Henning Schäfer

Ahmad Idrissi-Yaghir, Henning Schäfer, Nadja Bauer et al.

Understanding customer feedback is becoming a necessity for companies to identify problems and improve their products and services. Text classification and sentiment analysis can play a major role in analyzing this data by using a variety of machine and deep learning approaches. In this work, different transformer-based models are utilized to explore how efficient these models are when working with a German customer feedback dataset. In addition, these pre-trained models are further analyzed to determine if adapting them to a specific domain using unlabeled data can yield better results than off-the-shelf pre-trained models. To evaluate the models, two downstream tasks from the GermEval 2017 are considered. The experimental results show that transformer-based models can reach significant improvements compared to a fastText baseline and outperform the published scores and previous models. For the subtask Relevance Classification, the best models achieve a micro-averaged $F1$-Score of 96.1 % on the first test set and 95.9 % on the second one, and a score of 85.1 % and 85.3 % for the subtask Polarity Classification.

Hendrik Damm, Tabea M. G. Pakull, Bahadır Eryılmaz et al.

This study aims to leverage state of the art language models to automate generating the "Brief Hospital Course" and "Discharge Instructions" sections of Discharge Summaries from the MIMIC-IV dataset, reducing clinicians' administrative workload. We investigate how automation can improve documentation accuracy, alleviate clinician burnout, and enhance operational efficacy in healthcare facilities. This research was conducted within our participation in the Shared Task Discharge Me! at BioNLP @ ACL 2024. Various strategies were employed, including few-shot learning, instruction tuning, and Dynamic Expert Selection (DES), to develop models capable of generating the required text sections. Notably, utilizing an additional clinical domain-specific dataset demonstrated substantial potential to enhance clinical language processing. The DES method, which optimizes the selection of text outputs from multiple predictions, proved to be especially effective. It achieved the highest overall score of 0.332 in the competition, surpassing single-model outputs. This finding suggests that advanced deep learning methods in combination with DES can effectively automate parts of electronic health record documentation. These advancements could enhance patient care by freeing clinician time for patient interactions. The integration of text selection strategies represents a promising avenue for further research.