Dazhen Wan

Qi Zhu, Christian Geishauser, Hsien-chin Lin et al. · tsinghua

Task-oriented dialogue (TOD) systems function as digital assistants, guiding users through various tasks such as booking flights or finding restaurants. Existing toolkits for building TOD systems often fall short of in delivering comprehensive arrays of data, models, and experimental environments with a user-friendly experience. We introduce ConvLab-3: a multifaceted dialogue system toolkit crafted to bridge this gap. Our unified data format simplifies the integration of diverse datasets and models, significantly reducing complexity and cost for studying generalization and transfer. Enhanced with robust reinforcement learning (RL) tools, featuring a streamlined training process, in-depth evaluation tools, and a selection of user simulators, ConvLab-3 supports the rapid development and evaluation of robust dialogue policies. Through an extensive study, we demonstrate the efficacy of transfer learning and RL and showcase that ConvLab-3 is not only a powerful tool for seasoned researchers but also an accessible platform for newcomers.

Jinfeng Zhou, Zhuang Chen, Dazhen Wan et al.

In this paper, we present CharacterGLM, a series of models built upon ChatGLM, with model sizes ranging from 6B to 66B parameters. Our CharacterGLM is designed for generating Character-based Dialogues (CharacterDial), which aims to equip a conversational AI system with character customization for satisfying people's inherent social desires and emotional needs. On top of CharacterGLM, we can customize various AI characters or social agents by configuring their attributes (identities, interests, viewpoints, experiences, achievements, social relationships, etc.) and behaviors (linguistic features, emotional expressions, interaction patterns, etc.). Our model outperforms most mainstream close-source large langauge models, including the GPT series, especially in terms of consistency, human-likeness, and engagement according to manual evaluations. We will release our 6B version of CharacterGLM and a subset of training data to facilitate further research development in the direction of character-based dialogue generation.

Zhuang Chen, Dazhen Wan, Zhangkai Zheng et al.

While large language models show promise in mental healthcare, evaluating their therapeutic competence remains challenging due to the unstructured and longitudinal nature of counseling. We argue that current evaluation paradigms suffer from an unanchored defect, leading to two forms of instability: process drift, where unsteered client simulation wanders away from specific counseling goals, and standard drift, where static pointwise scoring lacks the stability for reliable judgment. To address this, we introduce Ps, a unified framework that calibrates the therapeutic competence of LLMs via trajectory-anchored tournaments. We first anchor the interaction trajectory in simulation, where clients precisely control the fluid consultation process to probe multifaceted capabilities. We then anchor the battle trajectory in judgments through an efficient Swiss-system tournament, utilizing dynamic pairwise battles to yield robust Elo ratings. Beyond ranking, we demonstrate that tournament trajectories can be transformed into credible reward signals, enabling on-policy reinforcement learning to enhance LLMs' performance. Extensive experiments validate the effectiveness of PsychePass and its strong consistency with human expert judgments.

Fei Huang, Dazhen Wan, Zhihong Shao et al.

In text generation evaluation, many practical issues, such as inconsistent experimental settings and metric implementations, are often ignored but lead to unfair evaluation and untenable conclusions. We present CoTK, an open-source toolkit aiming to support fast development and fair evaluation of text generation. In model development, CoTK helps handle the cumbersome issues, such as data processing, metric implementation, and reproduction. It standardizes the development steps and reduces human errors which may lead to inconsistent experimental settings. In model evaluation, CoTK provides implementation for many commonly used metrics and benchmark models across different experimental settings. As a unique feature, CoTK can signify when and which metric cannot be fairly compared. We demonstrate that it is convenient to use CoTK for model development and evaluation, particularly across different experimental settings.

Shijing Zhu, Zhuang Chen, Guanqun Bi et al.

Large language models (LLMs) have shown promise in providing scalable mental health support, while evaluating their counseling capability remains crucial to ensure both efficacy and safety. Existing evaluations are limited by the static assessment that focuses on knowledge tests, the single perspective that centers on user experience, and the open-loop framework that lacks actionable feedback. To address these issues, we propose Ψ-Arena, an interactive framework for comprehensive assessment and optimization of LLM-based counselors, featuring three key characteristics: (1) Realistic arena interactions that simulate real-world counseling through multi-stage dialogues with psychologically profiled NPC clients, (2) Tripartite evaluation that integrates assessments from the client, counselor, and supervisor perspectives, and (3) Closed-loop optimization that iteratively improves LLM counselors using diagnostic feedback. Experiments across eight state-of-the-art LLMs show significant performance variations in different real-world scenarios and evaluation perspectives. Moreover, reflection-based optimization results in up to a 141% improvement in counseling performance. We hope PsychoArena provides a foundational resource for advancing reliable and human-aligned LLM applications in mental healthcare.

Jiexi Liu, Ryuichi Takanobu, Jiaxin Wen et al.

Most language understanding models in task-oriented dialog systems are trained on a small amount of annotated training data, and evaluated in a small set from the same distribution. However, these models can lead to system failure or undesirable output when being exposed to natural language perturbation or variation in practice. In this paper, we conduct comprehensive evaluation and analysis with respect to the robustness of natural language understanding models, and introduce three important aspects related to language understanding in real-world dialog systems, namely, language variety, speech characteristics, and noise perturbation. We propose a model-agnostic toolkit LAUG to approximate natural language perturbations for testing the robustness issues in task-oriented dialog. Four data augmentation approaches covering the three aspects are assembled in LAUG, which reveals critical robustness issues in state-of-the-art models. The augmented dataset through LAUG can be used to facilitate future research on the robustness testing of language understanding in task-oriented dialog.

Ting Han, Ximing Liu, Ryuichi Takanobu et al.

Task-oriented dialogue systems have made unprecedented progress with multiple state-of-the-art (SOTA) models underpinned by a number of publicly available MultiWOZ datasets. Dialogue state annotations are error-prone, leading to sub-optimal performance. Various efforts have been put in rectifying the annotation errors presented in the original MultiWOZ dataset. In this paper, we introduce MultiWOZ 2.3, in which we differentiate incorrect annotations in dialogue acts from dialogue states, identifying a lack of co-reference when publishing the updated dataset. To ensure consistency between dialogue acts and dialogue states, we implement co-reference features and unify annotations of dialogue acts and dialogue states. We update the state of the art performance of natural language understanding and dialogue state tracking on MultiWOZ 2.3, where the results show significant improvements than on previous versions of MultiWOZ datasets (2.0-2.2).