Chia‐Hsuan Lee

Bo-Ru Lu, Nikita Haduong, Chia-Hsuan Lee et al. · allen-ai, microsoft-research

The capabilities of pretrained language models have opened opportunities to explore new application areas, but applications involving human-human interaction are limited by the fact that most data is protected from public release for privacy reasons. Problem-solving human dialogues in real applications can be much more complex than existing Wizard-of-Oz collections, preventing successful domain transfer. To support information extraction (IE) for a private call center dataset, we introduce a human-in-the-loop dialogue generation framework capable of synthesizing realistic dialogues. In IE experiments with auto insurance call center dialogues, we observe 25\% relative improvement in $F_1$ after augmenting a small set of real human conversations with synthetic data. We release code and our synthetic dataset to illustrate the complexity of real-world call center conversations and encourage development of complex dialogue datasets that are more representative of natural data.

Chia-Hsuan Lee, Hao Cheng, Mari Ostendorf · microsoft-research

Large language models (LLMs) have revolutionized the landscape of Natural Language Processing systems, but are computationally expensive. To reduce the cost without sacrificing performance, previous studies have explored various approaches to harness the potential of Small Language Models (SLMs) as cost-effective alternatives to their larger counterparts. Driven by findings that SLMs and LLMs exhibit complementary strengths in a structured knowledge extraction task, this work presents a novel SLM/LLM routing framework designed to improve computational efficiency and enhance task performance. First, exemplar pools are created to represent the types of contexts where each LM provides a more reliable answer, leveraging a sentence embedding fine-tuned so that context similarity is close to dialogue state similarity. Then, during inference, the k-nearest exemplars to the testing instance are retrieved, and the instance is routed according to majority vote. In dialogue state tracking tasks, the proposed routing framework enhances performance substantially compared to relying solely on LLMs, while reducing the computational costs by over 50%.

Chia-Hsuan Lee, Hao Cheng, Mari Ostendorf

Task-oriented conversational systems often use dialogue state tracking to represent the user's intentions, which involves filling in values of pre-defined slots. Many approaches have been proposed, often using task-specific architectures with special-purpose classifiers. Recently, good results have been obtained using more general architectures based on pretrained language models. Here, we introduce a new variation of the language modeling approach that uses schema-driven prompting to provide task-aware history encoding that is used for both categorical and non-categorical slots. We further improve performance by augmenting the prompting with schema descriptions, a naturally occurring source of in-domain knowledge. Our purely generative system achieves state-of-the-art performance on MultiWOZ 2.2 and achieves competitive performance on two other benchmarks: MultiWOZ 2.1 and M2M. The data and code will be available at https://github.com/chiahsuan156/DST-as-Prompting.

Chia-Hsuan Lee, Oleksandr Polozov, Matthew Richardson

The goal of database question answering is to enable natural language querying of real-life relational databases in diverse application domains. Recently, large-scale datasets such as Spider and WikiSQL facilitated novel modeling techniques for text-to-SQL parsing, improving zero-shot generalization to unseen databases. In this work, we examine the challenges that still prevent these techniques from practical deployment. First, we present KaggleDBQA, a new cross-domain evaluation dataset of real Web databases, with domain-specific data types, original formatting, and unrestricted questions. Second, we re-examine the choice of evaluation tasks for text-to-SQL parsers as applied in real-life settings. Finally, we augment our in-domain evaluation task with database documentation, a naturally occurring source of implicit domain knowledge. We show that KaggleDBQA presents a challenge to state-of-the-art zero-shot parsers but a more realistic evaluation setting and creative use of associated database documentation boosts their accuracy by over 13.2%, doubling their performance.

Chia-Hsuan Lee, Hung-Yi Lee

Deep learning based question answering (QA) on English documents has achieved success because there is a large amount of English training examples. However, for most languages, training examples for high-quality QA models are not available. In this paper, we explore the problem of cross-lingual transfer learning for QA, where a source language task with plentiful annotations is utilized to improve the performance of a QA model on a target language task with limited available annotations. We examine two different approaches. A machine translation (MT) based approach translates the source language into the target language, or vice versa. Although the MT-based approach brings improvement, it assumes the availability of a sentence-level translation system. A GAN-based approach incorporates a language discriminator to learn language-universal feature representations, and consequentially transfer knowledge from the source language. The GAN-based approach rivals the performance of the MT-based approach with fewer linguistic resources. Applying both approaches simultaneously yield the best results. We use two English benchmark datasets, SQuAD and NewsQA, as source language data, and show significant improvements over a number of established baselines on a Chinese QA task. We achieve the new state-of-the-art on the Chinese QA dataset.

Chia-Hsuan Lee, Yun-Nung Chen, Hung-Yi Lee

Spoken question answering (SQA) is challenging due to complex reasoning on top of the spoken documents. The recent studies have also shown the catastrophic impact of automatic speech recognition (ASR) errors on SQA. Therefore, this work proposes to mitigate the ASR errors by aligning the mismatch between ASR hypotheses and their corresponding reference transcriptions. An adversarial model is applied to this domain adaptation task, which forces the model to learn domain-invariant features the QA model can effectively utilize in order to improve the SQA results. The experiments successfully demonstrate the effectiveness of our proposed model, and the results are better than the previous best model by 2% EM score.

Chia-Hsuan Lee, Shang-Ming Wang, Huan-Cheng Chang et al.

Reading comprehension by machine has been widely studied, but machine comprehension of spoken content is still a less investigated problem. In this paper, we release Open-Domain Spoken Question Answering Dataset (ODSQA) with more than three thousand questions. To the best of our knowledge, this is the largest real SQA dataset. On this dataset, we found that ASR errors have catastrophic impact on SQA. To mitigate the effect of ASR errors, subword units are involved, which brings consistent improvements over all the models. We further found that data augmentation on text-based QA training examples can improve SQA.