Stephen Martini

Zirong Chen, Elizabeth Chason, Noah Mladenovski et al.

Emergency response services are vital for enhancing public safety by safeguarding the environment, property, and human lives. As frontline members of these services, 9-1-1 dispatchers have a direct impact on response times and the overall effectiveness of emergency operations. However, traditional dispatcher training methods, which rely on role-playing by experienced personnel, are labor-intensive, time-consuming, and often neglect the specific needs of underserved communities. To address these challenges, we introduce Sim911, the first training simulation for 9-1-1 dispatchers powered by Large Language Models (LLMs). Sim911 enhances training through three key technical innovations: (1) knowledge construction, which utilizes archived 9-1-1 call data to generate simulations that closely mirror real-world scenarios; (2) context-aware controlled generation, which employs dynamic prompts and vector bases to ensure that LLM behavior aligns with training objectives; and (3) validation with looped correction, which filters out low-quality responses and refines the system performance.

Zirong Chen, Ziyan An, Jennifer Reynolds et al.

Emergency response services are critical to public safety, with 9-1-1 call-takers playing a key role in ensuring timely and effective emergency operations. To ensure call-taking performance consistency, quality assurance is implemented to evaluate and refine call-takers' skillsets. However, traditional human-led evaluations struggle with high call volumes, leading to low coverage and delayed assessments. We introduce LogiDebrief, an AI-driven framework that automates traditional 9-1-1 call debriefing by integrating Signal-Temporal Logic (STL) with Large Language Models (LLMs) for fully-covered rigorous performance evaluation. LogiDebrief formalizes call-taking requirements as logical specifications, enabling systematic assessment of 9-1-1 calls against procedural guidelines. It employs a three-step verification process: (1) contextual understanding to identify responder types, incident classifications, and critical conditions; (2) STL-based runtime checking with LLM integration to ensure compliance; and (3) automated aggregation of results into quality assurance reports. Beyond its technical contributions, LogiDebrief has demonstrated real-world impact. Successfully deployed at Metro Nashville Department of Emergency Communications, it has assisted in debriefing 1,701 real-world calls, saving 311.85 hours of active engagement. Empirical evaluation with real-world data confirms its accuracy, while a case study and extensive user study highlight its effectiveness in enhancing call-taking performance.