Daniel Lende

Francis Hahn, Mohd Mamoon, Alexandru G. Bardas et al.

Technology for security operations centers (SOCs) has a storied history of slow adoption due to concerns about trust and reliability. These concerns are amplified with artificial intelligence, particularly large language models (LLMs), which exhibit issues such as hallucinations and inconsistent outputs. To assess whether LLM-based tools can improve SOC efficiency, we embedded two PhD researchers within a multinational company SOC for six months of ethnographic fieldwork. We identified recurring challenges, such as repetitive tasks, fragmented/unclear data, and tooling bottlenecks, and collaborated directly with practitioners to develop LLM companion tools aligned with their operational needs. Iterative refinement reduced workflow disruption and improved interpretability, leading from skepticism to sustained adoption. Ethnographic analysis indicates that this shift was enabled by our sociotechnical co-creation process consistent with Nonaka's SECI model. This framework explains the common challenges in traditional SOC technology adoption, including workflow misalignment, rigidity against evolving threats and internal requirements, and stagnation over time. Our findings show that the co-creation approach can overcome these old barriers and create a new paradigm for creating usable technology for cybersecurity operations.

Massimiliano Albanese, Xinming Ou, Kevin Lybarger et al.

Security Operations Centers (SOCs) face growing challenges in managing cybersecurity threats due to an overwhelming volume of alerts, a shortage of skilled analysts, and poorly integrated tools. Human-AI collaboration offers a promising path to augment the capabilities of SOC analysts while reducing their cognitive overload. To this end, we introduce an AI-driven human-machine co-teaming paradigm that leverages large language models (LLMs) to enhance threat intelligence, alert triage, and incident response workflows. We present a vision in which LLM-based AI agents learn from human analysts the tacit knowledge embedded in SOC operations, enabling the AI agents to improve their performance on SOC tasks through this co-teaming. We invite SOCs to collaborate with us to further develop this process and uncover replicable patterns where human-AI co-teaming yields measurable improvements in SOC productivity.