Wil van der Aalst

Paolo Ceravolo, Sylvio Barbon Junior, Ernesto Damiani et al.

Machine learning models are routinely integrated into process mining pipelines to carry out tasks like data transformation, noise reduction, anomaly detection, classification, and prediction. Often, the design of such models is based on some ad-hoc assumptions about the corresponding data distributions, which are not necessarily in accordance with the non-parametric distributions typically observed with process data. Moreover, the learning procedure they follow ignores the constraints concurrency imposes to process data. Data encoding is a key element to smooth the mismatch between these assumptions but its potential is poorly exploited. In this paper, we argue that a deeper insight into the issues raised by training machine learning models with process data is crucial to ground a sound integration of process mining and machine learning. Our analysis of such issues is aimed at laying the foundation for a methodology aimed at correctly aligning machine learning with process mining requirements and stimulating the research to elaborate in this direction.

Miriam Wagner, Hayyan Helal, Rene Roepke et al.

This paper presents an approach of using methods of process mining and rule-based artificial intelligence to analyze and understand study paths of students based on campus management system data and study program models. Process mining techniques are used to characterize successful study paths, as well as to detect and visualize deviations from expected plans. These insights are combined with recommendations and requirements of the corresponding study programs extracted from examination regulations. Here, event calculus and answer set programming are used to provide models of the study programs which support planning and conformance checking while providing feedback on possible study plan violations. In its combination, process mining and rule-based artificial intelligence are used to support study planning and monitoring by deriving rules and recommendations for guiding students to more suitable study paths with higher success rates. Two applications will be implemented, one for students and one for study program designers.

Indira Sen, Dennis Assenmacher, Mattia Samory et al.

NLP models are used in a variety of critical social computing tasks, such as detecting sexist, racist, or otherwise hateful content. Therefore, it is imperative that these models are robust to spurious features. Past work has attempted to tackle such spurious features using training data augmentation, including Counterfactually Augmented Data (CADs). CADs introduce minimal changes to existing training data points and flip their labels; training on them may reduce model dependency on spurious features. However, manually generating CADs can be time-consuming and expensive. Hence in this work, we assess if this task can be automated using generative NLP models. We automatically generate CADs using Polyjuice, ChatGPT, and Flan-T5, and evaluate their usefulness in improving model robustness compared to manually-generated CADs. By testing both model performance on multiple out-of-domain test sets and individual data point efficacy, our results show that while manual CADs are still the most effective, CADs generated by ChatGPT come a close second. One key reason for the lower performance of automated methods is that the changes they introduce are often insufficient to flip the original label.

Ali Norouzifar, Humam Kourani, Marcus Dees et al.

Discovering good process models is essential for different process analysis tasks such as conformance checking and process improvements. Automated process discovery methods often overlook valuable domain knowledge. This knowledge, including insights from domain experts and detailed process documentation, remains largely untapped during process discovery. This paper leverages Large Language Models (LLMs) to integrate such knowledge directly into process discovery. We use rules derived from LLMs to guide model construction, ensuring alignment with both domain knowledge and actual process executions. By integrating LLMs, we create a bridge between process knowledge expressed in natural language and the discovery of robust process models, advancing process discovery methodologies significantly. To showcase the usability of our framework, we conducted a case study with the UWV employee insurance agency, demonstrating its practical benefits and effectiveness.

Ali Norouzifar, Wil van der Aalst

Event logs extracted from information systems offer a rich foundation for understanding and improving business processes. In many real-world applications, it is possible to distinguish between desirable and undesirable process executions, where desirable traces reflect efficient or compliant behavior, and undesirable ones may involve inefficiencies, rule violations, delays, or resource waste. This distinction presents an opportunity to guide process discovery in a more outcome-aware manner. Discovering a single process model without considering outcomes can yield representations poorly suited for conformance checking and performance analysis, as they fail to capture critical behavioral differences. Moreover, prioritizing one behavior over the other may obscure structural distinctions vital for understanding process outcomes. By learning interpretable discriminative rules over control-flow features, we group traces with similar desirability profiles and apply process discovery separately within each group. This results in focused and interpretable models that reveal the drivers of both desirable and undesirable executions. The approach is implemented as a publicly available tool and it is evaluated on multiple real-life event logs, demonstrating its effectiveness in isolating and visualizing critical process patterns.

Alessandro Berti, Wil van der Aalst, David Zang et al.

Process mining provides techniques to improve the performance and compliance of operational processes. Although sometimes the term "workflow mining" is used, the application in the context of Workflow Management (WFM) and Business Process Management (BPM) systems is limited. The main reason is that WFM/BPM systems control the process, leaving less room for flexibility and the corresponding deviations. However, as this paper shows, it is easy to extract event data from systems like Camunda, one of the leading open-source WFM/BPM systems. Moreover, although the respective process engines control the process flow, process mining is still able to provide valuable insights, such as the analysis of the performance of the paths and the mining of the decision rules. This demo paper presents a process mining connector to Camunda that extracts event logs and process models, allowing for the application of existing process mining tools. We also analyzed the added value of different process mining techniques in the context of Camunda. We discuss a subset of process mining techniques that nicely complements the process intelligence capabilities of Camunda. Through this demo paper, we hope to boost the use of process mining among Camunda users.

Christopher Klinkmüller, Ingo Weber, Alexander Ponomarev et al.

Second generation blockchain platforms, like Ethereum, can store arbitrary data and execute user-defined smart contracts. Due to the shared nature of blockchains, understanding the usage of blockchain-based applications and the underlying network is crucial. Although log analysis is a well-established means, data extraction from blockchain platforms can be highly inconvenient and slow, not least due to the absence of logging libraries. To close the gap, we here introduce the Ethereum Logging Framework (ELF) which is highly configurable and available as open source. ELF supports users (i) in generating cost-efficient logging code readily embeddable into smart contracts and (ii) in extracting log analysis data into common formats regardless of whether the code generation has been used during development. We provide an overview of and rationale for the framework's features, outline implementation details, and demonstrate ELF's versatility based on three case studies from the public Ethereum blockchain.

Alessandro Berti, Sebastiaan J. van Zelst, Wil van der Aalst

Process mining, i.e., a sub-field of data science focusing on the analysis of event data generated during the execution of (business) processes, has seen a tremendous change over the past two decades. Starting off in the early 2000's, with limited to no tool support, nowadays, several software tools, i.e., both open-source, e.g., ProM and Apromore, and commercial, e.g., Disco, Celonis, ProcessGold, etc., exist. The commercial process mining tools provide limited support for implementing custom algorithms. Moreover, both commercial and open-source process mining tools are often only accessible through a graphical user interface, which hampers their usage in large-scale experimental settings. Initiatives such as RapidProM provide process mining support in the scientific workflow-based data science suite RapidMiner. However, these offer limited to no support for algorithmic customization. In the light of the aforementioned, in this paper, we present a novel process mining library, i.e. Process Mining for Python (PM4Py) that aims to bridge this gap, providing integration with state-of-the-art data science libraries, e.g., pandas, numpy, scipy and scikit-learn. We provide a global overview of the architecture and functionality of PM4Py, accompanied by some representative examples of its usage.

Ali Norouzifar, Humam Kourani, Marcus Dees et al.

Process discovery aims to derive process models from event logs, providing insights into operational behavior and forming a foundation for conformance checking and process improvement. However, models derived solely from event data may not accurately reflect the real process, as event logs are often incomplete or affected by noise, and domain knowledge, an important complementary resource, is typically disregarded. As a result, the discovered models may lack reliability for downstream tasks. We propose an interactive framework that incorporates domain knowledge, expressed in natural language, into the process discovery pipeline using Large Language Models (LLMs). Our approach leverages LLMs to extract declarative rules from textual descriptions provided by domain experts. These rules are used to guide the IMr discovery algorithm, which recursively constructs process models by combining insights from both the event log and the extracted rules, helping to avoid problematic process structures that contradict domain knowledge. The framework coordinates interactions among the LLM, domain experts, and a set of backend services. We present a fully implemented tool that supports this workflow and conduct an extensive evaluation of multiple LLMs and prompt engineering strategies. Our empirical study includes a case study based on a real-life event log with the involvement of domain experts, who assessed the usability and effectiveness of the framework.

Francesco Vinci, Gyunam Park, Wil van der Aalst et al.

Business Process Simulation (BPS) refers to techniques designed to replicate the dynamic behavior of a business process. Many approaches have been proposed to automatically discover simulation models from historical event logs, reducing the cost and time to manually design them. However, in dynamic business environments, organizations continuously refine their processes to enhance efficiency, reduce costs, and improve customer satisfaction. Existing techniques to process simulation discovery lack adaptability to real-time operational changes. In this paper, we propose a streaming process simulation discovery technique that integrates Incremental Process Discovery with Online Machine Learning methods. This technique prioritizes recent data while preserving historical information, ensuring adaptation to evolving process dynamics. Experiments conducted on four different event logs demonstrate the importance in simulation of giving more weight to recent data while retaining historical knowledge. Our technique not only produces more stable simulations but also exhibits robustness in handling concept drift, as highlighted in one of the use cases.

Ali Norouzifar, Majid Rafiei, Marcus Dees et al.

Extracted event data from information systems often contain a variety of process executions making the data complex and difficult to comprehend. Unlike current research which only identifies the variability over time, we focus on other dimensions that may play a role in the performance of the process. This research addresses the challenge of effectively segmenting cases within operational processes based on continuous features, such as duration of cases, and evaluated risk score of cases, which are often overlooked in traditional process analysis. We present a novel approach employing a sliding window technique combined with the earth mover's distance to detect changes in control flow behavior over continuous dimensions. This approach enables case segmentation, hierarchical merging of similar segments, and pairwise comparison of them, providing a comprehensive perspective on process behavior. We validate our methodology through a real-life case study in collaboration with UWV, the Dutch employee insurance agency, demonstrating its practical applicability. This research contributes to the field by aiding organizations in improving process efficiency, pinpointing abnormal behaviors, and providing valuable inputs for process comparison, and outcome prediction.

Mahnaz Sadat Qafari, Wil van der Aalst

Process mining techniques can help organizations to improve their operational processes. Organizations can benefit from process mining techniques in finding and amending the root causes of performance or compliance problems. Considering the volume of the data and the number of features captured by the information system of today's companies, the task of discovering the set of features that should be considered in root cause analysis can be quite involving. In this paper, we propose a method for finding the set of (aggregated) features with a possible effect on the problem. The root cause analysis task is usually done by applying a machine learning technique to the data gathered from the information system supporting the processes. To prevent mixing up correlation and causation, which may happen because of interpreting the findings of machine learning techniques as causal, we propose a method for discovering the structural equation model of the process that can be used for root cause analysis. We have implemented the proposed method as a plugin in ProM and we have evaluated it using two real and synthetic event logs. These experiments show the validity and effectiveness of the proposed methods.

Wil van der Aalst, Tobias Brockhoff, Anahita Farhang Ghahfarokhi et al.

Operational processes in production, logistics, material handling, maintenance, etc., are supported by cyber-physical systems combining hardware and software components. As a result, the digital and the physical world are closely aligned, and it is possible to track operational processes in detail (e.g., using sensors). The abundance of event data generated by today's operational processes provides opportunities and challenges for process mining techniques supporting process discovery, performance analysis, and conformance checking. Using existing process mining tools, it is already possible to automatically discover process models and uncover performance and compliance problems. In the DFG-funded Cluster of Excellence "Internet of Production" (IoP), process mining is used to create "digital shadows" to improve a wide variety of operational processes. However, operational processes are dynamic, distributed, and complex. Driven by the challenges identified in the IoP cluster, we work on novel techniques for comparative process mining (comparing process variants for different products at different locations at different times), object-centric process mining (to handle processes involving different types of objects that interact), and forward-looking process mining (to explore "What if?" questions). By addressing these challenges, we aim to develop valuable "digital shadows" that can be used to remove operational friction.

Mahnaz Sadat Qafari, Wil van der Aalst

Process mining is widely used to diagnose processes and uncover performance and compliance problems. It is also possible to see relations between different behavioral aspects, e.g., cases that deviate more at the beginning of the process tend to get delayed in the later part of the process. However, correlations do not necessarily reveal causalities. Moreover, standard process mining diagnostics do not indicate how to improve the process. This is the reason we advocate the use of structural equation models and counterfactual reasoning. We use results from causal inference and adapt these to be able to reason over event logs and process interventions. We have implemented the approach as a ProM plug-in and have evaluated it on several data sets.

Alessandro Berti, Wil van der Aalst

Token-based replay used to be the standard way to conduct conformance checking. With the uptake of more advanced techniques (e.g., alignment based), token-based replay got abandoned. However, despite decomposition approaches and heuristics to speed-up computation, the more advanced conformance checking techniques have limited scalability, especially when traces get longer and process models more complex. This paper presents an improved token-based replay approach that is much faster and scalable. Moreover, the approach provides more accurate diagnostics that avoid known problems (e.g., "token flooding") and help to pinpoint compliance problems. The novel token-based replay technique has been implemented in the PM4Py process mining library. We will show that the replay technique outperforms state-of-the-art techniques in terms of speed and/or diagnostics. %Moreover, a revision of an existing precision measure (ETConformance) will be proposed through integration with the token-based replayer.

Mahnaz Sadat Qafari, Wil van der Aalst

Process mining is a multi-purpose tool enabling organizations to improve their processes. One of the primary purposes of process mining is finding the root causes of performance or compliance problems in processes. The usual way of doing so is by gathering data from the process event log and other sources and then applying some data mining and machine learning techniques. However, the results of applying such techniques are not always acceptable. In many situations, this approach is prone to making obvious or unfair diagnoses and applying them may result in conclusions that are unsurprising or even discriminating (e.g., blaming overloaded employees for delays). In this paper, we present a solution to this problem by creating a fair classifier for such situations. The undesired effects are removed at the expense of reduction on the accuracy of the resulting classifier. We have implemented this method as a plug-in in ProM. Using the implemented plug-in on two real event logs, we decreased the discrimination caused by the classifier, while losing a small fraction of its accuracy.

Jan Mendling, Ingo Weber, Wil van der Aalst et al.

Blockchain technology promises a sizable potential for executing inter-organizational business processes without requiring a central party serving as a single point of trust (and failure). This paper analyzes its impact on business process management (BPM). We structure the discussion using two BPM frameworks, namely the six BPM core capabilities and the BPM lifecycle. This paper provides research directions for investigating the application of blockchain technology to BPM.