Rachit Pandey

Devesh Pant, Dibyendu Talukder, Deepak Kumar et al.

Initiation, monitoring, and evaluation of development programmes can involve field-based data collection about project activities. This data collection through digital devices may not always be feasible though, for reasons such as unaffordability of smartphones and tablets by field-based cadre, or shortfalls in their training and capacity building. Paper-based data collection has been argued to be more appropriate in several contexts, with automated digitization of the paper forms through OCR (Optical Character Recognition) and OMR (Optical Mark Recognition) techniques. We contribute with providing a large dataset of handwritten digits, and deep learning based models and methods built using this data, that are effective in real-world environments. We demonstrate the deployment of these tools in the context of a maternal and child health and nutrition awareness project, which uses IVR (Interactive Voice Response) systems to provide awareness information to rural women SHG (Self Help Group) members in north India. Paper forms were used to collect phone numbers of the SHG members at scale, which were digitized using the OCR tools developed by us, and used to push almost 4 million phone calls. The data, model, and code have been released in the open-source domain.

Aman Khullar, Paramita Panjal, Rachit Pandey et al.

Voice-based discussion forums where users can record audio messages which are then published for other users to listen and comment, are often moderated to ensure that the published audios are of good quality, relevant, and adhere to editorial guidelines of the forum. There is room for the introduction of AI-based tools in the moderation process, such as to identify and filter out blank or noisy audios, use speech recognition to transcribe the voice messages in text, and use natural language processing techniques to extract relevant metadata from the audio transcripts. We design such tools and deploy them within a social enterprise working in India that runs several voice-based discussion forums. We present our findings in terms of the time and cost-savings made through the introduction of these tools, and describe the feedback of the moderators towards the acceptability of AI-based automation in their workflow. Our work forms a case-study in the use of AI for automation of several routine tasks, and can be especially relevant for other researchers and practitioners involved with the use of voice-based technologies in developing regions of the world.