HCMar 26, 2024
Coimagining the Future of Voice Assistants with Cultural SensitivityKatie Seaborn, Yuto Sawa, Mizuki Watanabe
Voice assistants (VAs) are becoming a feature of our everyday life. Yet, the user experience (UX) is often limited, leading to underuse, disengagement, and abandonment. Co-designing interactions for VAs with potential end-users can be useful. Crowdsourcing this process online and anonymously may add value. However, most work has been done in the English-speaking West on dialogue data sets. We must be sensitive to cultural differences in language, social interactions, and attitudes towards technology. Our aims were to explore the value of co-designing VAs in the non-Western context of Japan and demonstrate the necessity of cultural sensitivity. We conducted an online elicitation study (N = 135) where Americans (n = 64) and Japanese people (n = 71) imagined dialogues (N = 282) and activities (N = 73) with future VAs. We discuss the implications for coimagining interactions with future VAs, offer design guidelines for the Japanese and English-speaking US contexts, and suggest opportunities for cultural plurality in VA design and scholarship.
HCMay 20, 2025
More-than-Human Storytelling: Designing Longitudinal Narrative Engagements with Generative AIÉmilie Fabre, Katie Seaborn, Shuta Koiwai et al.
Longitudinal engagement with generative AI (GenAI) storytelling agents is a timely but less charted domain. We explored multi-generational experiences with "Dreamsmithy," a daily dream-crafting app, where participants (N = 28) co-created stories with AI narrator "Makoto" every day. Reflections and interactions were captured through a two-week diary study. Reflexive thematic analysis revealed themes likes "oscillating ambivalence" and "socio-chronological bonding," highlighting the complex dynamics that emerged between individuals and the AI narrator over time. Findings suggest that while people appreciated the personal notes, opportunities for reflection, and AI creativity, limitations in narrative coherence and control occasionally caused frustration. The results underscore the potential of GenAI for longitudinal storytelling, but also raise critical questions about user agency and ethics. We contribute initial empirical insights and design considerations for developing adaptive, more-than-human storytelling systems.