Ashiqur R. KhudaBukhsh

Tharindu Cyril Weerasooriya, Sujan Dutta, Tharindu Ranasinghe et al.

Offensive speech detection is a key component of content moderation. However, what is offensive can be highly subjective. This paper investigates how machine and human moderators disagree on what is offensive when it comes to real-world social web political discourse. We show that (1) there is extensive disagreement among the moderators (humans and machines); and (2) human and large-language-model classifiers are unable to predict how other human raters will respond, based on their political leanings. For (1), we conduct a noise audit at an unprecedented scale that combines both machine and human responses. For (2), we introduce a first-of-its-kind dataset of vicarious offense. Our noise audit reveals that moderation outcomes vary wildly across different machine moderators. Our experiments with human moderators suggest that political leanings combined with sensitive issues affect both first-person and vicarious offense. The dataset is available through https://github.com/Homan-Lab/voiced.

Adel Khorramrouz, Sujan Dutta, Ashiqur R. KhudaBukhsh

In this paper, we present a computational analysis of the Persian language Twitter discourse with the aim to estimate the shift in stance toward gender equality following the death of Mahsa Amini in police custody. We present an ensemble active learning pipeline to train a stance classifier. Our novelty lies in the involvement of Iranian women in an active role as annotators in building this AI system. Our annotators not only provide labels, but they also suggest valuable keywords for more meaningful corpus creation as well as provide short example documents for a guided sampling step. Our analyses indicate that Mahsa Amini's death triggered polarized Persian language discourse where both fractions of negative and positive tweets toward gender equality increased. The increase in positive tweets was slightly greater than the increase in negative tweets. We also observe that with respect to account creation time, between the state-aligned Twitter accounts and pro-protest Twitter accounts, pro-protest accounts are more similar to baseline Persian Twitter activity.

Tharindu Cyril Weerasooriya, Sarah Luger, Saloni Poddar et al.

Human-annotated data plays a critical role in the fairness of AI systems, including those that deal with life-altering decisions or moderating human-created web/social media content. Conventionally, annotator disagreements are resolved before any learning takes place. However, researchers are increasingly identifying annotator disagreement as pervasive and meaningful. They also question the performance of a system when annotators disagree. Particularly when minority views are disregarded, especially among groups that may already be underrepresented in the annotator population. In this paper, we introduce \emph{CrowdOpinion}\footnote{Accepted for publication at ACL 2023}, an unsupervised learning based approach that uses language features and label distributions to pool similar items into larger samples of label distributions. We experiment with four generative and one density-based clustering method, applied to five linear combinations of label distributions and features. We use five publicly available benchmark datasets (with varying levels of annotator disagreements) from social media (Twitter, Gab, and Reddit). We also experiment in the wild using a dataset from Facebook, where annotations come from the platform itself by users reacting to posts. We evaluate \emph{CrowdOpinion} as a label distribution prediction task using KL-divergence and a single-label problem using accuracy measures.

Sujan Dutta, Deepak Pandita, Tharindu Cyril Weerasooriya et al.

Ensuring annotator quality in training and evaluation data is a key piece of machine learning in NLP. Tasks such as sentiment analysis and offensive speech detection are intrinsically subjective, creating a challenging scenario for traditional quality assessment approaches because it is hard to distinguish disagreement due to poor work from that due to differences of opinions between sincere annotators. With the goal of increasing diverse perspectives in annotation while ensuring consistency, we propose \texttt{ARTICLE}, an in-context learning (ICL) framework to estimate annotation quality through self-consistency. We evaluate this framework on two offensive speech datasets using multiple LLMs and compare its performance with traditional methods. Our findings indicate that \texttt{ARTICLE} can be used as a robust method for identifying reliable annotators, hence improving data quality.

Clay H. Yoo, Ashiqur R. KhudaBukhsh

This paper makes two key contributions. First, it argues that highly specialized rare content classifiers trained on small data typically have limited exposure to the richness and topical diversity of the negative class (dubbed anticontent) as observed in the wild. As a result, these classifiers' strong performance observed on the test set may not translate into real-world settings. In the context of COVID-19 misinformation detection, we conduct an in-the-wild audit of multiple datasets and demonstrate that models trained with several prominently cited recent datasets are vulnerable to anticontent when evaluated in the wild. Second, we present a novel active learning pipeline that requires zero manual annotation and iteratively augments the training data with challenging anticontent, robustifying these classifiers.

Deepak Pandita, Tharindu Cyril Weerasooriya, Sujan Dutta et al.

Human feedback is essential for building human-centered AI systems across domains where disagreement is prevalent, such as AI safety, content moderation, or sentiment analysis. Many disagreements, particularly in politically charged settings, arise because raters have opposing values or beliefs. Vicarious annotation is a method for breaking down disagreement by asking raters how they think others would annotate the data. In this paper, we explore the use of vicarious annotation with analytical methods for moderating rater disagreement. We employ rater cohesion metrics to study the potential influence of political affiliations and demographic backgrounds on raters' perceptions of offense. Additionally, we utilize CrowdTruth's rater quality metrics, which consider the demographics of the raters, to score the raters and their annotations. We study how the rater quality metrics influence the in-group and cross-group rater cohesion across the personal and vicarious levels.

Sujan Dutta, Parth Srivastava, Vaishnavi Solunke et al.

Divorce is the legal dissolution of a marriage by a court. Since this is usually an unpleasant outcome of a marital union, each party may have reasons to call the decision to quit which is generally documented in detail in the court proceedings. Via a substantial corpus of 17,306 court proceedings, this paper investigates gender inequality through the lens of divorce court proceedings. While emerging data sources (e.g., public court records) on sensitive societal issues hold promise in aiding social science research, biases present in cutting-edge natural language processing (NLP) methods may interfere with or affect such studies. We thus require a thorough analysis of potential gaps and limitations present in extant NLP resources. In this paper, on the methodological side, we demonstrate that existing NLP resources required several non-trivial modifications to quantify societal inequalities. On the substantive side, we find that while a large number of court cases perhaps suggest changing norms in India where women are increasingly challenging patriarchy, AI-powered analyses of these court proceedings indicate striking gender inequality with women often subjected to domestic violence.

Miles Stanley, Soumyajit Datta, Ashutosh Kumar et al.

A significant gap exists in datasets regarding post-COVID-19 vaccination experiences, particularly ``vaccine buyer's remorse''. Understanding the prevalence and nature of vaccine regret, whether based on personal or vicarious experiences, is vital for addressing vaccine hesitancy and refining public health communication. In this paper, we curate a novel dataset from a large YouTube news corpus capturing COVID-19 vaccination experiences, and construct a benchmark subset focused on vaccine regret, annotated by a politically diverse panel to account for the subjective and often politicized nature of the topic. We utilize large language models (LLMs) to identify posts expressing vaccine regret, analyze the reasons behind this regret, and quantify its occurrence in both first and second-person accounts. This paper aims to (1) quantify the prevalence of vaccine regret; (2) identify common reasons for this sentiment; (3) analyze differences between first-person and vicarious experiences; and (4) assess potential biases introduced by different LLMs. We find that while vaccine buyer's remorse appears in only $<2\%$ of public discourse, it is disproportionately concentrated in vaccine-skeptic influencer communities and is predominantly expressed through first-person narratives citing adverse health events.

Somonnoy Banerjee, Sujan Dutta, Soumyajit Datta et al.

This paper makes three key contributions. First, via a substantial corpus of 51,278 interview questions sourced from 888 YouTube videos of mock interviews of Indian civil service candidates, we demonstrate stark gender bias in the broad nature of questions asked to male and female candidates. Second, our experiments with large language models show a strong presence of gender bias in explanations provided by the LLMs on the gender inference task. Finally, we present a novel dataset of 51,278 interview questions that can inform future social science studies.

Arka Dutta, Sujan Dutta, Rijul Magu et al.

Hallucinations pose a critical challenge to the real-world deployment of large language models (LLMs) in high-stakes domains. In this paper, we present a framework for stress testing factual fidelity in LLMs in the presence of adversarial nudge. Our framework consists of three steps. In the first step, we instruct the LLM to produce sets of truths and lies consistent with the closed domain in question. In the next step, we instruct the LLM to verify the same set of assertions as truths and lies consistent with the same closed domain. In the final step, we test the robustness of the LLM against the lies generated (and verified) by itself. Our extensive evaluation, conducted using five widely known proprietary LLMs across two closed domains of popular movies and novels, reveals a wide range of susceptibility to adversarial nudges: \texttt{Claude} exhibits strong resilience, \texttt{GPT} and \texttt{Grok} demonstrate moderate resilience, while \texttt{Gemini} and \texttt{DeepSeek} show weak resilience. Considering that a large population is increasingly using LLMs for information seeking, our findings raise alarm.

Arka Dutta, Adel Khorramrouz, Sujan Dutta et al.

This paper makes three contributions. First, it presents a generalizable, novel framework dubbed \textit{toxicity rabbit hole} that iteratively elicits toxic content from a wide suite of large language models. Spanning a set of 1,266 identity groups, we first conduct a bias audit of \texttt{PaLM 2} guardrails presenting key insights. Next, we report generalizability across several other models. Through the elicited toxic content, we present a broad analysis with a key emphasis on racism, antisemitism, misogyny, Islamophobia, homophobia, and transphobia. Finally, driven by concrete examples, we discuss potential ramifications.

Md Towhidul Absar Chowdhury, Naveen Sharma, Ashiqur R. KhudaBukhsh

A community needs assessment is a tool used by non-profits and government agencies to quantify the strengths and issues of a community, allowing them to allocate their resources better. Such approaches are transitioning towards leveraging social media conversations to analyze the needs of communities and the assets already present within them. However, manual analysis of exponentially increasing social media conversations is challenging. There is a gap in the present literature in computationally analyzing how community members discuss the strengths and needs of the community. To address this gap, we introduce the task of identifying, extracting, and categorizing community needs and assets from conversational data using sophisticated natural language processing methods. To facilitate this task, we introduce the first dataset about community needs and assets consisting of 3,511 conversations from Reddit, annotated using crowdsourced workers. Using this dataset, we evaluate an utterance-level classification model compared to sentiment classification and a popular large language model (in a zero-shot setting), where we find that our model outperforms both baselines at an F1 score of 94% compared to 49% and 61% respectively. Furthermore, we observe through our study that conversations about needs have negative sentiments and emotions, while conversations about assets focus on location and entities. The dataset is available at https://github.com/towhidabsar/CommunityNeeds.

Md Towhidul Absar Chowdhury, Soumyajit Datta, Naveen Sharma et al.

Current research concentrates on studying discussions on social media related to structural failures to improve disaster response strategies. However, detecting social web posts discussing concerns about anticipatory failures is under-explored. If such concerns are channeled to the appropriate authorities, it can aid in the prevention and mitigation of potential infrastructural failures. In this paper, we develop an infrastructure ombudsman -- that automatically detects specific infrastructure concerns. Our work considers several recent structural failures in the US. We present a first-of-its-kind dataset of 2,662 social web instances for this novel task mined from Reddit and YouTube.

Ana-Maria Bucur, Andreea-Codrina Moldovan, Krutika Parvatikar et al.

Computational approaches to predicting mental health conditions in social media have been substantially explored in the past years. Multiple reviews have been published on this topic, providing the community with comprehensive accounts of the research in this area. Among all mental health conditions, depression is the most widely studied due to its worldwide prevalence. The COVID-19 global pandemic, starting in early 2020, has had a great impact on mental health worldwide. Harsh measures employed by governments to slow the spread of the virus (e.g., lockdowns) and the subsequent economic downturn experienced in many countries have significantly impacted people's lives and mental health. Studies have shown a substantial increase of above 50% in the rate of depression in the population. In this context, we present a review on natural language processing (NLP) approaches to modeling depression in social media, providing the reader with a post-COVID-19 outlook. This review contributes to the understanding of the impacts of the pandemic on modeling depression in social media. We outline how state-of-the-art approaches and new datasets have been used in the context of the COVID-19 pandemic. Finally, we also discuss ethical issues in collecting and processing mental health data, considering fairness, accountability, and ethics.

Rijul Magu, Arka Dutta, Sean Kim et al.

Large Language Models (LLMs) have been shown to demonstrate imbalanced biases against certain groups. However, the study of unprovoked targeted attacks by LLMs towards at-risk populations remains underexplored. Our paper presents three novel contributions: (1) the explicit evaluation of LLM-generated attacks on highly vulnerable mental health groups; (2) a network-based framework to study the propagation of relative biases; and (3) an assessment of the relative degree of stigmatization that emerges from these attacks. Our analysis of a recently released large-scale bias audit dataset reveals that mental health entities occupy central positions within attack narrative networks, as revealed by a significantly higher mean centrality of closeness (p-value = 4.06e-10) and dense clustering (Gini coefficient = 0.7). Drawing from sociological foundations of stigmatization theory, our stigmatization analysis indicates increased labeling components for mental health disorder-related targets relative to initial targets in generation chains. Taken together, these insights shed light on the structural predilections of large language models to heighten harmful discourse and highlight the need for suitable approaches for mitigation.

Ana-Maria Bucur, Andreea-Codrina Moldovan, Krutika Parvatikar et al.

Depression is the most common mental health disorder, and its prevalence increased during the COVID-19 pandemic. As one of the most extensively researched psychological conditions, recent research has increasingly focused on leveraging social media data to enhance traditional methods of depression screening. This paper addresses the growing interest in interdisciplinary research on depression, and aims to support early-career researchers by providing a comprehensive and up-to-date list of datasets for analyzing and predicting depression through social media data. We present an overview of datasets published between 2019 and 2024. We also make the comprehensive list of datasets available online as a continuously updated resource, with the hope that it will facilitate further interdisciplinary research into the linguistic expressions of depression on social media.

Jonathan Pofcher, Christopher M. Homan, Randall Sell et al.

This paper makes three contributions. First, via a substantial corpus of 1,419,047 comments posted on 3,161 YouTube news videos of major US cable news outlets, we analyze how users engage with LGBTQ+ news content. Our analyses focus both on positive and negative content. In particular, we construct a fine-grained hope speech classifier that detects positive (hope speech), negative, neutral, and irrelevant content. Second, in consultation with a public health expert specializing on LGBTQ+ health, we conduct an annotation study with a balanced and diverse political representation and release a dataset of 3,750 instances with fine-grained labels and detailed annotator demographic information. Finally, beyond providing a vital resource for the LGBTQ+ community, our annotation study and subsequent in-the-wild assessments reveal (1) strong association between rater political beliefs and how they rate content relevant to a marginalized community; (2) models trained on individual political beliefs exhibit considerable in-the-wild disagreement; and (3) zero-shot large language models (LLMs) align more with liberal raters.

Krithika Ramesh, Ashiqur R. KhudaBukhsh, Sumeet Kumar

Over the last few years, YouTube Kids has emerged as one of the highly competitive alternatives to television for children's entertainment. Consequently, YouTube Kids' content should receive an additional level of scrutiny to ensure children's safety. While research on detecting offensive or inappropriate content for kids is gaining momentum, little or no current work exists that investigates to what extent AI applications can (accidentally) introduce content that is inappropriate for kids. In this paper, we present a novel (and troubling) finding that well-known automatic speech recognition (ASR) systems may produce text content highly inappropriate for kids while transcribing YouTube Kids' videos. We dub this phenomenon as \emph{inappropriate content hallucination}. Our analyses suggest that such hallucinations are far from occasional, and the ASR systems often produce them with high confidence. We release a first-of-its-kind data set of audios for which the existing state-of-the-art ASR systems hallucinate inappropriate content for kids. In addition, we demonstrate that some of these errors can be fixed using language models.

Ashiqur R. KhudaBukhsh, Rupak Sarkar, Mark S. Kamlet et al.

The growing political polarization of the American electorate over the last several decades has been widely studied and documented. During the administration of President Donald Trump, charges of "fake news" made social and news media not only the means but, to an unprecedented extent, the topic of political communication. Using data from before the November 3rd, 2020 US Presidential election, recent work has demonstrated the viability of using YouTube's social media ecosystem to obtain insights into the extent of US political polarization as well as the relationship between this polarization and the nature of the content and commentary provided by different US news networks. With that work as background, this paper looks at the sharp transformation of the relationship between news consumers and here-to-fore "fringe" news media channels in the 64 days between the US presidential election and the violence that took place at US Capitol on January 6th. This paper makes two distinct types of contributions. The first is to introduce a novel methodology to analyze large social media data to study the dynamics of social political news networks and their viewers. The second is to provide insights into what actually happened regarding US political social media channels and their viewerships during this volatile 64 day period.

Rupak Sarkar, Ashiqur R. KhudaBukhsh

On June 28, 2020, while presenting a chess podcast on Grandmaster Hikaru Nakamura, Antonio Radić's YouTube handle got blocked because it contained "harmful and dangerous" content. YouTube did not give further specific reason, and the channel got reinstated within 24 hours. However, Radić speculated that given the current political situation, a referral to "black against white", albeit in the context of chess, earned him this temporary ban. In this paper, via a substantial corpus of 681,995 comments, on 8,818 YouTube videos hosted by five highly popular chess-focused YouTube channels, we ask the following research question: \emph{how robust are off-the-shelf hate-speech classifiers to out-of-domain adversarial examples?} We release a data set of 1,000 annotated comments where existing hate speech classifiers misclassified benign chess discussions as hate speech. We conclude with an intriguing analogy result on racial bias with our findings pointing out to the broader challenge of color polysemy.

Ashiqur R. KhudaBukhsh, Rupak Sarkar, Mark S. Kamlet et al.

Polarization among US political parties, media and elites is a widely studied topic. Prominent lines of prior research across multiple disciplines have observed and analyzed growing polarization in social media. In this paper, we present a new methodology that offers a fresh perspective on interpreting polarization through the lens of machine translation. With a novel proposition that two sub-communities are speaking in two different \emph{languages}, we demonstrate that modern machine translation methods can provide a simple yet powerful and interpretable framework to understand the differences between two (or more) large-scale social media discussion data sets at the granularity of words. Via a substantial corpus of 86.6 million comments by 6.5 million users on over 200,000 news videos hosted by YouTube channels of four prominent US news networks, we demonstrate that simple word-level and phrase-level translation pairs can reveal deep insights into the current political divide -- what is \emph{black lives matter} to one can be \emph{all lives matter} to the other.

Ashiqur R. KhudaBukhsh, Shriphani Palakodety, Tom M. Mitchell

Bilingual lexicons and phrase tables are critical resources for modern Machine Translation systems. Although recent results show that without any seed lexicon or parallel data, highly accurate bilingual lexicons can be learned using unsupervised methods, such methods rely on the existence of large, clean monolingual corpora. In this work, we utilize a single Skip-gram model trained on a multilingual corpus yielding polyglot word embeddings, and present a novel finding that a surprisingly simple constrained nearest-neighbor sampling technique in this embedding space can retrieve bilingual lexicons, even in harsh social media data sets predominantly written in English and Romanized Hindi and often exhibiting code switching. Our method does not require monolingual corpora, seed lexicons, or any other such resources. Additionally, across three European language pairs, we observe that polyglot word embeddings indeed learn a rich semantic representation of words and substantial bilingual lexicons can be retrieved using our constrained nearest neighbor sampling. We investigate potential reasons and downstream applications in settings spanning both clean texts and noisy social media data sets, and in both resource-rich and under-resourced language pairs.

Ashiqur R. KhudaBukhsh, Shriphani Palakodety, Jaime G. Carbonell

Code mixing (or code switching) is a common phenomenon observed in social-media content generated by a linguistically diverse user-base. Studies show that in the Indian sub-continent, a substantial fraction of social media posts exhibit code switching. While the difficulties posed by code mixed documents to further downstream analyses are well-understood, lending visibility to code mixed documents under certain scenarios may have utility that has been previously overlooked. For instance, a document written in a mixture of multiple languages can be partially accessible to a wider audience; this could be particularly useful if a considerable fraction of the audience lacks fluency in one of the component languages. In this paper, we provide a systematic approach to sample code mixed documents leveraging a polyglot embedding based method that requires minimal supervision. In the context of the 2019 India-Pakistan conflict triggered by the Pulwama terror attack, we demonstrate an untapped potential of harnessing code mixing for human well-being: starting from an existing hostility diffusing \emph{hope speech} classifier solely trained on English documents, code mixed documents are utilized as a bridge to retrieve \emph{hope speech} content written in a low-resource but widely used language - Romanized Hindi. Our proposed pipeline requires minimal supervision and holds promise in substantially reducing web moderation efforts.

Rupak Sarkar, Hirak Sarkar, Sayantan Mahinder et al.

Attribution of natural disasters/collective misfortune is a widely-studied political science problem. However, such studies are typically survey-centric or rely on a handful of experts to weigh in on the matter. In this paper, we explore how can we use social media data and an AI-driven approach to complement traditional surveys and automatically extract attribution factors. We focus on the most-recent Chennai water crisis which started off as a regional issue but rapidly escalated into a discussion topic with global importance following alarming water-crisis statistics. Specifically, we present a novel prediction task of attribution tie detection which identifies the factors held responsible for the crisis (e.g., poor city planning, exploding population etc.). On a challenging data set constructed from YouTube comments (72,098 comments posted by 43,859 users on 623 relevant videos to the crisis), we present a neural classifier to extract attribution ties that achieved a reasonable performance (Accuracy: 81.34\% on attribution detection and 71.19\% on attribution resolution).

Shriphani Palakodety, Ashiqur R. KhudaBukhsh, Jaime G. Carbonell

The Rohingya refugee crisis is one of the biggest humanitarian crises of modern times with more than 600,000 Rohingyas rendered homeless according to the United Nations High Commissioner for Refugees. While it has received sustained press attention globally, no comprehensive research has been performed on social media pertaining to this large evolving crisis. In this work, we construct a substantial corpus of YouTube video comments (263,482 comments from 113,250 users in 5,153 relevant videos) with an aim to analyze the possible role of AI in helping a marginalized community. Using a novel combination of multiple Active Learning strategies and a novel active sampling strategy based on nearest-neighbors in the comment-embedding space, we construct a classifier that can detect comments defending the Rohingyas among larger numbers of disparaging and neutral ones. We advocate that beyond the burgeoning field of hate-speech detection, automatic detection of \emph{help-speech} can lend voice to the voiceless people and make the internet safer for marginalized communities.

Shriphani Palakodety, Ashiqur R. KhudaBukhsh, Jaime G. Carbonell

The recent Pulwama terror attack (February 14, 2019, Pulwama, Kashmir) triggered a chain of escalating events between India and Pakistan adding another episode to their 70-year-old dispute over Kashmir. The present era of ubiquitious social media has never seen nuclear powers closer to war. In this paper, we analyze this evolving international crisis via a substantial corpus constructed using comments on YouTube videos (921,235 English comments posted by 392,460 users out of 2.04 million overall comments by 791,289 users on 2,890 videos). Our main contributions in the paper are three-fold. First, we present an observation that polyglot word-embeddings reveal precise and accurate language clusters, and subsequently construct a document language-identification technique with negligible annotation requirements. We demonstrate the viability and utility across a variety of data sets involving several low-resource languages. Second, we present an analysis on temporal trends of pro-peace and pro-war intent observing that when tensions between the two nations were at their peak, pro-peace intent in the corpus was at its highest point. Finally, in the context of heated discussions in a politically tense situation where two nations are at the brink of a full-fledged war, we argue the importance of automatic identification of user-generated web content that can diffuse hostility and address this prediction task, dubbed \emph{hope-speech detection}.