Vedant Das Swain

Veda Duddu, Jash Rajesh Parekh, Andy Mao et al.

AI-driven conversational coaching is increasingly used to support workplace negotiation, yet prior work assumes uniform effectiveness across users. We challenge this assumption by examining how individual differences, particularly personality traits, moderate coaching outcomes. We conducted a between-subjects experiment (N=267) comparing theory-driven AI (Trucey), general-purpose AI (Control-AI), and a traditional negotiation handbook (Control-NoAI). Participants were clustered into three profiles -- resilient, overcontrolled, and undercontrolled -- based on the Big-Five personality traits and ARC typology. Resilient workers achieved broad psychological gains primarily from the handbook, overcontrolled workers showed outcome-specific improvements with theory-driven AI, and undercontrolled workers exhibited minimal effects despite engaging with the frameworks. These patterns suggest personality as a predictor of readiness beyond stage-based tailoring: vulnerable users benefit from targeted rather than comprehensive interventions. The study advances understanding of personality-determined intervention prerequisites and highlights design implications for adaptive AI coaching systems that align support intensity with individual readiness, rather than assuming universal effectiveness.

Yueshen Li, Hanyi Min, Vedant Das Swain et al.

As large language models (LLMs) increasingly act as collaborative partners, human--AI alignment is often evaluated through explicit task success, accuracy, or reward optimization. Yet many collaborative settings depend on tacit understanding: whether an agent can align with a human's evaluative stance or representational priors without clear objectives, communication, or feedback. To study this capacity, we develop a spectrum-placement task inspired by the social party game Wavelength, in which humans and agents independently place concepts along subjective spectra. We operationalize the Tacit Understanding Index (TUX) as a pairwise measure of similarity between human and agent judgments, and evaluate it with 241 human participants and 200 profile-conditioned LLM agents across four models. We find that nearest human--agent pairs in trait space achieve significantly higher TUX, suggesting that tacit alignment is structured by person-level characteristics rather than random similarity. Regression analyses show that TUX becomes more explainable as predictor sets become richer, with individual traits, decision-making styles, and confidence improving over aggregate trait-distance baselines. These findings suggest that tacit understanding between humans and LLMs is measurable, while revealing the limits of profile-based conditioning for capturing deeper representational alignment.

Vedant Das Swain, Qiuyue "Joy" Zhong, Jash Rajesh Parekh et al.

Client-Service Representatives (CSRs) are vital to organizations. Frequent interactions with disgruntled clients, however, disrupt their mental well-being. To help CSRs regulate their emotions while interacting with uncivil clients, we designed Care-Pilot, an LLM-powered assistant, and evaluated its efficacy, perception, and use. Our comparative analyses between 665 human and Care-Pilot-generated support messages highlight Care-Pilot's ability to adapt to and demonstrate empathy in various incivility incidents. Additionally, 143 CSRs assessed Care-Pilot's empathy as more sincere and actionable than human messages. Finally, we interviewed 20 CSRs who interacted with Care-Pilot in a simulation exercise. They reported that Care-Pilot helped them avoid negative thinking, recenter thoughts, and humanize clients; showing potential for bridging gaps in coworker support. Yet, they also noted deployment challenges and emphasized the indispensability of shared experiences. We discuss future designs and societal implications of AI-mediated emotional labor, underscoring empathy as a critical function for AI assistants for worker mental health.

Akshat Choube, Vedant Das Swain, Varun Mishra

Advances in mobile and wearable technologies have enabled the potential to passively monitor a person's mental, behavioral, and affective health. These approaches typically rely on longitudinal collection of self-reported outcomes, e.g., depression, stress, and anxiety, to train machine learning (ML) models. However, the need to continuously self-report adds a significant burden on the participants, often resulting in attrition, missing labels, or insincere responses. In this work, we introduce the Scale Scores Simulation using Mental Models (SeSaMe) framework to alleviate participants' burden in digital mental health studies. By leveraging pre-trained large language models (LLMs), SeSaMe enables the simulation of participants' responses on psychological scales. In SeSaMe, researchers can prompt LLMs with information on participants' internal behavioral dispositions, enabling LLMs to construct mental models of participants to simulate their responses on psychological scales. We demonstrate an application of SeSaMe, where we use GPT-4 to simulate responses on one scale using responses from another as behavioral information. We also evaluate the alignment between human and SeSaMe-simulated responses to psychological scales. Then, we present experiments to inspect the utility of SeSaMe-simulated responses as ground truth in training ML models by replicating established depression and anxiety screening tasks from a previous study. Our results indicate SeSaMe to be a promising approach, but its alignment may vary across scales and specific prediction objectives. We also observed that model performance with simulated data was on par with using the real data for training in most evaluation scenarios. We conclude by discussing the potential implications of SeSaMe in addressing some challenges researchers face with ground-truth collection in passive sensing studies.

Akshat Choube, Rahul Majethia, Sohini Bhattacharya et al.

Longitudinal passive sensing studies for health and behavior outcomes often have missing and incomplete data. Handling missing data effectively is thus a critical data processing and modeling step. Our formative interviews with researchers working in longitudinal health and behavior passive sensing revealed a recurring theme: most researchers consider imputation a low-priority step in their analysis and inference pipeline, opting to use simple and off-the-shelf imputation strategies without comprehensively evaluating its impact on study outcomes. Through this paper, we call attention to the importance of imputation. Using publicly available passive sensing datasets for depression, we show that prioritizing imputation can significantly impact the study outcomes -- with our proposed imputation strategies resulting in up to 31% improvement in AUROC to predict depression over the original imputation strategy. We conclude by discussing the challenges and opportunities with effective imputation in longitudinal sensing studies.

Veda Duddu, Jash Rajesh Parekh, Andy Mao et al.

Workplace negotiations are undermined by psychological barriers, which can even derail well-prepared tactics. AI offers personalized and always -- available negotiation coaching, yet its effectiveness for negotiation preparedness remains unclear. We built Trucey, a prototype AI coach grounded in Brett's negotiation model. We conducted a between-subjects experiment (N=267), comparing Trucey, ChatGPT, and a traditional negotiation Handbook, followed by in-depth interviews (N=15). While Trucey showed the strongest reductions in fear relative to both comparison conditions, the Handbook outperformed both AIs in usability and psychological empowerment. Interviews revealed that the Handbook's comprehensive, reviewable content was crucial for participants' confidence and preparedness. In contrast, although participants valued AI's rehearsal capability, its guidance often felt verbose and fragmented -- delivered in bits and pieces that required additional effort -- leaving them uncertain or overwhelmed. These findings challenge assumptions of AI superiority and motivate hybrid designs that integrate structured, theory-driven content with targeted rehearsal, clear boundaries, and adaptive scaffolds to address psychological barriers and support negotiation preparedness.

Subigya K. Nepal, Gonzalo J. Martinez, Arvind Pillai et al.

The modern workplace is undergoing a radical transformation, driven by technological advances that blur the boundaries between human capability and digital augmentation. At the forefront of this evolution is passive sensing technology - a suite of tools that quietly monitor and interpret human behavior without active user engagement. This paper examines how these technologies are reshaping our understanding of workplace dynamics, with a particular focus on employee wellbeing and productivity. Through a comprehensive review of recent research, we explore both the transformative potential and inherent challenges of passive sensing in professional environments. Our analysis reveals emerging patterns in how these technologies can support worker health and performance, while also highlighting critical gaps in current research and opportunities for future innovation. We conclude by outlining a roadmap for integrating passive sensing into future workplaces in ways that enhance human potential while preserving dignity and autonomy.

V. Das Swain, H. Kwon, S. Sargolzaei et al.

A comprehensive understanding of collocation can help understand performance outcomes. For university cohorts, this needs data that describes large groups over a long period. Harnessing user devices to infer this, while tempting, is challenged by privacy concerns, power consumption, and maintenance issues. Alternatively, embedding new sensors in the environment is limited by the expense of covering the entire campus. We investigate the feasibility of leveraging WiFi association logs for this purpose. While these provide coarse approximations of location, these are easily obtainable and depict multiple users on campus over a semester. We explore how these coarse collocations are related to individual performance. Specifically, we inspect the association between individual performance and the collocation behaviors of project group members. We study 163 students (in 54 project groups) over 14 weeks. After describing how we determine collocation with the WiFi logs, we present a study to analyze how collocation within groups relates to a student's final score. We find collocation behaviors show a significant correlation (Pearson's r = 0.24) with performance -- better than both peer feedback or individual behaviors like attendance. Finally, we discuss how repurposing WiFi logs can facilitate applications for domains like mental wellbeing and physical health.