Leona Chen

Sree Bhattacharyya, Manas Mehta, Leona Chen et al.

The expression of emotions that serve social purposes, such as asserting independence or fostering interdependence, is central to human interactions and varies systematically across cultures. As LLMs are increasingly used to simulate human behavior in culturally nuanced interactions, it is important to understand whether they faithfully capture human patterns of social emotion expression. When LLM responses are not culturally aligned, their utility is compromised -- particularly when users assume they are interacting with a culturally attuned interlocutor, and may act on advice that proves inappropriate in their cultural context. We present a psychologically informed evaluation framework of cross-cultural social emotion expression in LLMs. Using a human study comparing European American and Latin American participants' expression of engaging and disengaging emotions, we evaluate six frontier LLMs on their ability to reflect culturally differentiated patterns for expressing social emotions. We find systematic misalignment between model and human behavior: all models express engaging emotions more than disengaging ones, with particularly stark differences observed for the generally well-represented European American persona. We further highlight that LLM responses are highly concentrated and deterministic, failing to capture the diversity of human responses in expressing social emotions. Our ablation analyses reveal that these patterns are robust to sampling temperatures, partially sensitive to prompt language, and dependent on the response elicitation format. Together, our findings highlight limitations in how current LLMs represent the interaction of cultural and emotional axes, particularly when expressing social emotions, with direct implications for their deployment in cross-cultural affective contexts.

Sree Bhattacharyya, Samarth Khanna, Leona Chen et al.

Large Language Models (LLMs) are increasingly used in settings where reliable self-assessment is critical. Assessing model reliability has evolved from using probabilistic correctness estimates to, more recently, eliciting verbalized confidence. Confidence, however, has been shown to be an inconsistent and overoptimistic predictor of model correctness. Drawing on cognitive appraisal theory, a framework from human psychology that decomposes self-evaluation into multiple components, we propose a multidimensional perspective on model self-assessment. We elicit six appraisal-based dimensions of self-assessment, alongside confidence, and evaluate their utility for predicting model failure across 12 LLMs and 38 tasks spanning eight domains. We find that competence-related appraisal dimensions, particularly effort and ability, consistently match or outperform confidence across most settings. Effort additionally yields less overoptimistic estimates that remain stable across model sizes. In contrast, affective dimensions provide marginally predictive signals. Furthermore, the most informative dimension varies systematically with task characteristics: effort is most predictive for reasoning-intensive tasks, while ability and confidence dominate on retrieval-oriented tasks. Broadly, our findings indicate that structured multidimensional self-assessment is a promising approach to improving the reliability and safety of language model deployment across diverse real-world settings.