Shengyang Wu

Shengyang Wu, Yi Gao

As one of the most extensive social networking services, Twitter has more than 300 million active users as of 2022. Among its many functions, Twitter is now one of the go-to platforms for consumers to share their opinions about products or experiences, including flight services provided by commercial airlines. This study aims to measure customer satisfaction by analyzing sentiments of Tweets that mention airlines using a machine learning approach. Relevant Tweets are retrieved from Twitter's API and processed through tokenization and vectorization. After that, these processed vectors are passed into a pre-trained machine learning classifier to predict the sentiments. In addition to sentiment analysis, we also perform lexical analysis on the collected Tweets to model keywords' frequencies, which provide meaningful contexts to facilitate the interpretation of sentiments. We then apply time series methods such as Bollinger Bands to detect abnormalities in sentiment data. Using historical records from January to July 2022, our approach is proven to be capable of capturing sudden and significant changes in passengers' sentiment. This study has the potential to be developed into an application that can help airlines, along with several other customer-facing businesses, efficiently detect abrupt changes in customers' sentiments and take adequate measures to counteract them.

Tzu-Lin Kuo, Tzu-Wei Chiu, Tzung-Sheng Lin et al.

Generative Retrieval (GR) is an emerging paradigm in information retrieval that leverages generative models to directly map queries to relevant document identifiers (DocIDs) without the need for traditional query processing or document reranking. This survey provides a comprehensive overview of GR, highlighting key developments, indexing and retrieval strategies, and challenges. We discuss various document identifier strategies, including numerical and string-based identifiers, and explore different document representation methods. Our primary contribution lies in outlining future research directions that could profoundly impact the field: improving the quality of query generation, exploring learnable document identifiers, enhancing scalability, and integrating GR with multi-task learning frameworks. By examining state-of-the-art GR techniques and their applications, this survey aims to provide a foundational understanding of GR and inspire further innovations in this transformative approach to information retrieval. We also make the complementary materials such as paper collection publicly available at https://github.com/MiuLab/GenIR-Survey/