Qihang He

Jiyao Wang, Song Yan, Xiao Yang et al.

Silent automation failures, where a system fails to detect a hazard without warning, pose a critical safety challenge for partially automated vehicles. While research has mostly focused on takeover requests, how to support a driver in silent failure remains underexplored. We conducted a multi-modal driving simulator study with 48 participants to investigate how different Prospective Situation Awareness Enhancement (PSAE) interfaces, delivered via augmented reality head-up display, affect takeover performance. By integrating behavioral, subjective psychological, and physiological data, our analysis suggests that situational awareness (SA) serves as an important moderating factor through which PSAE interfaces improve takeover performance. Further, we found that providing perceptual cues was most effective in enhancing SA, while communicating system intent was superior for building trust. Finally, we identified a potential correlate of SA in the neuroactivity. Overall, this paper contributes to understanding how transparency-oriented interfaces may support drivers and provides design insights into HMI design for silent failures.

Yu Shen, Shiyang Liu, Qihang He et al.

Big data platforms are widely used in modern enterprises, and an in-production intelligent assistant is increasingly important to help users quickly find actionable guidance and reduce operational burden. While recent LLM+RAG assistants provide a natural interface, they face practical challenges in real deployments: limited scenario coverage across both general consultation and domain-specific troubleshooting workflows, inefficient knowledge access due to inadequate multi-hop retrieval and flat knowledge organization, and high maintenance cost because escalated tickets are unstructured and hard to convert into assistant improvements and reusable SOPs. In this paper, we present SiriusHelper, a deployed intelligent assistant for big data platforms. SiriusHelper serves as a unified online assistant that automatically identifies user intent and routes queries to the right handling path, including dedicated expert workflows for specialized scenarios (e.g., SQL execution diagnosis). To support complex troubleshooting, SiriusHelper combines a DeepSearch-driven mechanism with a priority-based hierarchical knowledge base to enable multi-hop retrieval without context overload, thus improving answer reliability and latency. To reduce expert overhead, SiriusHelper further introduces automated ticket understanding and SOP distillation: it diagnoses the assistant failure reason (e.g., missing knowledge or wrong routing) and extracts domain-specific SOPs to continuously enrich the knowledge base. Experiments and online deployment on Tencent Big Data platform show that SiriusHelper outperforms representative alternatives and reduces online ticket volume by 20.8\%.