Jiaxiong Hu

Yuanhao Zhang, Xiaoyu Wang, Jiaxiong Hu et al.

AI-infused systems have demonstrated remarkable capabilities in addressing diverse human needs within online communities. Their widespread adoption has shaped user experiences and community dynamics at scale. However, designing such systems requires a clear understanding of user needs, careful design decisions, and robust evaluation. While research on AI-infused systems for online communities has flourished in recent years, a comprehensive synthesis of this space remains absent. In this work, we present a systematic review of 77 studies, analyzing the systems they propose through three lenses: the challenges they aim to address, their design functionalities, and the evaluation strategies employed. The first two dimensions are organized around four core aspects of community participation: contribution, consumption, mediation, and moderation. Our analysis identifies common design and evaluation patterns, distills key design considerations, and highlights opportunities for future research on AI-infused systems in online communities.

Jiaxiong Hu, Ruowen Niu, Qiuxin Du et al.

Neurocognitive disorders (NCDs), such as Alzheimer's disease, are globally prevalent and require scalable screening methods for proactive management. Prior research has explored the potential of technologies like conversational AI (CAI) to administer NCD screening tests. However, challenges remain in designing CAI-based solutions that make routine NCD screening socially acceptable, engaging, and capable of encouraging early medical consultation. In this study, we conducted interviews with 36 participants, including clinicians, individuals at risk of NCDs, and their caregivers, to explore the speculative future of adopting CAI for NCD screening. Our findings reveal shared expectations, such as deploying CAI in home or community settings to reduce social stress. Nonetheless, conflicts emerged among stakeholders, for example, users' need for emotional support may conflict with clinicians' preference for CAI's professional and standardized administration. Then, we look into the user journey of NCD screening based on the current practice of manual screening and the expected CAI-supported screening. Finally, leveraging the human-centered approach, we provide actionable implications for future CAI design in NCD screening.