17.6HCMay 2
What Does a Meow Mean? In Search of Intuitively Understandable Communication by a Nonverbal Companion RobotVivienne Bihe Chi, Claudia B. Rébola, Bertram F. Malle
Older adults living alone have a number of challenges, and robots can help with some of them--by providing reminders, initiating activity, or offering comfort. As part of developing a cat robot with limited assistive functions, we designed a set of nonverbal communication signals, both auditory (cat sounds) and visual (icons on a small display). To evaluate these signals we used a mixed-methods, user-centered approach. After a pilot study, a focus group with older adults suggested revisions to the initial signal set. A large-sample online experiment then tested whether adults over the age of 65 could accurately infer the robot's communicative intentions. When both visual and auditory signals were present, accuracy was high. When visual signals were absent, accuracy often decreased; when auditory signals were absent, accuracy sometimes increased. So the auditory signals were less helpful, except when the robot conveyed strong sentiments (e.g., purring while being petted).
55.4HCMay 21
Narrative Sharpens Gender Gaps: Surveying Film Characters with LLM AgentsVivienne Bihe Chi, Reyhan Jamalova, Lyle Ungar et al.
Mainstream film is one of the richest sources of cultural content that AI systems learn from. Yet we have few tools for measuring the gender values it encodes. We present a proof-of-concept framework that turns fictional film characters into surveyable LLM agents. Using 160 U.S. films (1990--2019), we build 734 character agents from script dialogue and scene descriptions, condense their personas via expert-style reflections, and simulate World Values Survey gender-attitude responses. Agents reproduce systematic gender differences without explicit demographic prompting, suggesting attitudes emerge from behavior rather than identity labels. Benchmarked against historical survey data, agents exaggerate gender gaps and show greater decade-to-decade volatility than real populations. Narrative sharpens rather than homogenizes gender contrasts, complicating the consistent-input assumption underlying cultivation theory's mainstreaming mechanism. AI systems trained on such corpora may inherit this stylization before any model-level amplification occurs.
80.2HCMay 20
When Support Escalates Distress: Regulation and Escalation in LLM Responses to Venting and Advice-SeekingVivienne Bihe Chi, Adithya V Ganesan, Ryan L Boyd et al.
Large language models are increasingly used for mental health support, yet little is known about whether their responses are psychologically safe across different help-seeking styles. We examine a foundational distinction in emotional disclosure, venting vs. advice-seeking, and whether LLMs respond in ways that regulate or amplify distress. Using 178,800 Reddit posts, we first show the two help-seeking styles are linguistically distinguishable at scale. We then introduce a measurement framework grounded in interpersonal emotion regulation theory that captures Regulation and Escalation as empirically independent dimensions. Across persona conditions (default, friend, therapist), GPT-5.3 responses systematically mirror help-seeking style: venting elicits more regulation, but also more escalation. Therapist personas reduce escalation while maintaining regulation, whereas friend personas increase both. A crowdsourced human study finds no user experience penalty for the safer therapist condition, but reveals that lay raters cannot reliably detect escalation without expert knowledge. Responses that feel supportive may simultaneously intensify distress in ways standard safety evaluation cannot see, and empathy metrics alone cannot replace a framework that measures both.
79.5HCMay 12
Optimized but Unowned: How AI-Authored Goals Undermine the Motivation They Are Meant to DriveVivienne Bihe Chi, Roman Rietsche, Andreas Göldi et al.
As AI tools become embedded in productivity and self-improvement contexts, a pressing question emerges: what happens when AI does the goal-setting for us? While large language models can generate goals that are objectively well-formed, the motivational consequences of delegating this cognitively and emotionally significant task remain unknown. In a preregistered experiment (N = 470), we compared self-authored goals against LLM-authored goals derived from a personal reflection. Although LLM-generated goals scored higher on SMART criteria (specificity, measurability, achievability, relevance, and time-boundedness; d = 2.26), participants in the LLM condition reported lower psychological ownership (d = 1.38), commitment (d = 1.19), and perceived importance (d = 1.13). At two-week follow-up, 72.8% of self-authored participants had acted on two or more of their goals, compared to 46.6% in the LLM condition. Mediation analyses identified psychological ownership as the mechanism: it mediated the authorship effect on every downstream motivational and behavioral outcome, while objective goal quality did not. Critically, individuals low in trait self-efficacy, those most likely to seek AI assistance, experienced the steepest ownership erosion. These findings reveal a quality-motivation dissociation in AI-assisted goal-setting and identify authorship preservation as a design priority for AI tools deployed in identity-relevant, behavior-dependent tasks.