CYAug 8, 2024
Artificial Intelligence in Election Campaigns: Perceptions, Penalties, and ImplicationsAndreas Jungherr, Adrian Rauchfleisch, Alexander Wuttke
As political parties around the world experiment with Artificial Intelligence (AI) in election campaigns, concerns about deception and manipulation are rising. This article examines how the public reacts to different uses of AI in elections and the potential consequences for party evaluations and regulatory preferences. Across three preregistered studies with over 7,600 American respondents, we identify three categories of AI use -- campaign operations, voter outreach, and deception. While people generally dislike AI in campaigns, they are especially critical of deceptive uses, which they perceive as norm violations. However, parties engaging in AI-enabled deception face no significant drop in favorability, neither with supporters nor opponents. Instead, deceptive AI use increases public support for stricter AI regulation, including calls for an outright ban on AI development. These findings reveal a misalignment between public disapproval of deceptive AI and the political incentives of parties, underscoring the need for targeted regulatory oversight. Rather than banning AI in elections altogether, regulation should distinguish between harmful and beneficial applications to avoid stifling democratic innovation.
HCSep 16, 2024
AI Conversational Interviewing: Transforming Surveys with LLMs as Adaptive InterviewersAlexander Wuttke, Matthias Aßenmacher, Christopher Klamm et al.
Traditional methods for eliciting people's opinions face a trade-off between depth and scale: structured surveys enable large-scale data collection but limit respondents' ability to voice their opinions in their own words, while conversational interviews provide deeper insights but are resource-intensive. This study explores the potential of replacing human interviewers with large language models (LLMs) to conduct scalable conversational interviews. Our goal is to assess the performance of AI Conversational Interviewing and to identify opportunities for improvement in a controlled environment. We conducted a small-scale, in-depth study with university students who were randomly assigned to a conversational interview by either AI or human interviewers, both employing identical questionnaires on political topics. Various quantitative and qualitative measures assessed interviewer adherence to guidelines, response quality, participant engagement, and overall interview efficacy. The findings indicate the viability of AI Conversational Interviewing in producing quality data comparable to traditional methods, with the added benefit of scalability. We publish our data and materials for re-use and present specific recommendations for effective implementation.
CYMay 2, 2025
Artificial Intelligence in Government: Why People Feel They Lose ControlAlexander Wuttke, Adrian Rauchfleisch, Andreas Jungherr
The use of Artificial Intelligence (AI) in public administration is expanding rapidly, moving from automating routine tasks to deploying generative and agentic systems that autonomously act on goals. While AI promises greater efficiency and responsiveness, its integration into government functions raises concerns about fairness, transparency, and accountability. This article applies principal-agent theory (PAT) to conceptualize AI adoption as a special case of delegation, highlighting three core tensions: assessability (can decisions be understood?), dependency (can the delegation be reversed?), and contestability (can decisions be challenged?). These structural challenges may lead to a "failure-by-success" dynamic, where early functional gains obscure long-term risks to democratic legitimacy. To test this framework, we conducted a pre-registered factorial survey experiment across tax, welfare, and law enforcement domains. Our findings show that although efficiency gains initially bolster trust, they simultaneously reduce citizens' perceived control. When the structural risks come to the foreground, institutional trust and perceived control both drop sharply, suggesting that hidden costs of AI adoption significantly shape public attitudes. The study demonstrates that PAT offers a powerful lens for understanding the institutional and political implications of AI in government, emphasizing the need for policymakers to address delegation risks transparently to maintain public trust.