Yexi Jiang

Zhenyu Zhao, Yexi Jiang

Effective feature selection is essential for optimizing contextual multi-armed bandits (CMABs) in large-scale online systems, where suboptimal features can degrade rewards, interpretability, and efficiency. Traditional feature selection often prioritizes outcome correlation, neglecting the crucial role of heterogeneous treatment effects (HTE) across arms in CMAB decision-making. This paper introduces two novel, model-free filter methods, Heterogeneous Incremental Effect (HIE) and Heterogeneous Distribution Divergence (HDD), specifically designed to identify features driving HTE. HIE quantifies a feature's value based on its ability to induce changes in the optimal arm, while HDD measures its impact on reward distribution divergence across arms. These methods are computationally efficient, robust to model mis-specification, and adaptable to various feature types, making them suitable for rapid screening in dynamic environments where retraining complex models is infeasible. We validate HIE and HDD on synthetic data with known ground truth and in a large-scale commercial recommender system, demonstrating their consistent ability to identify influential HTE features and thereby enhance CMAB performance.

Se-eun Yoon, Xiaokai Wei, Yexi Jiang et al.

In this paper, we present a systematic effort to design, evaluate, and implement a realistic conversational recommender system (CRS). The objective of our system is to allow users to input free-form text to request recommendations, and then receive a list of relevant and diverse items. While previous work on synthetic queries augments large language models (LLMs) with 1-3 tools, we argue that a more extensive toolbox is necessary to effectively handle real user requests. As such, we propose a novel approach that equips LLMs with over 10 tools, providing them access to the internal knowledge base and API calls used in production. We evaluate our model on a dataset of real users and show that it generates relevant, novel, and diverse recommendations compared to vanilla LLMs. Furthermore, we conduct ablation studies to demonstrate the effectiveness of using the full range of tools in our toolbox. We share our designs and lessons learned from deploying the system for internal alpha release. Our contribution is the addressing of all four key aspects of a practicable CRS: (1) real user requests, (2) augmenting LLMs with a wide variety of tools, (3) extensive evaluation, and (4) deployment insights.

Chen Wang, Xiaokai Wei, Yexi Jiang et al.

With the vast and dynamic user-generated content on Roblox, creating effective game recommendations requires a deep understanding of game content. Traditional recommendation models struggle with the inconsistent and sparse nature of game text features such as titles and descriptions. Recent advancements in large language models (LLMs) offer opportunities to enhance recommendation systems by analyzing in-game text data. This paper addresses two challenges: generating high-quality, structured text features for games without extensive human annotation, and validating these features to ensure they improve recommendation relevance. We propose an approach that extracts in-game text and uses LLMs to infer attributes such as genre and gameplay objectives from raw player interactions. Additionally, we introduce an LLM-based re-ranking mechanism to assess the effectiveness of the generated text features, enhancing personalization and user satisfaction. Beyond recommendations, our approach supports applications such as user engagement-based integrity detection, already deployed in production. This scalable framework demonstrates the potential of in-game text understanding to improve recommendation quality on Roblox and adapt recommendations to its unique, user-generated ecosystem.

Zheng Hui, Xiaokai Wei, Yexi Jiang et al.

Conversational recommender systems (CRS) have advanced with large language models, showing strong results in domains like movies. These domains typically involve fixed content and passive consumption, where user preferences can be matched by genre or theme. In contrast, games present distinct challenges: fast-evolving catalogs, interaction-driven preferences (e.g., skill level, mechanics, hardware), and increased risk of unsafe responses in open-ended conversation. We propose MATCHA, a multi-agent framework for CRS that assigns specialized agents for intent parsing, tool-augmented retrieval, multi-LLM ranking with reflection, explanation, and risk control which enabling finer personalization, long-tail coverage, and stronger safety. Evaluated on real user request dataset, MATCHA outperforms six baselines across eight metrics, improving Hit@5 by 20%, reducing popularity bias by 24%, and achieving 97.9% adversarial defense. Human and virtual-judge evaluations confirm improved explanation quality and user alignment.