Quintus Stierstorfer

Kristina Schaaff, Quintus Stierstorfer, Valerie Heckel

In this study, we present a large-scale descriptive analysis of the use of an AI-based learning assistant (Syntea) in higher education. Based on objective log data from 77,543 students enrolled in distance studies, we examine usage patterns across gender, age group, study cluster, degree, and study mode. To date, existing research on educational chatbots has largely relied on comparatively small samples and self-reported survey data, while large-scale evidence on actual usage behavior remains limited. Our findings show that Syntea is already embedded in the study routines of many learners, but that usage differs across demographic and structural contexts. By identifying these patterns, our study provides an empirical basis for the further development of AI-based learning support and contributes a large-scale analysis of educational chatbot usage in higher education.

Moritz Möller, Gargi Nirmal, Dario Fabietti et al.

Generative AI is expected to have a vast, positive impact on education; however, at present, this potential has not yet been demonstrated at scale at university level. In this study, we present first evidence that generative AI can increase the speed of learning substantially in university students. We tested whether using the AI-powered teaching assistant Syntea affected the speed of learning of hundreds of distance learning students across more than 40 courses at the IU International University of Applied Sciences. Our analysis suggests that using Syntea reduced their study time substantially--by about 27\% on average--in the third month after the release of Syntea. Taken together, the magnitude of the effect and the scalability of the approach implicate generative AI as a key lever to significantly improve and accelerate learning by personalisation.