Christine P. Lee

Xinyu Jessica Wang, Christine P. Lee, Bilge Mutlu

Personalization is crucial for effective learning, yet online learning, designed for widespread availability and open access, lacks personalized guidance. Recent advancements in large language models (LLMs) offer opportunities to bridge this gap. We explore how LLM-driven tools may be designed to support personalized and adaptive learning and examine how they shape user experience and learning outcomes. We iteratively designed \tool{} to support online learning by providing personalized study plans, real-time contextual assistance, and adaptive learning activities. A preliminary study ($n=24$) assessed the effectiveness and usability of \tool{} and informed refinements in our system, which we then evaluated ($n = 16$) against a combination of a state-of-the-art online learning platform and an LLM for learning support. Results indicate that \tool{} advances AI pedagogy by improving both learning outcomes and user experience compared to existing online learning and support tools. This work advances our understanding of the design space of personalized, AI-driven educational tools and their potential impact on user experience.

Christine P. Lee, Min Kyung Lee, Bilge Mutlu

While AI is often introduced into organizations to drive innovation and efficiency, many adoption efforts fail as workers resist and struggle to integrate these systems. These failures point to a deeper issue: workers, the very people expected to collaborate with AI, are often invisible in decisions about how AI is designed and used. Drawing on interviews with professionals who interact with AI systems daily in healthcare, finance, and management, we examine the disconnect between organizational expectations and worker experiences. We identify key barriers, including poor usability and interoperability, misaligned expectations, limited control, and insufficient communication. These challenges highlight a gap between how organizations implement AI and the evolving worker needs, tasks, and workflows that it fails to support. We argue that successful adoption requires recognizing workers as central to AI integration and propose adaptation strategies at the individual, task, and organizational levels to better align AI systems with real-world practices.