standardized questionnaires) metrics. Many of these measurement instruments were adapted from use-cases outside of MR but have not been validated for usage in MR experiments. However, researchers are faced with various challenges and design alternatives when measuring immersive experiences. These challenges become even more diverse when running out-of-the lab studies. Measurement methods of VR experience recently received much attention. For example, research has started embedding questionnaires in the VE for various applications, allowing users to stay closer to the ongoing experience while filling out the survey. However, there is a diversity in the interaction methods and practices on how the assessment procedure is conducted. This diversity in methods underlines a missing shared agreement of standardized measurement tools for VR experiences. AR research strongly orients on the research methods from VR, e.g., using the same type of subjective questionnaires. However, some crucial technical differences require careful considerations during the evaluation. This workshop at CHI 2021 provides a foundation to exchange expertise and address challenges and opportunities of research methods in MR user studies. By this, our workshop launches a discussion of research methods that should lead to standardizing assessment methods in MR user studies. The outcomes of the workshop will be aggregated into a collective special issue journal article.

Daniel J. Liebling, Michal Lahav, Abigail Evans et al.

Translation apps and devices are often presented in the context of providing assistance while traveling abroad. However, the spectrum of needs for cross-language communication is much wider. To investigate these needs, we conducted three studies with populations spanning socioeconomic status and geographic regions: (1) United States-based travelers, (2) migrant workers in India, and (3) immigrant populations in the United States. We compare frequent travelers' perception and actual translation needs with those of the two migrant communities. The latter two, with low language proficiency, have the greatest translation needs to navigate their daily lives. However, current mobile translation apps do not meet these needs. Our findings provide new insights on the usage practices and limitations of mobile translation tools. Finally, we propose design implications to help apps better serve these unmet needs.