Sophie Wu

Caleb Ziems, Dora Zhao, Rose E. Wang et al.

Large Language Models (LLMs) are increasingly shaping the private and professional lives of users, with numerous applications in business, education, finance, healthcare, law, and science. With this rise in global influence comes greater urgency to build, evaluate, and deploy these systems in a manner that prioritizes not only technical capabilities but also human priorities. This work presents a framework for developing Human-Centered Large Language Models (HCLLMs), which integrates perspectives from Natural Language Processing (NLP), Human-Computer Interaction (HCI), and responsible AI. Considering the ethics, economics, and technical objectives of language modeling, we argue that model developers need to address human concerns, preferences, values, and goals, not only during a cursory post-training stage, but rather with rigor and care at every stage of the pipeline. This paper offers human-centered insights and recommendations for developers at each stage, from system design to data sourcing, model training, evaluation, and responsible deployment. Then we conclude with a case study, applying these insights to understand the future of work with HCLLMs.

Shamsuddeen Hassan Muhammad, Nedjma Ousidhoum, Idris Abdulmumin et al.

People worldwide use language in subtle and complex ways to express emotions. Although emotion recognition--an umbrella term for several NLP tasks--impacts various applications within NLP and beyond, most work in this area has focused on high-resource languages. This has led to significant disparities in research efforts and proposed solutions, particularly for under-resourced languages, which often lack high-quality annotated datasets. In this paper, we present BRIGHTER--a collection of multi-labeled, emotion-annotated datasets in 28 different languages and across several domains. BRIGHTER primarily covers low-resource languages from Africa, Asia, Eastern Europe, and Latin America, with instances labeled by fluent speakers. We highlight the challenges related to the data collection and annotation processes, and then report experimental results for monolingual and crosslingual multi-label emotion identification, as well as emotion intensity recognition. We analyse the variability in performance across languages and text domains, both with and without the use of LLMs, and show that the BRIGHTER datasets represent a meaningful step towards addressing the gap in text-based emotion recognition.

Sophie Wu, Andrew Piper

Stories are key to transmitting values across cultures, but their interpretation varies across linguistic and cultural contexts. Thus, we introduce multilingual story moral generation as a novel culturally grounded evaluation task. Using a new dataset of human-written story morals collected across 14 language-culture pairs, we compare model outputs with human interpretations via semantic similarity, a human preference survey, and value categorization. We show that frontier models such as GPT-4o and Gemini generate story morals that are semantically similar to human responses and preferred by human evaluators. However, their outputs exhibit markedly less cross-linguistic variation and concentrate on a narrower set of widely shared values. These findings suggest that while contemporary models can approximate central tendencies of human moral interpretation, they struggle to reproduce the diversity that characterizes human narrative understanding. By framing narrative interpretation as an evaluative task, this work introduces a new approach to studying cultural alignment in language models beyond static benchmarks or knowledge-based tests.

Sophie Wu, Jan Philip Wahle, Saif M. Mohammad

This paper is the first investigation of the connection between emotion, embodiment, and everyday language in a large sample of natural language data. We created corpora of body part mentions (BPMs) in online English text (blog posts and tweets). This includes a subset featuring human annotations for the emotions of the person whose body part is mentioned in the text. We show that BPMs are common in personal narratives and tweets (~5% to 10% of posts include BPMs) and that their usage patterns vary markedly by time and %geographic location. Using word-emotion association lexicons and our annotated data, we show that text containing BPMs tends to be more emotionally charged, even when the BPM is not explicitly used to describe a physical reaction to the emotion in the text. Finally, we discover a strong and statistically significant correlation between body-related language and a variety of poorer health outcomes. In sum, we argue that investigating the role of body-part related words in language can open up valuable avenues of future research at the intersection of NLP, the affective sciences, and the study of human wellbeing.

Peiqi Sui, Eamon Duede, Sophie Wu et al.

This paper presents a systematic defense of large language model (LLM) hallucinations or 'confabulations' as a potential resource instead of a categorically negative pitfall. The standard view is that confabulations are inherently problematic and AI research should eliminate this flaw. In this paper, we argue and empirically demonstrate that measurable semantic characteristics of LLM confabulations mirror a human propensity to utilize increased narrativity as a cognitive resource for sense-making and communication. In other words, it has potential value. Specifically, we analyze popular hallucination benchmarks and reveal that hallucinated outputs display increased levels of narrativity and semantic coherence relative to veridical outputs. This finding reveals a tension in our usually dismissive understandings of confabulation. It suggests, counter-intuitively, that the tendency for LLMs to confabulate may be intimately associated with a positive capacity for coherent narrative-text generation.