Esther Bosch

Esther Bosch, Michael Scholz, Anke Sauerländer-Biebl et al.

Shifting travel from private cars to public transport is critical for meeting climate and related mobility goals, yet passengers will only choose transit if it offers a consistently positive experience. Previous studies of passenger satisfaction have largely relied on retrospective surveys, which overlook the dynamic and spatially differentiated nature of travel experience. This paper introduces a novel combination of real-time experience sampling and spatial hot spot analysis to capture and map where public transport users report consistently positive or negative experiences. Data were collected from 239 participants in Hamburg between March and September 2025. Using a smartphone application, travelers reported their momentary journey experience every five minutes during everyday trips, yielding over 21,000 in-situ evaluations. These geo-referenced data were analyzed with the Getis-Ord $Gi^{*}$ statistic to detect significant clusters of positive and negative travel experience. The analysis identified distinct hot and cold spots of travel experience across the network. Cold spots were shaped by heterogeneous problems, ranging from predominantly delay-dominated to overcrowding or socially stressful locations. In contrast, hot spots emerged through different pathways, including comfort-oriented, time-efficient or context-driven environments. The findings highlight three contributions. First, cold spots are not uniform but reflect specific local constellations of problems, requiring targeted interventions. Second, hot spots illustrate multiple success models that can serve as benchmarks for replication. Third, this study demonstrates the value of combining dynamic high-resolution sampling with spatial statistics to guide more effective and place-specific improvements in public transport.

Esther Bosch, Klas Ihme, Stefan Bohmann

Understanding how travelers form overall evaluations of public transport journeys is critical for improving travel satisfaction and encouraging sustainable mode choice. While travel satisfaction is discussed to influence attitudes and future behavior, the cognitive rules by which moment-to-moment experiences are aggregated into retrospective evaluations remain poorly understood in transport research. Drawing on psychological theories of experienced and remembered utility, this study investigates which temporal aggregation heuristics best predict post-trip travel satisfaction. Using a smartphone-based experience sampling approach, we collected high-frequency on-trip experience ratings and post-trip evaluations for 2576 real-world public transport trips across three German cities. Travel experience was assessed every five minutes during trips using a multi-item scale, allowing direct comparison of competing aggregation rules, including mean experience, peak-end, minimum-end, final moment, and trip duration. Multilevel regression models were estimated to evaluate the explanatory power of each heuristic. Results show that retrospective travel satisfaction is best predicted by a Minimum-End heuristic, combining the most negative moment of the journey and the final experience. Models based on mean experience, peak-end rules, final moment alone, or trip duration performed substantially worse. This pattern indicates that both negative extremes and the final phase of a journey independently contribute to remembered evaluations, rather than overall satisfaction reflecting an average of momentary experiences. The results have important implications for theory and practice, suggesting that targeted interventions at critical negative moments and at trip endings may yield substantial improvements in remembered satisfaction and, ultimately, support shifts toward sustainable mobility.

Esther Bosch

Acute psychological stress occurs in a wide range of everyday contexts, including transportation, occupational settings, and physical activity, where its reliable detection could enable adaptive system responses and support human well-being. A persistent challenge in automated stress recognition is disentangling the biometric signatures of acute psychological stress from those of concurrent physical exertion. This study examined how five physiological signals (tonic electrodermal activity, trapezius electromyography, heart rate, heart rate variability, and respiration rate) respond to cognitive stress and physical activity, independently and in combination. Nineteen participants completed a 2x3 within-subjects design in which acute psychological stress was induced via an n-back arithmetic task combined with social pressure and financial reward, across three activity conditions: idle sitting, walking, and stationary cycling. Multilevel linear mixed models and repeated-measures ANOVA were used to decompose main effects and interactions for each sensor. Tonic electrodermal activity showed a robust, additive response to both cognitive stress (r=0.48) and physical exertion (r=0.67), with no interaction, making it the most promising candidate for stress detection during physical activity. Heart rate and trapezius electromyography were driven almost exclusively by physical exertion, with no reliable sensitivity to the stress task. RMSSD was strongly suppressed by physical activity and showed only marginal sensitivity to cognitive load. Respiration rate was dominated by physical activity, with no reliable stress effect in the primary analysis. These findings provide a sensor-specific hierarchy for real-world stress detection and highlight tonic electrodermal activity as the most informative channel when cognitive stress must be identified in physically active populations.