Andrew Schwartz

Sayash Kapoor, Peter Kirgis, Andrew Schwartz et al.

Benchmark-based evaluation remains important for tracking frontier AI progress. But it can both overstate and understate deployed capability because it privileges tasks that can be precisely specified, automatically graded, easy to optimize for, and run with low budgets and short time horizons. We advocate for a complementary class of evaluations, which we term open-world evaluations: long-horizon, messy, real-world tasks assessed through small-sample qualitative analysis rather than benchmark-scale automation. In this paper we survey recent open-world evaluations, identify their strengths and limitations, and introduce CRUX (Collaborative Research for Updating AI eXpectations), a project for conducting such evaluations regularly. As a first instance, we task an AI agent with developing and publishing a simple iOS application to the Apple App Store. The agent completed the task with only a single avoidable manual intervention, suggesting that open-world evaluations can provide early warning of capabilities that may soon become widespread. We conclude with recommendations for designing and reporting open-world evals.

Dana Calacci, Varun Nagaraj Rao, Samantha Dalal et al.

Rideshare workers experience unpredictable working conditions due to gig work platforms' reliance on opaque AI and algorithmic systems. In response to these challenges, we found that labor organizers want data to help them advocate for legislation to increase the transparency and accountability of these platforms. To address this need, we collaborated with a Colorado-based rideshare union to develop FairFare, a tool that crowdsources and analyzes workers' data to estimate the take rate -- the percentage of the rider price retained by the rideshare platform. We deployed FairFare with our partner organization that collaborated with us in collecting data on 76,000+ trips from 45 drivers over 18 months. During evaluation interviews, organizers reported that FairFare helped influence the bill language and passage of Colorado Senate Bill 24-75, calling for greater transparency and data disclosure of platform operations, and create a national narrative. Finally, we reflect on complexities of translating quantitative data into policy outcomes, nature of community based audits, and design implications for future transparency tools.

Varun Nagaraj Rao, Samantha Dalal, Andrew Schwartz et al.

What happens when a rideshare driver is suddenly locked out of the platform connecting them to riders, wages, and daily work? Deactivation-the abrupt removal of gig workers' platform access-typically occurs through arbitrary AI and algorithmic decisions with little explanation or recourse. This represents one of the most severe forms of algorithmic control and often devastates workers' financial stability. Recent U.S. state policies now mandate appeals processes and recovering compensation during the period of wrongful deactivation based on past earnings. Yet, labor organizers still lack effective tools to support these complex, error-prone workflows. We designed FareShare, a computational tool automating lost wage estimation for deactivated drivers, through a 6 month partnership with the State of Washington's largest rideshare labor union. Over the following 3 months, our field deployment of FareShare registered 178 account signups. We observed that the tool could reduce lost wage calculation time by over 95%, eliminate manual data entry errors, and enable legal teams to generate arbitration-ready reports more efficiently. Beyond these gains, the deployment also surfaced important socio-technical challenges around trust, consent, and tool adoption in high-stakes labor contexts.