Georgios Giannakopoulos

Ioanna Tasou, Panagiotis Mpakos, Angelos Vlachos et al.

The computational demands of modern Deep Neural Networks (DNNs) are immense and constantly growing. While training costs usually capture public attention, inference demands are also contributing in significant computational, energy and environmental footprints. Sparsity stands out as a critical mechanism for drastically reducing these resource demands. However, its potential remains largely untapped and is not yet fully incorporated in production AI systems. To bridge this gap, this work provides the necessary knowledge and insights for performance engineers keen to get involved in deep learning inference optimization. In particular, in this work we: a) discuss the various forms of sparsity that can be utilized in DNN inference, b) explain how the original dense computations translate to sparse kernels, c) provide an extensive bibliographic review of the state-of-the-art in the implementation of these kernels for CPUs and GPUs, d) discuss the availability of sparse datasets in support of sparsity-related research and development, e) explore the current software tools and frameworks that provide robust sparsity support, and f) present evaluation results of different implementations of the key SpMM and SDDMM kernels on CPU and GPU platforms. Ultimately, this paper aims to serve as a resource for performance engineers seeking to develop and deploy highly efficient sparse deep learning models in productions.

Khushbu Mehboob Shaikh, Georgios Giannakopoulos

Interactive Voice Response (IVR) systems have undergone significant transformation in recent years, moving from traditional code-based development to more user-friendly approaches leveraging widgets and, most recently, harnessing the power of Artificial Intelligence (AI) for automated IVR flow creation. This paper explores the evolution of IVR building techniques, highlighting the industry's revolution and shaping the future of IVR systems. The authors delve into the historical context, current trends, and future prospects of IVR development, elucidating the impact of AI on simplifying IVR creation processes and enhancing customer experiences.

Khushbu Mehboob Shaikh, Georgios Giannakopoulos

The rapid digitalization of communication systems has elevated Interactive Voice Response (IVR) technologies to become critical interfaces for customer engagement. With Artificial Intelligence (AI) now driving these platforms, ensuring secure, compliant, and ethically designed development practices is more imperative than ever. AI-powered IVRs leverage Natural Language Processing (NLP) and Machine Learning (ML) to personalize interactions, automate service delivery, and optimize user experiences. However, these innovations expose systems to heightened risks, including data privacy breaches, AI decision opacity, and model security vulnerabilities. This paper analyzes the evolution of IVRs from static code-based designs to adaptive AI-driven systems, presenting a cybersecurity-centric perspective. We propose a practical governance framework that embeds agile security principles, compliance with global data legislation, and user-centric ethics. Emphasizing privacy-by-design, adaptive risk modeling, and transparency, the paper argues that ethical AI integration is not a feature but a strategic imperative. Through this multidimensional lens, we highlight how modern IVRs can transition from communication tools to intelligent, secure, and accountable digital frontlines-resilient against emerging threats and aligned with societal expectations.