Feng-Lin Li

Qianglong Chen, Feng-Lin Li, Guohai Xu et al.

Although pre-trained language models (PLMs) have achieved state-of-the-art performance on various natural language processing (NLP) tasks, they are shown to be lacking in knowledge when dealing with knowledge driven tasks. Despite the many efforts made for injecting knowledge into PLMs, this problem remains open. To address the challenge, we propose \textbf{DictBERT}, a novel approach that enhances PLMs with dictionary knowledge which is easier to acquire than knowledge graph (KG). During pre-training, we present two novel pre-training tasks to inject dictionary knowledge into PLMs via contrastive learning: \textit{dictionary entry prediction} and \textit{entry description discrimination}. In fine-tuning, we use the pre-trained DictBERT as a plugin knowledge base (KB) to retrieve implicit knowledge for identified entries in an input sequence, and infuse the retrieved knowledge into the input to enhance its representation via a novel extra-hop attention mechanism. We evaluate our approach on a variety of knowledge driven and language understanding tasks, including NER, relation extraction, CommonsenseQA, OpenBookQA and GLUE. Experimental results demonstrate that our model can significantly improve typical PLMs: it gains a substantial improvement of 0.5\%, 2.9\%, 9.0\%, 7.1\% and 3.3\% on BERT-large respectively, and is also effective on RoBERTa-large.

Xin Mao, Feng-Lin Li, Huimin Xu et al.

While Reinforcement Learning from Human Feedback (RLHF) significantly enhances the generation quality of Large Language Models (LLMs), recent studies have raised concerns regarding the complexity and instability associated with the Proximal Policy Optimization (PPO) algorithm, proposing a series of order-based calibration methods as viable alternatives. This paper delves further into current order-based methods, examining their inefficiencies in utilizing reward values and addressing misalignment issues. Building upon these findings, we propose a novel \textbf{V}alue-based \textbf{C}ali\textbf{B}ration (VCB) method to better align LLMs with human preferences. Experimental results demonstrate that VCB surpasses existing alignment methods on AI assistant and summarization datasets, providing impressive generalizability, robustness, and stability in diverse settings.

Huimin Xu, Xin Mao, Feng-Lin Li et al.

Direct Preference Optimization (DPO) often struggles with long-chain mathematical reasoning. Existing approaches, such as Step-DPO, typically improve this by focusing on the first erroneous step in the reasoning chain. However, they overlook all other steps and rely heavily on humans or GPT-4 to identify erroneous steps. To address these issues, we propose Full-Step-DPO, a novel DPO framework tailored for mathematical reasoning. Instead of optimizing only the first erroneous step, it leverages step-wise rewards from the entire reasoning chain. This is achieved by training a self-supervised process reward model, which automatically scores each step, providing rewards while avoiding reliance on external signals. Furthermore, we introduce a novel step-wise DPO loss, which dynamically updates gradients based on these step-wise rewards. This endows stronger reasoning capabilities to language models. Extensive evaluations on both in-domain and out-of-domain mathematical reasoning benchmarks across various base language models, demonstrate that Full-Step-DPO achieves superior performance compared to state-of-the-art baselines.

Huimin Xu, Xin Mao, Feng-Lin Li et al.

Process Reward Models (PRMs) have demonstrated promising results in mathematical reasoning, but existing process annotation approaches, whether through human annotations or Monte Carlo simulations, remain computationally expensive. In this paper, we introduce Step COmpression for Process Estimation (SCOPE), a novel compression-based approach that significantly reduces annotation costs. We first translate natural language reasoning steps into code and normalize them through Abstract Syntax Tree, then merge equivalent steps to construct a prefix tree. Unlike simulation-based methods that waste numerous samples on estimation, SCOPE leverages a compression-based prefix tree where each root-to-leaf path serves as a training sample, reducing the complexity from $O(NMK)$ to $O(N)$. We construct a large-scale dataset containing 196K samples with only 5% of the computational resources required by previous methods. Empirical results demonstrate that PRMs trained on our dataset consistently outperform existing automated annotation approaches on both Best-of-N strategy and ProcessBench.

Qianglong Chen, Feng Ji, Feng-Lin Li et al.

Knowledge distillation is of key importance to launching multilingual pre-trained language models for real applications. To support cost-effective language inference in multilingual settings, we propose AMTSS, an adaptive multi-teacher single-student distillation framework, which allows distilling knowledge from multiple teachers to a single student. We first introduce an adaptive learning strategy and teacher importance weight, which enables a student to effectively learn from max-margin teachers and easily adapt to new languages. Moreover, we present a shared student encoder with different projection layers in support of multiple languages, which contributes to largely reducing development and machine cost. Experimental results show that AMTSS gains competitive results on the public XNLI dataset and the realistic industrial dataset AliExpress (AE) in the E-commerce scenario.

Fu Sun, Feng-Lin Li, Ruize Wang et al.

Knowledge enhanced pre-trained language models (K-PLMs) are shown to be effective for many public tasks in the literature but few of them have been successfully applied in practice. To address this problem, we propose K-AID, a systematic approach that includes a low-cost knowledge acquisition process for acquiring domain knowledge, an effective knowledge infusion module for improving model performance, and a knowledge distillation component for reducing the model size and deploying K-PLMs on resource-restricted devices (e.g., CPU) for real-world application. Importantly, instead of capturing entity knowledge like the majority of existing K-PLMs, our approach captures relational knowledge, which contributes to better-improving sentence-level text classification and text matching tasks that play a key role in question answering (QA). We conducted a set of experiments on five text classification tasks and three text matching tasks from three domains, namely E-commerce, Government, and Film&TV, and performed online A/B tests in E-commerce. Experimental results show that our approach is able to achieve substantial improvement on sentence-level question answering tasks and bring beneficial business value in industrial settings.

Guohai Xu, Hehong Chen, Feng-Lin Li et al.

Live streaming is becoming an increasingly popular trend of sales in E-commerce. The core of live-streaming sales is to encourage customers to purchase in an online broadcasting room. To enable customers to better understand a product without jumping out, we propose AliMe MKG, a multi-modal knowledge graph that aims at providing a cognitive profile for products, through which customers are able to seek information about and understand a product. Based on the MKG, we build an online live assistant that highlights product search, product exhibition and question answering, allowing customers to skim over item list, view item details, and ask item-related questions. Our system has been launched online in the Taobao app, and currently serves hundreds of thousands of customers per day.

Fangkai Jiao, Yangyang Guo, Yilin Niu et al.

Pre-trained Language Models (PLMs) have achieved great success on Machine Reading Comprehension (MRC) over the past few years. Although the general language representation learned from large-scale corpora does benefit MRC, the poor support in evidence extraction which requires reasoning across multiple sentences hinders PLMs from further advancing MRC. To bridge the gap between general PLMs and MRC, we present REPT, a REtrieval-based Pre-Training approach. In particular, we introduce two self-supervised tasks to strengthen evidence extraction during pre-training, which is further inherited by downstream MRC tasks through the consistent retrieval operation and model architecture. To evaluate our proposed method, we conduct extensive experiments on five MRC datasets that require collecting evidence from and reasoning across multiple sentences. Experimental results demonstrate the effectiveness of our pre-training approach. Moreover, further analysis shows that our approach is able to enhance the capacity of evidence extraction without explicit supervision.

Feng-Lin Li, Hehong Chen, Guohai Xu et al.

Pre-sales customer service is of importance to E-commerce platforms as it contributes to optimizing customers' buying process. To better serve users, we propose AliMe KG, a domain knowledge graph in E-commerce that captures user problems, points of interests (POI), item information and relations thereof. It helps to understand user needs, answer pre-sales questions and generate explanation texts. We applied AliMe KG to several online business scenarios such as shopping guide, question answering over properties and recommendation reason generation, and gained positive results. In the paper, we systematically introduce how we construct domain knowledge graph from free text, and demonstrate its business value with several applications. Our experience shows that mining structured knowledge from free text in vertical domain is practicable, and can be of substantial value in industrial settings.

Feng-Lin Li, Weijia Chen, Qi Huang et al.

With the rise of knowledge graph (KG), question answering over knowledge base (KBQA) has attracted increasing attention in recent years. Despite much research has been conducted on this topic, it is still challenging to apply KBQA technology in industry because business knowledge and real-world questions can be rather complicated. In this paper, we present AliMe-KBQA, a bold attempt to apply KBQA in the E-commerce customer service field. To handle real knowledge and questions, we extend the classic "subject-predicate-object (SPO)" structure with property hierarchy, key-value structure and compound value type (CVT), and enhance traditional KBQA with constraints recognition and reasoning ability. We launch AliMe-KBQA in the Marketing Promotion scenario for merchants during the "Double 11" period in 2018 and other such promotional events afterwards. Online results suggest that AliMe-KBQA is not only able to gain better resolution and improve customer satisfaction, but also becomes the preferred knowledge management method by business knowledge staffs since it offers a more convenient and efficient management experience.

Feng-Lin Li, Minghui Qiu, Haiqing Chen et al.

We present AliMe Assist, an intelligent assistant designed for creating an innovative online shopping experience in E-commerce. Based on question answering (QA), AliMe Assist offers assistance service, customer service, and chatting service. It is able to take voice and text input, incorporate context to QA, and support multi-round interaction. Currently, it serves millions of customer questions per day and is able to address 85% of them. In this paper, we demonstrate the system, present the underlying techniques, and share our experience in dealing with real-world QA in the E-commerce field.

Feng-Lin Li, Alexander Borgida, Giancarlo Guizzardi et al.

The requirements elicited from stakeholders are typically informal, incomplete, ambiguous, and inconsistent. It is the task of Requirements Engineering to transform them into an eligible (formal, sufficiently complete, unambiguous, consistent, modifiable and traceable) requirements specification of functions and qualities that the system-to-be needs to operationalize. To address this requirements problem, we have proposed Desiree, a requirements calculus for systematically transforming stakeholder requirements into an eligible specification. In this paper, we define the semantics of the concepts used to model requirements, and that of the operators used to refine and operationalize requirements. We present a graphical modeling tool that supports the entire framework, including the nine concepts, eight operators and the transformation methodology. We use a Meeting Scheduler example to illustrate the kinds of reasoning tasks that we can perform based on the given semantics.

Feng-Lin Li, Chi-Hung Chi

With the prevalence of X-as-a-Service (e.g., software as a service, platform as a service, infrastructure as a service, etc.) and users' growing demand on good services, QoS (Quality of Service) assurance is becoming increasingly important to service delivery. Traditional service delivery mainly focuses on function or information provisioning, and does not give high priority to quality assurance. In this paper, we tackle the QoS assurance problem in a systematic way, from model to system. We first decompose traditional services into three components - namely software application, data and resource, then define models for these three kinds of basic services, and propose a set of operations for service publishing and composition. To illustrate our approach, we present a prototype system, the Platform as a Service (PaaS) system, which is developed in support of our framework and shows how QoS can be ensured through real-time monitoring and dynamic scaling (up or down).

Feng-Lin Li, Chi-Hung Chi, Yue Wang et al.

Software as a service (SaaS) has recently enjoyed much attention as it makes the use of software more convenient and cost-effective. At the same time, the arising of users' expectation for high quality service such as real-time information or functionality provisioning brings about new challenges: to satisfy such (near) real-time requirements, real-time monitoring and effective processing of streaming data is necessary. However, due to the composition structure and multi-instance property of services, service data streams are often distributed, hard to synchronize and aggregate. We tackles these challenges by (1) proposing systematic associate strategies for relating distributed data; (2) introducing a new small window array mechanism for aggregating distributed data; (3) setting window parameters based on the cumulative distribution function (CDF) method; and (4) modeling streaming operators with queuing models for performance evaluation and prediction. Experiments show that our approach has good accuracy, completeness and acceptable performance measurement in processing distributed service data streams.

Feng-Lin Li, John Mylopoulos

The requirements elicited from stakeholders suffer from various afflictions, including informality, incompleteness, ambiguity, vagueness, inconsistencies, and more. It is the task of requirements engineering (RE) processes to derive from these an eligible (formal, complete enough, unambiguous, consistent, measurable, satisfiable, modifiable and traceable) requirements specification that truly captures stakeholder needs. We propose Desiree, a refinement calculus for systematically transforming stakeholder require-ments into an eligible specification. The core of the calculus is a rich set of requirements operators that iteratively transform stakeholder requirements by strengthening or weakening them, thereby reducing incompleteness, removing ambiguities and vagueness, eliminating unattainability and conflicts, turning them into an eligible specification. The framework also includes an ontology for modeling and classifying requirements, a description-based language for representing requirements, as well as a systematic method for applying the concepts and operators. In addition, we define the semantics of the requirements concepts and operators, and develop a graphical modeling tool in support of the entire framework. To evaluate our proposal, we have conducted a series of empirical evaluations, including an ontology evaluation by classifying a large public requirements set, a language evaluation by rewriting the large set of requirements using our description-based syntax, a method evaluation through a realistic case study, and an evaluation of the entire framework through three controlled experiments. The results of our evaluations show that our ontology, language, and method are adequate in capturing requirements in practice, and offer strong evidence that with sufficient training, our framework indeed helps people conduct more effective requirements engineering.