Qi He

Minhua Lin, Hui Liu, Xianfeng Tang et al.

Search plays a fundamental role in problem-solving across various domains, with most real-world decision-making problems being solvable through systematic search. Drawing inspiration from recent discussions on search and learning, we systematically explore the complementary relationship between search and Large Language Models (LLMs) from three perspectives. First, we analyze how learning can enhance search efficiency and propose Search via Learning (SeaL), a framework that leverages LLMs for effective and efficient search. Second, we further extend SeaL to SeaL-C to ensure rigorous completeness during search. Our evaluation across three real-world planning tasks demonstrates that SeaL achieves near-perfect accuracy while reducing search spaces by up to 99.1% compared to traditional approaches. Finally, we explore how far LLMs are from real search by investigating whether they can develop search capabilities independently. Our analysis reveals that while current LLMs struggle with efficient search in complex problems, incorporating systematic search strategies significantly enhances their problem-solving capabilities. These findings not only validate the effectiveness of our approach but also highlight the need for improving LLMs' search abilities for real-world applications.

Xuxin Cheng, Ke Zeng, Zhiquan Cao et al.

Enhancing customer experience is essential for business success, particularly as service demands grow in scale and complexity. Generative artificial intelligence and Large Language Models (LLMs) have empowered intelligent interaction systems to deliver efficient, personalized, and 24/7 support. In practice, intelligent interaction systems encounter several challenges: (1) Constructing high-quality data for cold-start training is difficult, hindering self-evolution and raising labor costs. (2) Multi-turn dialogue performance remains suboptimal due to inadequate intent understanding, rule compliance, and solution extraction. (3) Frequent evolution of business rules affects system operability and transferability, constraining low-cost expansion and adaptability. (4) Reliance on a single LLM is insufficient in complex scenarios, where the absence of multi-agent frameworks and effective collaboration undermines process completeness and service quality. (5) The open-domain nature of multi-turn dialogues, lacking unified golden answers, hampers quantitative evaluation and continuous optimization. To address these challenges, we introduce WOWService, an intelligent interaction system tailored for industrial applications. With the integration of LLMs and multi-agent architectures, WOWService enables autonomous task management and collaborative problem-solving. Specifically, WOWService focuses on core modules including data construction, general capability enhancement, business scenario adaptation, multi-agent coordination, and automated evaluation. Currently, WOWService is deployed on the Meituan App, achieving significant gains in key metrics, e.g., User Satisfaction Metric 1 (USM 1) -27.53% and User Satisfaction Metric 2 (USM 2) +25.51%, demonstrating its effectiveness in capturing user needs and advancing personalized service.