Lan Hoang Thi

2papers

2 Papers

18.3LGApr 2
Bridging Deep Learning and Integer Linear Programming: A Predictive-to-Prescriptive Framework for Supply Chain Analytics

Khai Banh Nghiep, Duc Nguyen Minh, Lan Hoang Thi

Although demand forecasting is a critical component of supply chain planning, actual retail data can exhibit irreconcilable seasonality, irregular spikes, and noise, rendering precise projections nearly unattainable. This paper proposes a three-step analytical framework that combines forecasting and operational analytics. The first stage consists of exploratory data analysis, where delivery-tracked data from 180,519 transactions are partitioned, and long-term trends, seasonality, and delivery-related attributes are examined. Secondly, the forecasting performance of a statistical time series decomposition model N-BEATS MSTL and a recent deep learning architecture N-HiTS were compared. N-BEATS and N-HiTS were both statistically, and hence were N-BEATS's and N-HiTS's statistically selected. Most recent time series deep learning models, N-HiTS, N-BEATS. N-HiTS and N-BEATS N-HiTS and N-HiTS outperformed the statistical benchmark to a large extent. N-BEATS was selected to be the most optimized model, as the one with the lowest forecasting error, in the 3rd and final stage forecasting values of the next 4 weeks of 1918 units, and provided those as a model with a set of deterministically integer linear program outcomes that are aimed to minimize the total delivery time with a set of bound budget, capacity, and service constraints. The solution allocation provided a feasible and cost-optimal shipping plan. Overall, the study provides a compelling example of the practical impact of precise forecasting and simple, highly interpretable model optimization in logistics.

11.0HCApr 6
Augmented Analytics and Decision Quality: The Role of Trust among Non-Technical BI Users

Thuy Pham Thi Phuong, Ha Nguyen Manh, Ngan Nguyen Thi Thuy et al.

Augmented analytics has transformed how business intelligence (BI) systems support managerial decision-making. This is especially true for users without technical backgrounds, who increasingly rely on automated insights rather than manual analysis. BI research has previously concentrated on system adoption and user intention, with very little research examining the impact of AI-enabled analytics on decision quality and the cognitive mechanisms in between. Using the theory of cognitive delegation, this paper investigates the role of trust in augmented analytics and decision-making quality among non-technical BI users. 250 business professionals completed the survey, and the data were analyzed using partial least squares structural equation modeling (PLS-SEM). The results show that augmented analytics capabilities lead to a significant increase in perceived ease of use, perceived usefulness, and trust in BI systems. In addition, trust and usefulness influence BI adoption and improve decision quality. Furthermore, trust has a direct and positive impact on decision quality, highlighting its importance as an enabler of reliance on AI-generated insights. This study considers augmented analytics as a form of cognitive delegation and expands the scope of BI adoption research to include decision-making outcomes.