Krisztian Balog

Krisztian Balog, ChengXiang Zhai

Information access systems, such as search engines, recommender systems, and conversational assistants, have become integral to our daily lives as they help us satisfy our information needs. However, evaluating the effectiveness of these systems presents a long-standing and complex scientific challenge. This challenge is rooted in the difficulty of assessing a system's overall effectiveness in assisting users to complete tasks through interactive support, and further exacerbated by the substantial variation in user behaviour and preferences. To address this challenge, user simulation emerges as a promising solution. This book focuses on providing a thorough understanding of user simulation techniques designed specifically for evaluation purposes. We begin with a background of information access system evaluation and explore the diverse applications of user simulation. Subsequently, we systematically review the major research progress in user simulation, covering both general frameworks for designing user simulators, utilizing user simulation for evaluation, and specific models and algorithms for simulating user interactions with search engines, recommender systems, and conversational assistants. Realizing that user simulation is an interdisciplinary research topic, whenever possible, we attempt to establish connections with related fields, including machine learning, dialogue systems, user modeling, and economics. We end the book with a detailed discussion of important future research directions, many of which extend beyond the evaluation of information access systems and are expected to have broader impact on how to evaluate interactive intelligent systems in general.

Scott Sanner, Krisztian Balog, Filip Radlinski et al.

Traditional recommender systems leverage users' item preference history to recommend novel content that users may like. However, modern dialog interfaces that allow users to express language-based preferences offer a fundamentally different modality for preference input. Inspired by recent successes of prompting paradigms for large language models (LLMs), we study their use for making recommendations from both item-based and language-based preferences in comparison to state-of-the-art item-based collaborative filtering (CF) methods. To support this investigation, we collect a new dataset consisting of both item-based and language-based preferences elicited from users along with their ratings on a variety of (biased) recommended items and (unbiased) random items. Among numerous experimental results, we find that LLMs provide competitive recommendation performance for pure language-based preferences (no item preferences) in the near cold-start case in comparison to item-based CF methods, despite having no supervised training for this specific task (zero-shot) or only a few labels (few-shot). This is particularly promising as language-based preference representations are more explainable and scrutable than item-based or vector-based representations.

Martin G. Skjæveland, Krisztian Balog, Nolwenn Bernard et al.

This paper presents an ecosystem for personal knowledge graphs (PKGs), commonly defined as resources of structured information about entities related to an individual, their attributes, and the relations between them. PKGs are a key enabler of secure and sophisticated personal data management and personalized services. However, there are challenges that need to be addressed before PKGs can achieve widespread adoption. One of the fundamental challenges is the very definition of what constitutes a PKG, as there are multiple interpretations of the term. We propose our own definition of a PKG, emphasizing the aspects of (1) data ownership by a single individual and (2) the delivery of personalized services as the primary purpose. We further argue that a holistic view of PKGs is needed to unlock their full potential, and propose a unified framework for PKGs, where the PKG is a part of a larger ecosystem with clear interfaces towards data services and data sources. A comprehensive survey and synthesis of existing work is conducted, with a mapping of the surveyed work into the proposed unified ecosystem. Finally, we identify open challenges and research opportunities for the ecosystem as a whole, as well as for the specific aspects of PKGs, which include population, representation and management, and utilization.

Megan Leszczynski, Shu Zhang, Ravi Ganti et al.

Recommender systems are ubiquitous yet often difficult for users to control, and adjust if recommendation quality is poor. This has motivated conversational recommender systems (CRSs), with control provided through natural language feedback. However, as with most application domains, building robust CRSs requires training data that reflects system usage$\unicode{x2014}$here conversations with user utterances paired with items that cover a wide range of preferences. This has proved challenging to collect scalably using conventional methods. We address the question of whether it can be generated synthetically, building on recent advances in natural language. We evaluate in the setting of item set recommendation, noting the increasing attention to this task motivated by use cases like music, news, and recipe recommendation. We present TalkTheWalk, which synthesizes realistic high-quality conversational data by leveraging domain expertise encoded in widely available curated item collections, generating a sequence of hypothetical yet plausible item sets, then using a language model to produce corresponding user utterances. We generate over one million diverse playlist curation conversations in the music domain, and show these contain consistent utterances with relevant item sets nearly matching the quality of an existing but small human-collected dataset for this task. We demonstrate the utility of the generated synthetic dataset on a conversational item retrieval task and show that it improves over both unsupervised baselines and systems trained on a real dataset.

Arun Tejasvi Chaganty, Megan Leszczynski, Shu Zhang et al.

Users in consumption domains, like music, are often able to more efficiently provide preferences over a set of items (e.g. a playlist or radio) than over single items (e.g. songs). Unfortunately, this is an underexplored area of research, with most existing recommendation systems limited to understanding preferences over single items. Curating an item set exponentiates the search space that recommender systems must consider (all subsets of items!): this motivates conversational approaches-where users explicitly state or refine their preferences and systems elicit preferences in natural language-as an efficient way to understand user needs. We call this task conversational item set curation and present a novel data collection methodology that efficiently collects realistic preferences about item sets in a conversational setting by observing both item-level and set-level feedback. We apply this methodology to music recommendation to build the Conversational Playlist Curation Dataset (CPCD), where we show that it leads raters to express preferences that would not be otherwise expressed. Finally, we propose a wide range of conversational retrieval models as baselines for this task and evaluate them on the dataset.

Trond Linjordet, Krisztian Balog

Knowledge graph question answering (KGQA) facilitates information access by leveraging structured data without requiring formal query language expertise from the user. Instead, users can express their information needs by simply asking their questions in natural language (NL). Datasets used to train KGQA models that would provide such a service are expensive to construct, both in terms of expert and crowdsourced labor. Typically, crowdsourced labor is used to improve template-based pseudo-natural questions generated from formal queries. However, the resulting datasets often fall short of representing genuinely natural and fluent language. In the present work, we investigate ways to characterize and remedy these shortcomings. We create the IQN-KGQA test collection by sampling questions from existing KGQA datasets and evaluating them with regards to five different aspects of naturalness. Then, the questions are rewritten to improve their fluency. Finally, the performance of existing KGQA models is compared on the original and rewritten versions of the NL questions. We find that some KGQA systems fare worse when presented with more realistic formulations of NL questions. The IQN-KGQA test collection is a resource to help evaluate KGQA systems in a more realistic setting. The construction of this test collection also sheds light on the challenges of constructing large-scale KGQA datasets with genuinely NL questions.

Krisztian Balog, John Palowitch, Barbara Ikica et al.

The emergence of synthetic data represents a pivotal shift in modern machine learning, offering a solution to satisfy the need for large volumes of data in domains where real data is scarce, highly private, or difficult to obtain. We investigate the feasibility of creating realistic, large-scale synthetic datasets of user-generated content, noting that such content is increasingly prevalent and a source of frequently sought information. Large language models (LLMs) offer a starting point for generating synthetic social media discussion threads, due to their ability to produce diverse responses that typify online interactions. However, as we demonstrate, straightforward application of LLMs yields limited success in capturing the complex structure of online discussions, and standard prompting mechanisms lack sufficient control. We therefore propose a multi-step generation process, predicated on the idea of creating compact representations of discussion threads, referred to as scaffolds. Our framework is generic yet adaptable to the unique characteristics of specific social media platforms. We demonstrate its feasibility using data from two distinct online discussion platforms. To address the fundamental challenge of ensuring the representativeness and realism of synthetic data, we propose a portfolio of evaluation measures to compare various instantiations of our framework.

Nolwenn Bernard, Krisztian Balog

Resources for simulation-based evaluation of conversational recommender systems (CRSs) are scarce. The UserSimCRS toolkit was introduced to address this gap. In this work, we present UserSimCRS v2, a significant upgrade aligning the toolkit with state-of-the-art research. Key extensions include an enhanced agenda-based user simulator, introduction of large language model-based simulators, integration for a wider range of CRSs and datasets, and new LLM-as-a-judge evaluation utilities. We demonstrate these extensions in a case study.

Javeria Habib, Shuo Zhang, Krisztian Balog

Conversational recommender systems support users in accomplishing recommendation-related goals via multi-turn conversations. To better model dynamically changing user preferences and provide the community with a reusable development framework, we introduce IAI MovieBot, a conversational recommender system for movies. It features a task-specific dialogue flow, a multi-modal chat interface, and an effective way to deal with dynamically changing user preferences. The system is made available open source and is operated as a channel on Telegram.

Shuo Zhang, Vugar Abdul Zada, Krisztian Balog

We introduce SmartTable, an online spreadsheet application that is equipped with intelligent assistance capabilities. With a focus on relational tables, describing entities along with their attributes, we offer assistance in two flavors: (i) for populating the table with additional entities (rows) and (ii) for extending it with additional entity attributes (columns). We provide details of our implementation, which is also released as open source. The application is available at http://smarttable.cc.

Krisztian Balog, ChengXiang Zhai

User simulation is an emerging interdisciplinary topic with multiple critical applications in the era of Generative AI. It involves creating an intelligent agent that mimics the actions of a human user interacting with an AI system, enabling researchers to model and analyze user behaviour, generate synthetic data for training, and evaluate interactive AI systems in a controlled and reproducible manner. User simulation has profound implications for diverse fields and plays a vital role in the pursuit of Artificial General Intelligence. This paper provides an overview of user simulation, highlighting its key applications, connections to various disciplines, and outlining future research directions to advance this increasingly important technology.

Krisztian Balog, Donald Metzler, Zhen Qin

Large language models (LLMs) are increasingly integral to information retrieval (IR), powering ranking, evaluation, and AI-assisted content creation. This widespread adoption necessitates a critical examination of potential biases arising from the interplay between these LLM-based components. This paper synthesizes existing research and presents novel experiment designs that explore how LLM-based rankers and assistants influence LLM-based judges. We provide the first empirical evidence of LLM judges exhibiting significant bias towards LLM-based rankers. Furthermore, we observe limitations in LLM judges' ability to discern subtle system performance differences. Contrary to some previous findings, our preliminary study does not find evidence of bias against AI-generated content. These results highlight the need for a more holistic view of the LLM-driven information ecosystem. To this end, we offer initial guidelines and a research agenda to ensure the reliable use of LLMs in IR evaluation.

Ivan Sekulić, Krisztian Balog, Fabio Crestani

Conversational information-seeking (CIS) is an emerging paradigm for knowledge acquisition and exploratory search. Traditional web search interfaces enable easy exploration of entities, but this is limited in conversational settings due to the limited-bandwidth interface. This paper explore ways to rewrite answers in CIS, so that users can understand them without having to resort to external services or sources. Specifically, we focus on salient entities -- entities that are central to understanding the answer. As our first contribution, we create a dataset of conversations annotated with entities for saliency. Our analysis of the collected data reveals that the majority of answers contain salient entities. As our second contribution, we propose two answer rewriting strategies aimed at improving the overall user experience in CIS. One approach expands answers with inline definitions of salient entities, making the answer self-contained. The other approach complements answers with follow-up questions, offering users the possibility to learn more about specific entities. Results of a crowdsourcing-based study indicate that rewritten answers are clearly preferred over the original ones. We also find that inline definitions tend to be favored over follow-up questions, but this choice is highly subjective, thereby providing a promising future direction for personalization.

Nolwenn Bernard, Ivica Kostric, Weronika Łajewska et al.

Personal knowledge graphs (PKGs) offer individuals a way to store and consolidate their fragmented personal data in a central place, improving service personalization while maintaining full user control. Despite their potential, practical PKG implementations with user-friendly interfaces remain scarce. This work addresses this gap by proposing a complete solution to represent, manage, and interface with PKGs. Our approach includes (1) a user-facing PKG Client, enabling end-users to administer their personal data easily via natural language statements, and (2) a service-oriented PKG API. To tackle the complexity of representing these statements within a PKG, we present an RDF-based PKG vocabulary that supports this, along with properties for access rights and provenance.

Arezo Shakeri, Mina Farmanbar, Krisztian Balog

Dementia is a progressive cognitive syndrome with Alzheimer's disease (AD) as the leading cause. Conversation-based AD detection offers a cost-effective alternative to clinical methods, as language dysfunction is an early biomarker of AD. However, most prior research has framed AD detection as a binary classification problem, limiting the ability to identify Mild Cognitive Impairment (MCI)-a crucial stage for early intervention. Also, studies primarily rely on single-language datasets, mainly in English, restricting cross-language generalizability. To address this gap, we make three key contributions. First, we introduce a novel, multilingual dataset for AD detection by unifying 16 publicly available dementia-related conversational datasets. This corpus spans English, Spanish, Chinese, and Greek and incorporates both audio and text data derived from a variety of cognitive assessment tasks. Second, we perform finer-grained classification, including MCI, and evaluate various classifiers using sparse and dense text representations. Third, we conduct experiments in monolingual and multilingual settings, finding that some languages benefit from multilingual training while others perform better independently. This study highlights the challenges in multilingual AD detection and enables future research on both language-specific approaches and techniques aimed at improving model generalization and robustness.

Ivan Sekulić, Weronika Łajewska, Krisztian Balog et al.

While the body of research directed towards constructing and generating clarifying questions in mixed-initiative conversational search systems is vast, research aimed at processing and comprehending users' answers to such questions is scarce. To this end, we present a simple yet effective method for processing answers to clarifying questions, moving away from previous work that simply appends answers to the original query and thus potentially degrades retrieval performance. Specifically, we propose a classifier for assessing usefulness of the prompted clarifying question and an answer given by the user. Useful questions or answers are further appended to the conversation history and passed to a transformer-based query rewriting module. Results demonstrate significant improvements over strong non-mixed-initiative baselines. Furthermore, the proposed approach mitigates the performance drops when non useful questions and answers are utilized.

Weronika Łajewska, Krisztian Balog

Generative AI models face the challenge of hallucinations that can undermine users' trust in such systems. We approach the problem of conversational information seeking as a two-step process, where relevant passages in a corpus are identified first and then summarized into a final system response. This way we can automatically assess if the answer to the user's question is present in the corpus. Specifically, our proposed method employs a sentence-level classifier to detect if the answer is present, then aggregates these predictions on the passage level, and eventually across the top-ranked passages to arrive at a final answerability estimate. For training and evaluation, we develop a dataset based on the TREC CAsT benchmark that includes answerability labels on the sentence, passage, and ranking levels. We demonstrate that our proposed method represents a strong baseline and outperforms a state-of-the-art LLM on the answerability prediction task.

Ivica Kostric, Krisztian Balog, Filip Radlinski

A key distinguishing feature of conversational recommender systems over traditional recommender systems is their ability to elicit user preferences using natural language. Currently, the predominant approach to preference elicitation is to ask questions directly about items or item attributes. Users searching for recommendations may not have deep knowledge of the available options in a given domain. As such, they might not be aware of key attributes or desirable values for them. However, in many settings, talking about the planned use of items does not present any difficulties, even for those that are new to a domain. In this paper, we propose a novel approach to preference elicitation by asking implicit questions based on item usage. As one of the main contributions of this work, we develop a multi-stage data annotation protocol using crowdsourcing, to create a high-quality labeled training dataset. Another main contribution is the development of four models for the question generation task: two template-based baseline models and two neural text-to-text models. The template-based models use heuristically extracted common patterns found in the training data, while the neural models use the training data to learn to generate questions automatically. Using common metrics from machine translation for automatic evaluation, we show that our approaches are effective in generating elicitation questions, even with limited training data. We further employ human evaluation for comparing the generated questions using both pointwise and pairwise evaluation designs. We find that the human evaluation results are consistent with the automatic ones, allowing us to draw conclusions about the quality of the generated questions with certainty. Finally, we provide a detailed analysis of cases where the models show their limitations.

Vinay Setty, Krisztian Balog

This paper summarizes our participation in the SMART Task of the ISWC 2020 Challenge. A particular question we are interested in answering is how well neural methods, and specifically transformer models, such as BERT, perform on the answer type prediction task compared to traditional approaches. Our main finding is that coarse-grained answer types can be identified effectively with standard text classification methods, with over 95% accuracy, and BERT can bring only marginal improvements. For fine-grained type detection, on the other hand, BERT clearly outperforms previous retrieval-based approaches.

Kristian Gingstad, Øyvind Jekteberg, Krisztian Balog

Providing personalized recommendations that are also accompanied by explanations as to why an item is recommended is a research area of growing importance. At the same time, progress is limited by the availability of open evaluation resources. In this work, we address the task of scientific literature recommendation. We present arXivDigest, which is an online service providing personalized arXiv recommendations to end users and operates as a living lab for researchers wishing to work on explainable scientific literature recommendations.

Shuo Zhang, Krisztian Balog

Tables are a powerful and popular tool for organizing and manipulating data. A vast number of tables can be found on the Web, which represents a valuable knowledge resource. The objective of this survey is to synthesize and present two decades of research on web tables. In particular, we organize existing literature into six main categories of information access tasks: table extraction, table interpretation, table search, question answering, knowledge base augmentation, and table augmentation. For each of these tasks, we identify and describe seminal approaches, present relevant resources, and point out interdependencies among the different tasks.

Krisztian Balog, Lucie Flekova, Matthias Hagen et al.

This paper discusses the potential for creating academic resources (tools, data, and evaluation approaches) to support research in conversational search, by focusing on realistic information needs and conversational interactions. Specifically, we propose to develop and operate a prototype conversational search system for scholarly activities. This Scholarly Conversational Assistant would serve as a useful tool, a means to create datasets, and a platform for running evaluation challenges by groups across the community. This article results from discussions of a working group at Dagstuhl Seminar 19461 on Conversational Search.

Shuo Zhang, Krisztian Balog

Tables are an extremely powerful visual and interactive tool for structuring and manipulating data, making spreadsheet programs one of the most popular computer applications. In this paper we introduce and address the task of recommending related tables: given an input table, identifying and returning a ranked list of relevant tables. One of the many possible application scenarios for this task is to provide users of a spreadsheet program proactively with recommendations for related structured content on the Web. At its core, the related table recommendation task boils down to computing the similarity between a pair of tables. We develop a theoretically sound framework for performing table matching. Our approach hinges on the idea of representing table elements in multiple semantic spaces, and then combining element-level similarities using a discriminative learning model. Using a purpose-built test collection from Wikipedia tables, we demonstrate that the proposed approach delivers state-of-the-art performance.

Jon Arne Bø Hovda, Darío Garigliotti, Krisztian Balog

Knowledge bases store information about the semantic types of entities, which can be utilized in a range of information access tasks. This information, however, is often incomplete, due to new entities emerging on a daily basis. We address the task of automatically assigning types to entities in a knowledge base from a type taxonomy. Specifically, we present two neural network architectures, which take short entity descriptions and, optionally, information about related entities as input. Using the DBpedia knowledge base for experimental evaluation, we demonstrate that these simple architectures yield significant improvements over the current state of the art.

Li Deng, Shuo Zhang, Krisztian Balog

Tables contain valuable knowledge in a structured form. We employ neural language modeling approaches to embed tabular data into vector spaces. Specifically, we consider different table elements, such caption, column headings, and cells, for training word and entity embeddings. These embeddings are then utilized in three particular table-related tasks, row population, column population, and table retrieval, by incorporating them into existing retrieval models as additional semantic similarity signals. Evaluation results show that table embeddings can significantly improve upon the performance of state-of-the-art baselines.

Trond Linjordet, Krisztian Balog

It is held as a truism that deep neural networks require large datasets to train effective models. However, large datasets, especially with high-quality labels, can be expensive to obtain. This study sets out to investigate (i) how large a dataset must be to train well-performing models, and (ii) what impact can be shown from fractional changes to the dataset size. A practical method to investigate these questions is to train a collection of deep neural answer selection models using fractional subsets of varying sizes of an initial dataset. We observe that dataset size has a conspicuous lack of effect on the training of some of these models, bringing the underlying algorithms into question.

Shuo Zhang, Krisztian Balog

Many information needs revolve around entities, which would be better answered by summarizing results in a tabular format, rather than presenting them as a ranked list. Unlike previous work, which is limited to retrieving existing tables, we aim to answer queries by automatically compiling a table in response to a query. We introduce and address the task of on-the-fly table generation: given a query, generate a relational table that contains relevant entities (as rows) along with their key properties (as columns). This problem is decomposed into three specific subtasks: (i) core column entity ranking, (ii) schema determination, and (iii) value lookup. We employ a feature-based approach for entity ranking and schema determination, combining deep semantic features with task-specific signals. We further show that these two subtasks are not independent of each other and can assist each other in an iterative manner. For value lookup, we combine information from existing tables and a knowledge base. Using two sets of entity-oriented queries, we evaluate our approach both on the component level and on the end-to-end table generation task.

Shuo Zhang, Krisztian Balog

We introduce and address the problem of ad hoc table retrieval: answering a keyword query with a ranked list of tables. This task is not only interesting on its own account, but is also being used as a core component in many other table-based information access scenarios, such as table completion or table mining. The main novel contribution of this work is a method for performing semantic matching between queries and tables. Specifically, we (i) represent queries and tables in multiple semantic spaces (both discrete sparse and continuous dense vector representations) and (ii) introduce various similarity measures for matching those semantic representations. We consider all possible combinations of semantic representations and similarity measures and use these as features in a supervised learning model. Using a purpose-built test collection based on Wikipedia tables, we demonstrate significant and substantial improvements over a state-of-the-art baseline.

Faegheh Hasibi, Darío Garigliotti, Shuo Zhang et al.

This paper describes our participation in the Triple Scoring task of WSDM Cup 2017, which aims at ranking triples from a knowledge base for two type-like relations: profession and nationality. We introduce a supervised ranking method along with the features we designed for this task. Our system has been top ranked with respect to average score difference and 2nd best in terms of Kendall's tau.

Jan R. Benetka, Krisztian Balog, Kjetil Nørvåg

We address the problem of extracting structured representations of economic events from a large corpus of news articles, using a combination of natural language processing and machine learning techniques. The developed techniques allow for semi-automatic population of a financial knowledge base, which, in turn, may be used to support a range of data mining and exploration tasks. The key challenge we face in this domain is that the same event is often reported multiple times, with varying correctness of details. We address this challenge by first collecting all information pertinent to a given event from the entire corpus, then considering all possible representations of the event, and finally, using a supervised learning method, to rank these representations by the associated confidence scores. A main innovative element of our approach is that it jointly extracts and stores all attributes of the event as a single representation (quintuple). Using a purpose-built test set we demonstrate that our supervised learning approach can achieve 25% improvement in F1-score over baseline methods that consider the earliest, the latest or the most frequent reporting of the event.

Shuo Zhang, Krisztian Balog

We address the task of ranking objects (such as people, blogs, or verticals) that, unlike documents, do not have direct term-based representations. To be able to match them against keyword queries, evidence needs to be amassed from documents that are associated with the given object. We present two design patterns, i.e., general reusable retrieval strategies, which are able to encompass most existing approaches from the past. One strategy combines evidence on the term level (early fusion), while the other does it on the document level (late fusion). We demonstrate the generality of these patterns by applying them to three different object retrieval tasks: expert finding, blog distillation, and vertical ranking.

Allan Hanbury, Henning Müller, Krisztian Balog et al.

Evaluation in empirical computer science is essential to show progress and assess technologies developed. Several research domains such as information retrieval have long relied on systematic evaluation to measure progress: here, the Cranfield paradigm of creating shared test collections, defining search tasks, and collecting ground truth for these tasks has persisted up until now. In recent years, however, several new challenges have emerged that do not fit this paradigm very well: extremely large data sets, confidential data sets as found in the medical domain, and rapidly changing data sets as often encountered in industry. Also, crowdsourcing has changed the way that industry approaches problem-solving with companies now organizing challenges and handing out monetary awards to incentivize people to work on their challenges, particularly in the field of machine learning. This white paper is based on discussions at a workshop on Evaluation-as-a-Service (EaaS). EaaS is the paradigm of not providing data sets to participants and have them work on the data locally, but keeping the data central and allowing access via Application Programming Interfaces (API), Virtual Machines (VM) or other possibilities to ship executables. The objective of this white paper are to summarize and compare the current approaches and consolidate the experiences of these approaches to outline the next steps of EaaS, particularly towards sustainable research infrastructures. This white paper summarizes several existing approaches to EaaS and analyzes their usage scenarios and also the advantages and disadvantages. The many factors influencing EaaS are overviewed, and the environment in terms of motivations for the various stakeholders, from funding agencies to challenge organizers, researchers and participants, to industry interested in supplying real-world problems for which they require solutions.