Changlong Sun

Chengyuan Liu, Fubang Zhao, Lizhi Qing et al.

Large Language Models (LLMs) presents significant priority in text understanding and generation. However, LLMs suffer from the risk of generating harmful contents especially while being employed to applications. There are several black-box attack methods, such as Prompt Attack, which can change the behaviour of LLMs and induce LLMs to generate unexpected answers with harmful contents. Researchers are interested in Prompt Attack and Defense with LLMs, while there is no publicly available dataset with high successful attacking rate to evaluate the abilities of defending prompt attack. In this paper, we introduce a pipeline to construct high-quality prompt attack samples, along with a Chinese prompt attack dataset called CPAD. Our prompts aim to induce LLMs to generate unexpected outputs with several carefully designed prompt attack templates and widely concerned attacking contents. Different from previous datasets involving safety estimation, we construct the prompts considering three dimensions: contents, attacking methods and goals. Especially, the attacking goals indicate the behaviour expected after successfully attacking the LLMs, thus the responses can be easily evaluated and analysed. We run several popular Chinese LLMs on our dataset, and the results show that our prompts are significantly harmful to LLMs, with around 70% attack success rate to GPT-3.5. CPAD is publicly available at https://github.com/liuchengyuan123/CPAD.

Jiawei Liu, Yangyang Kang, Di Tang et al.

Neural text ranking models have witnessed significant advancement and are increasingly being deployed in practice. Unfortunately, they also inherit adversarial vulnerabilities of general neural models, which have been detected but remain underexplored by prior studies. Moreover, the inherit adversarial vulnerabilities might be leveraged by blackhat SEO to defeat better-protected search engines. In this study, we propose an imitation adversarial attack on black-box neural passage ranking models. We first show that the target passage ranking model can be transparentized and imitated by enumerating critical queries/candidates and then train a ranking imitation model. Leveraging the ranking imitation model, we can elaborately manipulate the ranking results and transfer the manipulation attack to the target ranking model. For this purpose, we propose an innovative gradient-based attack method, empowered by the pairwise objective function, to generate adversarial triggers, which causes premeditated disorderliness with very few tokens. To equip the trigger camouflages, we add the next sentence prediction loss and the language model fluency constraint to the objective function. Experimental results on passage ranking demonstrate the effectiveness of the ranking imitation attack model and adversarial triggers against various SOTA neural ranking models. Furthermore, various mitigation analyses and human evaluation show the effectiveness of camouflages when facing potential mitigation approaches. To motivate other scholars to further investigate this novel and important problem, we make the experiment data and code publicly available.

Yiquan Wu, Siying Zhou, Yifei Liu et al.

Legal Judgment Prediction (LJP) has become an increasingly crucial task in Legal AI, i.e., predicting the judgment of the case in terms of case fact description. Precedents are the previous legal cases with similar facts, which are the basis for the judgment of the subsequent case in national legal systems. Thus, it is worthwhile to explore the utilization of precedents in the LJP. Recent advances in deep learning have enabled a variety of techniques to be used to solve the LJP task. These can be broken down into two categories: large language models (LLMs) and domain-specific models. LLMs are capable of interpreting and generating complex natural language, while domain models are efficient in learning task-specific information. In this paper, we propose the precedent-enhanced LJP framework (PLJP), a system that leverages the strength of both LLM and domain models in the context of precedents. Specifically, the domain models are designed to provide candidate labels and find the proper precedents efficiently, and the large models will make the final prediction with an in-context precedents comprehension. Experiments on the real-world dataset demonstrate the effectiveness of our PLJP. Moreover, our work shows a promising direction for LLM and domain-model collaboration that can be generalized to other vertical domains.

Chengyuan Liu, Fubang Zhao, Yangyang Kang et al.

Universal Information Extraction (UIE) is an area of interest due to the challenges posed by varying targets, heterogeneous structures, and demand-specific schemas. However, previous works have only achieved limited success by unifying a few tasks, such as Named Entity Recognition (NER) and Relation Extraction (RE), which fall short of being authentic UIE models particularly when extracting other general schemas such as quadruples and quintuples. Additionally, these models used an implicit structural schema instructor, which could lead to incorrect links between types, hindering the model's generalization and performance in low-resource scenarios. In this paper, we redefine the authentic UIE with a formal formulation that encompasses almost all extraction schemas. To the best of our knowledge, we are the first to introduce UIE for any kind of schemas. In addition, we propose RexUIE, which is a Recursive Method with Explicit Schema Instructor for UIE. To avoid interference between different types, we reset the position ids and attention mask matrices. RexUIE shows strong performance under both full-shot and few-shot settings and achieves State-of-the-Art results on the tasks of extracting complex schemas.

Jiannan Guo, Yangyang Kang, Yu Duan et al.

While annotating decent amounts of data to satisfy sophisticated learning models can be cost-prohibitive for many real-world applications. Active learning (AL) and semi-supervised learning (SSL) are two effective, but often isolated, means to alleviate the data-hungry problem. Some recent studies explored the potential of combining AL and SSL to better probe the unlabeled data. However, almost all these contemporary SSL-AL works use a simple combination strategy, ignoring SSL and AL's inherent relation. Further, other methods suffer from high computational costs when dealing with large-scale, high-dimensional datasets. Motivated by the industry practice of labeling data, we propose an innovative Inconsistency-based virtual aDvErsarial Active Learning (IDEAL) algorithm to further investigate SSL-AL's potential superiority and achieve mutual enhancement of AL and SSL, i.e., SSL propagates label information to unlabeled samples and provides smoothed embeddings for AL, while AL excludes samples with inconsistent predictions and considerable uncertainty for SSL. We estimate unlabeled samples' inconsistency by augmentation strategies of different granularities, including fine-grained continuous perturbation exploration and coarse-grained data transformations. Extensive experiments, in both text and image domains, validate the effectiveness of the proposed algorithm, comparing it against state-of-the-art baselines. Two real-world case studies visualize the practical industrial value of applying and deploying the proposed data sampling algorithm.

Yang Wu, Xurui Li, Xuhong Zhang et al.

Positive-Unlabeled (PU) Learning is a challenge presented by binary classification problems where there is an abundance of unlabeled data along with a small number of positive data instances, which can be used to address chronic disease screening problem. State-of-the-art PU learning methods have resulted in the development of various risk estimators, yet they neglect the differences among distinct populations. To address this issue, we present a novel Positive-Unlabeled Learning Tree (PUtree) algorithm. PUtree is designed to take into account communities such as different age or income brackets, in tasks of chronic disease prediction. We propose a novel approach for binary decision-making, which hierarchically builds community-based PU models and then aggregates their deliverables. Our method can explicate each PU model on the tree for the optimized non-leaf PU node splitting. Furthermore, a mask-recovery data augmentation strategy enables sufficient training of the model in individual communities. Additionally, the proposed approach includes an adversarial PU risk estimator to capture hierarchical PU-relationships, and a model fusion network that integrates data from each tree path, resulting in robust binary classification results. We demonstrate the superior performance of PUtree as well as its variants on two benchmarks and a new diabetes-prediction dataset.

Kaiwen Wei, Jie Yao, Jingyuan Zhang et al.

Key Information Extraction (KIE) is a challenging multimodal task that aims to extract structured value semantic entities from visually rich documents. Although significant progress has been made, there are still two major challenges that need to be addressed. Firstly, the layout of existing datasets is relatively fixed and limited in the number of semantic entity categories, creating a significant gap between these datasets and the complex real-world scenarios. Secondly, existing methods follow a two-stage pipeline strategy, which may lead to the error propagation problem. Additionally, they are difficult to apply in situations where unseen semantic entity categories emerge. To address the first challenge, we propose a new large-scale human-annotated dataset named Complex Layout form for key information EXtraction (CLEX), which consists of 5,860 images with 1,162 semantic entity categories. To solve the second challenge, we introduce Parallel Pointer-based Network (PPN), an end-to-end model that can be applied in zero-shot and few-shot scenarios. PPN leverages the implicit clues between semantic entities to assist extracting, and its parallel extraction mechanism allows it to extract multiple results simultaneously and efficiently. Experiments on the CLEX dataset demonstrate that PPN outperforms existing state-of-the-art methods while also offering a much faster inference speed.

Chengyuan Liu, Shihang Wang, Fubang Zhao et al.

Information Extraction (IE) and Text Classification (CLS) serve as the fundamental pillars of NLU, with both disciplines relying on analyzing input sequences to categorize outputs into pre-established schemas. However, there is no existing encoder-based model that can unify IE and CLS tasks from this perspective. To fully explore the foundation shared within NLU tasks, we have proposed a Recursive Method with Explicit Schema Instructor for Universal NLU. Specifically, we firstly redefine the true universal information extraction (UIE) with a formal formulation that covers almost all extraction schemas, including quadruples and quintuples which remain unsolved for previous UIE models. Then, we expands the formulation to all CLS and multi-modal NLU tasks. Based on that, we introduce RexUniNLU, an universal NLU solution that employs explicit schema constraints for IE and CLS, which encompasses all IE and CLS tasks and prevent incorrect connections between schema and input sequence. To avoid interference between different schemas, we reset the position ids and attention mask matrices. Extensive experiments are conducted on IE, CLS in both English and Chinese, and multi-modality, revealing the effectiveness and superiority. Our codes are publicly released.

Yexiang Wang, Yating Zhang, Xiaozhong Liu et al.

Because of the inevitable cost and complexity of transformer and pre-trained models, efficiency concerns are raised for long text classification. Meanwhile, in the highly sensitive domains, e.g., healthcare and legal long-text mining, potential model distrust, yet underrated and underexplored, may hatch vital apprehension. Existing methods generally segment the long text, encode each piece with the pre-trained model, and use attention or RNNs to obtain long text representation for classification. In this work, we propose a simple but effective model, Segment-aWare multIdimensional PErceptron (SWIPE), to replace attention/RNNs in the above framework. Unlike prior efforts, SWIPE can effectively learn the label of the entire text with supervised training, while perceive the labels of the segments and estimate their contributions to the long-text labeling in an unsupervised manner. As a general classifier, SWIPE can endorse different encoders, and it outperforms SOTA models in terms of classification accuracy and model efficiency. It is noteworthy that SWIPE achieves superior interpretability to transparentize long text classification results.

Yuting Huang, Yinghao Hu, Qian Xiao et al.

Large language models (LLMs) have achieved remarkable success in general-domain tasks, yet their direct application to the legal domain remains challenging due to hallucinated legal citations, incomplete knowledge coverage, and weak structured reasoning. To address these issues, we propose PoliLegalLM, a domain-specific large language model tailored for political and legal applications. Our approach adopts a unified training framework that integrates continued pretraining, progressive supervised fine-tuning, and preference-based reinforcement learning to jointly enhance legal knowledge grounding, task alignment, and reasoning capability. We construct a large-scale, high-quality legal corpus and design a structured post-training pipeline, enabling the model to effectively learn domain-specific knowledge and adapt to diverse legal tasks. We evaluate PoliLegalLM on three representative benchmarks, including LawBench, LexEval, and a real-world dataset, PoliLegal. Experimental results demonstrate that PoliLegalLM achieves strong and consistent performance, outperforming competitive models of similar scale and remaining highly competitive with significantly larger models, while achieving the best results on real-world legal scenarios. These results highlight the effectiveness of our training paradigm and the practical value of domain-specific LLMs for real-world legal applications.

Wenlin Zhong, Chengyuan Liu, Yiquan Wu et al.

While reinforcement learning with verifiable rewards (RLVR) has advanced LLM reasoning in structured domains like mathematics and programming, its application to general-domain reasoning tasks remains challenging due to the absence of verifiable reward signals. To this end, methods like Reinforcement Learning with Reference Probability Reward (RLPR) have emerged, leveraging the probability of generating the final answer as a reward signal. However, these outcome-focused approaches neglect crucial step-by-step supervision of the reasoning process itself. To address this gap, we introduce Probabilistic Process Supervision (P2S), a novel self-supervision framework that provides fine-grained process rewards without requiring a separate reward model or human-annotated reasoning steps. During reinforcement learning, P2S synthesizes and filters a high-quality reference reasoning chain (gold-CoT). The core of our method is to calculate a Path Faithfulness Reward (PFR) for each reasoning step, which is derived from the conditional probability of generating the gold-CoT's suffix, given the model's current reasoning prefix. Crucially, this PFR can be flexibly integrated with any outcome-based reward, directly tackling the reward sparsity problem by providing dense guidance. Extensive experiments on reading comprehension and medical Question Answering benchmarks show that P2S significantly outperforms strong baselines.

Chengyuan Liu, Yangyang Kang, Fubang Zhao et al.

Large language models (LLMs) have demonstrated remarkable capabilities across various NLP tasks. However, their computational costs are prohibitively high. To address this issue, previous research has attempted to distill the knowledge of LLMs into smaller models by generating annotated data. Nonetheless, these works have mainly focused on the direct use of LLMs for text generation and labeling, without fully exploring their potential to comprehend the target task and acquire valuable knowledge. In this paper, we propose EvoKD: Evolving Knowledge Distillation, which leverages the concept of active learning to interactively enhance the process of data generation using large language models, simultaneously improving the task capabilities of small domain model (student model). Different from previous work, we actively analyze the student model's weaknesses, and then synthesize labeled samples based on the analysis. In addition, we provide iterative feedback to the LLMs regarding the student model's performance to continuously construct diversified and challenging samples. Experiments and analysis on different NLP tasks, namely, text classification and named entity recognition show the effectiveness of EvoKD.

Pengwei Yan, Kaisong Song, Zhuoren Jiang et al.

While self-supervised graph pretraining techniques have shown promising results in various domains, their application still experiences challenges of limited topology learning, human knowledge dependency, and incompetent multi-level interactions. To address these issues, we propose a novel solution, Dual-level Graph self-supervised Pretraining with Motif discovery (DGPM), which introduces a unique dual-level pretraining structure that orchestrates node-level and subgraph-level pretext tasks. Unlike prior approaches, DGPM autonomously uncovers significant graph motifs through an edge pooling module, aligning learned motif similarities with graph kernel-based similarities. A cross-matching task enables sophisticated node-motif interactions and novel representation learning. Extensive experiments on 15 datasets validate DGPM's effectiveness and generalizability, outperforming state-of-the-art methods in unsupervised representation learning and transfer learning settings. The autonomously discovered motifs demonstrate the potential of DGPM to enhance robustness and interpretability.

Tianqianjin Lin, Pengwei Yan, Kaisong Song et al.

Graph foundation models (GFMs) have recently gained significant attention. However, the unique data processing and evaluation setups employed by different studies hinder a deeper understanding of their progress. Additionally, current research tends to focus on specific subsets of graph learning tasks, such as structural tasks, node-level tasks, or classification tasks. As a result, they often incorporate specialized modules tailored to particular task types, losing their applicability to other graph learning tasks and contradicting the original intent of foundation models to be universal. Therefore, to enhance consistency, coverage, and diversity across domains, tasks, and research interests within the graph learning community in the evaluation of GFMs, we propose GFMBench-a systematic and comprehensive benchmark comprising 26 datasets. Moreover, we introduce LangGFM, a novel GFM that relies entirely on large language models. By revisiting and exploring the effective graph textualization principles, as well as repurposing successful techniques from graph augmentation and graph self-supervised learning within the language space, LangGFM achieves performance on par with or exceeding the state of the art across GFMBench, which can offer us new perspectives, experiences, and baselines to drive forward the evolution of GFMs.

Rujing Yao, Yiquan Wu, Tong Zhang et al.

The rise of large language models has opened new avenues for users seeking legal advice. However, users often lack professional legal knowledge, which can lead to questions that omit critical information. This deficiency makes it challenging for traditional legal question-answering systems to accurately identify users' actual needs, often resulting in imprecise or generalized advice. In this work, we develop a legal question-answering system called Intelligent Legal Assistant, which interacts with users to precisely capture their needs. When a user poses a question, the system requests that the user select their geographical location to pinpoint the applicable laws. It then generates clarifying questions and options based on the key information missing from the user's initial question. This allows the user to select and provide the necessary details. Once all necessary information is provided, the system produces an in-depth legal analysis encompassing three aspects: overall conclusion, jurisprudential analysis, and resolution suggestions.

Kaisong Song, Yangyang Kang, Jiawei Liu et al.

User Satisfaction Estimation is an important task and increasingly being applied in goal-oriented dialogue systems to estimate whether the user is satisfied with the service. It is observed that whether the user's needs are met often triggers various sentiments, which can be pertinent to the successful estimation of user satisfaction, and vice versa. Thus, User Satisfaction Estimation (USE) and Sentiment Analysis (SA) should be treated as a joint, collaborative effort, considering the strong connections between the sentiment states of speakers and the user satisfaction. Existing joint learning frameworks mainly unify the two highly pertinent tasks over cascade or shared-bottom implementations, however they fail to distinguish task-specific and common features, which will produce sub-optimal utterance representations for downstream tasks. In this paper, we propose a novel Speaker Turn-Aware Multi-Task Adversarial Network (STMAN) for dialogue-level USE and utterance-level SA. Specifically, we first introduce a multi-task adversarial strategy which trains a task discriminator to make utterance representation more task-specific, and then utilize a speaker-turn aware multi-task interaction strategy to extract the common features which are complementary to each task. Extensive experiments conducted on two real-world service dialogue datasets show that our model outperforms several state-of-the-art methods.

Zi Xiong, Lizhi Qing, Yangyang Kang et al.

The widespread use of pre-trained language models (PLMs) in natural language processing (NLP) has greatly improved performance outcomes. However, these models' vulnerability to adversarial attacks (e.g., camouflaged hints from drug dealers), particularly in the Chinese language with its rich character diversity/variation and complex structures, hatches vital apprehension. In this study, we propose a novel method, CHinese vAriatioN Graph Enhancement (CHANGE), to increase the robustness of PLMs against character variation attacks in Chinese content. CHANGE presents a novel approach for incorporating a Chinese character variation graph into the PLMs. Through designing different supplementary tasks utilizing the graph structure, CHANGE essentially enhances PLMs' interpretation of adversarially manipulated text. Experiments conducted in a multitude of NLP tasks show that CHANGE outperforms current language models in combating against adversarial attacks and serves as a valuable contribution to robust language model research. These findings contribute to the groundwork on robust language models and highlight the substantial potential of graph-guided pre-training strategies for real-world applications.

Yuting Huang, Meitong Guo, Yiquan Wu et al.

Recent advances in LegalAI have primarily focused on individual case judgment analysis, often overlooking the critical appellate process within the judicial system. Appeals serve as a core mechanism for error correction and ensuring fair trials, making them highly significant both in practice and in research. To address this gap, we present the AppealCase dataset, consisting of 10,000 pairs of real-world, matched first-instance and second-instance documents across 91 categories of civil cases. The dataset also includes detailed annotations along five dimensions central to appellate review: judgment reversals, reversal reasons, cited legal provisions, claim-level decisions, and whether there is new information in the second instance. Based on these annotations, we propose five novel LegalAI tasks and conduct a comprehensive evaluation across 20 mainstream models. Experimental results reveal that all current models achieve less than 50% F1 scores on the judgment reversal prediction task, highlighting the complexity and challenge of the appeal scenario. We hope that the AppealCase dataset will spur further research in LegalAI for appellate case analysis and contribute to improving consistency in judicial decision-making.

Tianqianjin Lin, Kaisong Song, Zhuoren Jiang et al.

Heterogeneous graph neural networks have become popular in various domains. However, their generalizability and interpretability are limited due to the discrepancy between their inherent inference flows and human reasoning logic or underlying causal relationships for the learning problem. This study introduces a novel solution, HG-SCM (Heterogeneous Graph as Structural Causal Model). It can mimic the human perception and decision process through two key steps: constructing intelligible variables based on semantics derived from the graph schema and automatically learning task-level causal relationships among these variables by incorporating advanced causal discovery techniques. We compared HG-SCM to seven state-of-the-art baseline models on three real-world datasets, under three distinct and ubiquitous out-of-distribution settings. HG-SCM achieved the highest average performance rank with minimal standard deviation, substantiating its effectiveness and superiority in terms of both predictive power and generalizability. Additionally, the visualization and analysis of the auto-learned causal diagrams for the three tasks aligned well with domain knowledge and human cognition, demonstrating prominent interpretability. HG-SCM's human-like nature and its enhanced generalizability and interpretability make it a promising solution for special scenarios where transparency and trustworthiness are paramount.

Leilei Gan, Yating Zhang, Kun Kuang et al.

Dialogue summarization has been extensively studied and applied, where the prior works mainly focused on exploring superior model structures to align the input dialogue and the output summary. However, for professional dialogues (e.g., legal debate and medical diagnosis), semantic/statistical alignment can hardly fill the logical/factual gap between input dialogue discourse and summary output with external knowledge. In this paper, we mainly investigate the factual inconsistency problem for Dialogue Inspectional Summarization (DIS) under non-pretraining and pretraining settings. An innovative end-to-end dialogue summary generation framework is proposed with two auxiliary tasks: Expectant Factual Aspect Regularization (EFAR) and Missing Factual Entity Discrimination (MFED). Comprehensive experiments demonstrate that the proposed model can generate a more readable summary with accurate coverage of factual aspects as well as informing the user with potential missing facts detected from the input dialogue for further human intervention.

Jiawei Liu, Kaisong Song, Yangyang Kang et al.

Chatbot is increasingly thriving in different domains, however, because of unexpected discourse complexity and training data sparseness, its potential distrust hatches vital apprehension. Recently, Machine-Human Chatting Handoff (MHCH), predicting chatbot failure and enabling human-algorithm collaboration to enhance chatbot quality, has attracted increasing attention from industry and academia. In this study, we propose a novel model, Role-Selected Sharing Network (RSSN), which integrates both dialogue satisfaction estimation and handoff prediction in one multi-task learning framework. Unlike prior efforts in dialog mining, by utilizing local user satisfaction as a bridge, global satisfaction detector and handoff predictor can effectively exchange critical information. Specifically, we decouple the relation and interaction between the two tasks by the role information after the shared encoder. Extensive experiments on two public datasets demonstrate the effectiveness of our model.

Changzhen Ji, Yating Zhang, Xiaozhong Liu et al.

Conversation generation as a challenging task in Natural Language Generation (NLG) has been increasingly attracting attention over the last years. A number of recent works adopted sequence-to-sequence structures along with external knowledge, which successfully enhanced the quality of generated conversations. Nevertheless, few works utilized the knowledge extracted from similar conversations for utterance generation. Taking conversations in customer service and court debate domains as examples, it is evident that essential entities/phrases, as well as their associated logic and inter-relationships can be extracted and borrowed from similar conversation instances. Such information could provide useful signals for improving conversation generation. In this paper, we propose a novel reading and memory framework called Deep Reading Memory Network (DRMN) which is capable of remembering useful information of similar conversations for improving utterance generation. We apply our model to two large-scale conversation datasets of justice and e-commerce fields. Experiments prove that the proposed model outperforms the state-of-the-art approaches.

Luyao Ma, Yating Zhang, Tianyi Wang et al.

Legal judgment prediction(LJP) is an essential task for legal AI. While prior methods studied on this topic in a pseudo setting by employing the judge-summarized case narrative as the input to predict the judgment, neglecting critical case life-cycle information in real court setting could threaten the case logic representation quality and prediction correctness. In this paper, we introduce a novel challenging dataset from real courtrooms to predict the legal judgment in a reasonably encyclopedic manner by leveraging the genuine input of the case -- plaintiff's claims and court debate data, from which the case's facts are automatically recognized by comprehensively understanding the multi-role dialogues of the court debate, and then learnt to discriminate the claims so as to reach the final judgment through multi-task learning. An extensive set of experiments with a large civil trial data set shows that the proposed model can more accurately characterize the interactions among claims, fact and debate for legal judgment prediction, achieving significant improvements over strong state-of-the-art baselines. Moreover, the user study conducted with real judges and law school students shows the neural predictions can also be interpretable and easily observed, and thus enhancing the trial efficiency and judgment quality.

Fubang Zhao, Zhuoren Jiang, Yangyang Kang et al.

Relational fact extraction aims to extract semantic triplets from unstructured text. In this work, we show that all of the relational fact extraction models can be organized according to a graph-oriented analytical perspective. An efficient model, aDjacency lIst oRiented rElational faCT (DIRECT), is proposed based on this analytical framework. To alleviate challenges of error propagation and sub-task loss equilibrium, DIRECT employs a novel adaptive multi-task learning strategy with dynamic sub-task loss balancing. Extensive experiments are conducted on two benchmark datasets, and results prove that the proposed model outperforms a series of state-of-the-art (SoTA) models for relational triplet extraction.

Yongzhen Wang, Xiaozhong Liu, Katy Börner et al.

Objective: Ubiquitous internet access is reshaping the way we live, but it is accompanied by unprecedented challenges in preventing chronic diseases that are usually planted by long exposure to unhealthy lifestyles. This paper proposes leveraging online shopping behaviors as a proxy for personal lifestyle choices to improve chronic disease prevention literacy, targeted for times when e-commerce user experience has been assimilated into most people's everyday lives. Methods: Longitudinal query logs and purchase records from 15 million online shoppers were accessed, constructing a broad spectrum of lifestyle features covering various product categories and buyer personas. Using the lifestyle-related information preceding online shoppers' first purchases of specific prescription drugs, we could determine associations between their past lifestyle choices and whether they suffered from a particular chronic disease. Results: Novel lifestyle risk factors were discovered in two exemplars--depression and type 2 diabetes, most of which showed reasonable consistency with existing healthcare knowledge. Further, such empirical findings could be adopted to locate online shoppers at higher risk of these chronic diseases with decent accuracy [i.e., (area under the receiver operating characteristic curve) AUC=0.68 for depression and AUC=0.70 for type 2 diabetes], closely matching the performance of screening surveys benchmarked against medical diagnosis. Conclusions: Mining online shopping behaviors can point medical experts to a series of lifestyle issues associated with chronic diseases that are less explored to date. Hopefully, unobtrusive chronic disease surveillance via e-commerce sites can grant consenting individuals a privilege to be connected more readily with the medical profession and sophistication.

Jiawei Liu, Zhe Gao, Yangyang Kang et al.

Is chatbot able to completely replace the human agent? The short answer could be - "it depends...". For some challenging cases, e.g., dialogue's topical spectrum spreads beyond the training corpus coverage, the chatbot may malfunction and return unsatisfied utterances. This problem can be addressed by introducing the Machine-Human Chatting Handoff (MHCH), which enables human-algorithm collaboration. To detect the normal/transferable utterances, we propose a Difficulty-Assisted Matching Inference (DAMI) network, utilizing difficulty-assisted encoding to enhance the representations of utterances. Moreover, a matching inference mechanism is introduced to capture the contextual matching features. A new evaluation metric, Golden Transfer within Tolerance (GT-T), is proposed to assess the performance by considering the tolerance property of the MHCH. To provide insights into the task and validate the proposed model, we collect two new datasets. Extensive experimental results are presented and contrasted against a series of baseline models to demonstrate the efficacy of our model on MHCH.

Yicheng Zou, Lujun Zhao, Yangyang Kang et al.

In a customer service system, dialogue summarization can boost service efficiency by automatically creating summaries for long spoken dialogues in which customers and agents try to address issues about specific topics. In this work, we focus on topic-oriented dialogue summarization, which generates highly abstractive summaries that preserve the main ideas from dialogues. In spoken dialogues, abundant dialogue noise and common semantics could obscure the underlying informative content, making the general topic modeling approaches difficult to apply. In addition, for customer service, role-specific information matters and is an indispensable part of a summary. To effectively perform topic modeling on dialogues and capture multi-role information, in this work we propose a novel topic-augmented two-stage dialogue summarizer (TDS) jointly with a saliency-aware neural topic model (SATM) for topic-oriented summarization of customer service dialogues. Comprehensive studies on a real-world Chinese customer service dataset demonstrated the superiority of our method against several strong baselines.

Yicheng Zou, Jun Lin, Lujun Zhao et al.

Automatic chat summarization can help people quickly grasp important information from numerous chat messages. Unlike conventional documents, chat logs usually have fragmented and evolving topics. In addition, these logs contain a quantity of elliptical and interrogative sentences, which make the chat summarization highly context dependent. In this work, we propose a novel unsupervised framework called RankAE to perform chat summarization without employing manually labeled data. RankAE consists of a topic-oriented ranking strategy that selects topic utterances according to centrality and diversity simultaneously, as well as a denoising auto-encoder that is carefully designed to generate succinct but context-informative summaries based on the selected utterances. To evaluate the proposed method, we collect a large-scale dataset of chat logs from a customer service environment and build an annotated set only for model evaluation. Experimental results show that RankAE significantly outperforms other unsupervised methods and is able to generate high-quality summaries in terms of relevance and topic coverage.

Changzhen Ji, Xin Zhou, Yating Zhang et al.

In the past few years, audiences from different fields witness the achievements of sequence-to-sequence models (e.g., LSTM+attention, Pointer Generator Networks, and Transformer) to enhance dialogue content generation. While content fluency and accuracy often serve as the major indicators for model training, dialogue logics, carrying critical information for some particular domains, are often ignored. Take customer service and court debate dialogue as examples, compatible logics can be observed across different dialogue instances, and this information can provide vital evidence for utterance generation. In this paper, we propose a novel network architecture - Cross Copy Networks(CCN) to explore the current dialog context and similar dialogue instances' logical structure simultaneously. Experiments with two tasks, court debate and customer service content generation, proved that the proposed algorithm is superior to existing state-of-art content generation models.

Tianyi Wang, Yating Zhang, Xiaozhong Liu et al.

Multi-role dialogue understanding comprises a wide range of diverse tasks such as question answering, act classification, dialogue summarization etc. While dialogue corpora are abundantly available, labeled data, for specific learning tasks, can be highly scarce and expensive. In this work, we investigate dialogue context representation learning with various types unsupervised pretraining tasks where the training objectives are given naturally according to the nature of the utterance and the structure of the multi-role conversation. Meanwhile, in order to locate essential information for dialogue summarization/extraction, the pretraining process enables external knowledge integration. The proposed fine-tuned pretraining mechanism is comprehensively evaluated via three different dialogue datasets along with a number of downstream dialogue-mining tasks. Result shows that the proposed pretraining mechanism significantly contributes to all the downstream tasks without discrimination to different encoders.

Guoxiu He, Zhe Gao, Zhuoren Jiang et al.

The nonliteral interpretation of a text is hard to be understood by machine models due to its high context-sensitivity and heavy usage of figurative language. In this study, inspired by human reading comprehension, we propose a novel, simple, and effective deep neural framework, called Skim and Intensive Reading Model (SIRM), for figuring out implied textual meaning. The proposed SIRM consists of two main components, namely the skim reading component and intensive reading component. N-gram features are quickly extracted from the skim reading component, which is a combination of several convolutional neural networks, as skim (entire) information. An intensive reading component enables a hierarchical investigation for both local (sentence) and global (paragraph) representation, which encapsulates the current embedding and the contextual information with a dense connection. More specifically, the contextual information includes the near-neighbor information and the skim information mentioned above. Finally, besides the normal training loss function, we employ an adversarial loss function as a penalty over the skim reading component to eliminate noisy information arisen from special figurative words in the training data. To verify the effectiveness, robustness, and efficiency of the proposed architecture, we conduct extensive comparative experiments on several sarcasm benchmarks and an industrial spam dataset with metaphors. Experimental results indicate that (1) the proposed model, which benefits from context modeling and consideration of figurative language, outperforms existing state-of-the-art solutions, with comparable parameter scale and training speed; (2) the SIRM yields superior robustness in terms of parameter size sensitivity; (3) compared with ablation and addition variants of the SIRM, the final framework is efficient enough.

Jingjing Wang, Changlong Sun, Shoushan Li et al.

Recently, neural networks have shown promising results on Document-level Aspect Sentiment Classification (DASC). However, these approaches often offer little transparency w.r.t. their inner working mechanisms and lack interpretability. In this paper, to simulating the steps of analyzing aspect sentiment in a document by human beings, we propose a new Hierarchical Reinforcement Learning (HRL) approach to DASC. This approach incorporates clause selection and word selection strategies to tackle the data noise problem in the task of DASC. First, a high-level policy is proposed to select aspect-relevant clauses and discard noisy clauses. Then, a low-level policy is proposed to select sentiment-relevant words and discard noisy words inside the selected clauses. Finally, a sentiment rating predictor is designed to provide reward signals to guide both clause and word selection. Experimental results demonstrate the impressive effectiveness of the proposed approach to DASC over the state-of-the-art baselines.

Zhuoren Jiang, Jian Wang, Lujun Zhao et al.

Aspect category detection is an essential task for sentiment analysis and opinion mining. However, the cost of categorical data labeling, e.g., label the review aspect information for a large number of product domains, can be inevitable but unaffordable. In this study, we propose a novel problem, cross-domain aspect category transfer and detection, which faces three challenges: various feature spaces, different data distributions, and diverse output spaces. To address these problems, we propose an innovative solution, Traceable Heterogeneous Graph Representation Learning (THGRL). Unlike prior text-based aspect detection works, THGRL explores latent domain aspect category connections via massive user behavior information on a heterogeneous graph. Moreover, an innovative latent variable "Walker Tracer" is introduced to characterize the global semantic/aspect dependencies and capture the informative vertexes on the random walk paths. By using THGRL, we project different domains' feature spaces into a common one, while allowing data distributions and output spaces stay differently. Experiment results show that the proposed method outperforms a series of state-of-the-art baseline models.

Zhuoren Jiang, Zhe Gao, Guoxiu He et al.

The task of Chinese text spam detection is very challenging due to both glyph and phonetic variations of Chinese characters. This paper proposes a novel framework to jointly model Chinese variational, semantic, and contextualized representations for Chinese text spam detection task. In particular, a Variation Family-enhanced Graph Embedding (VFGE) algorithm is designed based on a Chinese character variation graph. The VFGE can learn both the graph embeddings of the Chinese characters (local) and the latent variation families (global). Furthermore, an enhanced bidirectional language model, with a combination gate function and an aggregation learning function, is proposed to integrate the graph and text information while capturing the sequential information. Extensive experiments have been conducted on both SMS and review datasets, to show the proposed method outperforms a series of state-of-the-art models for Chinese spam detection.