Ge Gao

Nikita Mehandru, Sweta Agrawal, Yimin Xiao et al.

A major challenge in the practical use of Machine Translation (MT) is that users lack guidance to make informed decisions about when to rely on outputs. Progress in quality estimation research provides techniques to automatically assess MT quality, but these techniques have primarily been evaluated in vitro by comparison against human judgments outside of a specific context of use. This paper evaluates quality estimation feedback in vivo with a human study simulating decision-making in high-stakes medical settings. Using Emergency Department discharge instructions, we study how interventions based on quality estimation versus backtranslation assist physicians in deciding whether to show MT outputs to a patient. We find that quality estimation improves appropriate reliance on MT, but backtranslation helps physicians detect more clinically harmful errors that QE alone often misses.

Yongle Zhang, Dennis Asamoah Owusu, Marine Carpuat et al.

Global teams frequently consist of language-based subgroups who put together complementary information to achieve common goals. Previous research outlines a two-step work communication flow in these teams. There are team meetings using a required common language (i.e., English); in preparation for those meetings, people have subgroup conversations in their native languages. Work communication at team meetings is often less effective than in subgroup conversations. In the current study, we investigate the idea of leveraging machine translation (MT) to facilitate global team meetings. We hypothesize that exchanging subgroup conversation logs before a team meeting offers contextual information that benefits teamwork at the meeting. MT can translate these logs, which enables comprehension at a low cost. To test our hypothesis, we conducted a between-subjects experiment where twenty quartets of participants performed a personnel selection task. Each quartet included two English native speakers (NS) and two non-native speakers (NNS) whose native language was Mandarin. All participants began the task with subgroup conversations in their native languages, then proceeded to team meetings in English. We manipulated the exchange of subgroup conversation logs prior to team meetings: with MT-mediated exchanges versus without. Analysis of participants' subjective experience, task performance, and depth of discussions as reflected through their conversational moves jointly indicates that team meeting quality improved when there were MT-mediated exchanges of subgroup conversation logs as opposed to no exchanges. We conclude with reflections on when and how MT could be applied to enhance global teamwork across a language barrier.

Ge Gao, Jongin Kim, Sejin Paik et al.

Predicting emotions elicited by news headlines can be challenging as the task is largely influenced by the varying nature of people's interpretations and backgrounds. Previous works have explored classifying discrete emotions directly from news headlines. We provide a different approach to tackling this problem by utilizing people's explanations of their emotion, written in free-text, on how they feel after reading a news headline. Using the dataset BU-NEmo+ (Gao et al., 2022), we found that for emotion classification, the free-text explanations have a strong correlation with the dominant emotion elicited by the headlines. The free-text explanations also contain more sentimental context than the news headlines alone and can serve as a better input to emotion classification models. Therefore, in this work we explored generating emotion explanations from headlines by training a sequence-to-sequence transformer model and by using pretrained large language model, ChatGPT (GPT-4). We then used the generated emotion explanations for emotion classification. In addition, we also experimented with training the pretrained T5 model for the intermediate task of explanation generation before fine-tuning it for emotion classification. Using McNemar's significance test, methods that incorporate GPT-generated free-text emotion explanations demonstrated significant improvement (P-value < 0.05) in emotion classification from headlines, compared to methods that only use headlines. This underscores the value of using intermediate free-text explanations for emotion prediction tasks with headlines.

Yuexi Chen, Yimin Xiao, Kazi Tasnim Zinat et al.

Understanding collaborative writing dynamics between native speakers (NS) and non-native speakers (NNS) is critical for enhancing collaboration quality and team inclusivity. In this paper, we partnered with communication researchers to develop visual analytics solutions for comparing NS and NNS behaviors in 162 writing sessions across 27 teams. The primary challenges in analyzing writing behaviors are data complexity and the uncertainties introduced by automated methods. In response, we present \textsc{COALA}, a novel visual analytics tool that improves model interpretability by displaying uncertainties in author clusters, generating behavior summaries using large language models, and visualizing writing-related actions at multiple granularities. We validated the effectiveness of \textsc{COALA} through user studies with domain experts (N=2+2) and researchers with relevant experience (N=8). We present the insights discovered by participants using \textsc{COALA}, suggest features for future AI-assisted collaborative writing tools, and discuss the broader implications for analyzing collaborative processes beyond writing.

Yingli Shen, Wen Lai, Shuo Wang et al.

Continued pretraining and instruction tuning on large-scale multilingual data have proven to be effective in scaling large language models (LLMs) to low-resource languages. However, the unaligned nature of such data limits its ability to effectively capture cross-lingual semantics. In contrast, multi-way parallel data, where identical content is aligned across multiple languages, provides stronger cross-lingual consistency and offers greater potential for improving multilingual performance. In this paper, we introduce a large-scale, high-quality multi-way parallel corpus, TED2025, based on TED Talks. The corpus spans 113 languages, with up to 50 languages aligned in parallel, ensuring extensive multilingual coverage. Using this dataset, we investigate best practices for leveraging multi-way parallel data to enhance LLMs, including strategies for continued pretraining, instruction tuning, and the analysis of key influencing factors. Experiments on six multilingual benchmarks show that models trained on multiway parallel data consistently outperform those trained on unaligned multilingual data.

Marine Carpuat, Omri Asscher, Kalika Bali et al.

Machine Translation (MT) tools are widely used today, often in contexts where professional translators are not present. Despite progress in MT technology, a gap persists between system development and real-world usage, particularly for non-expert users who may struggle to assess translation reliability. This paper advocates for a human-centered approach to MT, emphasizing the alignment of system design with diverse communicative goals and contexts of use. We survey the literature in Translation Studies and Human-Computer Interaction to recontextualize MT evaluation and design to address the diverse real-world scenarios in which MT is used today.