Wesley Hanwen Deng

Wesley Hanwen Deng, Manish Nagireddy, Michelle Seng Ah Lee et al. · cmu

Recent years have seen the development of many open-source ML fairness toolkits aimed at helping ML practitioners assess and address unfairness in their systems. However, there has been little research investigating how ML practitioners actually use these toolkits in practice. In this paper, we conducted the first in-depth empirical exploration of how industry practitioners (try to) work with existing fairness toolkits. In particular, we conducted think-aloud interviews to understand how participants learn about and use fairness toolkits, and explored the generality of our findings through an anonymous online survey. We identified several opportunities for fairness toolkits to better address practitioner needs and scaffold them in using toolkits effectively and responsibly. Based on these findings, we highlight implications for the design of future open-source fairness toolkits that can support practitioners in better contextualizing, communicating, and collaborating around ML fairness efforts.

Wesley Hanwen Deng, Bill Boyuan Guo, Alicia DeVrio et al. · cmu

Recent years have seen growing interest among both researchers and practitioners in user-engaged approaches to algorithm auditing, which directly engage users in detecting problematic behaviors in algorithmic systems. However, we know little about industry practitioners' current practices and challenges around user-engaged auditing, nor what opportunities exist for them to better leverage such approaches in practice. To investigate, we conducted a series of interviews and iterative co-design activities with practitioners who employ user-engaged auditing approaches in their work. Our findings reveal several challenges practitioners face in appropriately recruiting and incentivizing user auditors, scaffolding user audits, and deriving actionable insights from user-engaged audit reports. Furthermore, practitioners shared organizational obstacles to user-engaged auditing, surfacing a complex relationship between practitioners and user auditors. Based on these findings, we discuss opportunities for future HCI research to help realize the potential (and the mitigate risks) of user-engaged auditing in industry practice.

Wesley Hanwen Deng, Nur Yildirim, Monica Chang et al. · cmu

An emerging body of research indicates that ineffective cross-functional collaboration -- the interdisciplinary work done by industry practitioners across roles -- represents a major barrier to addressing issues of fairness in AI design and development. In this research, we sought to better understand practitioners' current practices and tactics to enact cross-functional collaboration for AI fairness, in order to identify opportunities to support more effective collaboration. We conducted a series of interviews and design workshops with 23 industry practitioners spanning various roles from 17 companies. We found that practitioners engaged in bridging work to overcome frictions in understanding, contextualization, and evaluation around AI fairness across roles. In addition, in organizational contexts with a lack of resources and incentives for fairness work, practitioners often piggybacked on existing requirements (e.g., for privacy assessments) and AI development norms (e.g., the use of quantitative evaluation metrics), although they worry that these tactics may be fundamentally compromised. Finally, we draw attention to the invisible labor that practitioners take on as part of this bridging and piggybacking work to enact interdisciplinary collaboration for fairness. We close by discussing opportunities for both FAccT researchers and AI practitioners to better support cross-functional collaboration for fairness in the design and development of AI systems.

Wesley Hanwen Deng, Nikita Mehandru, Samantha Robertson et al. · cmu

Machine Translation (MT) has the potential to help people overcome language barriers and is widely used in high-stakes scenarios, such as in hospitals. However, in order to use MT reliably and safely, users need to understand when to trust MT outputs and how to assess the quality of often imperfect translation results. In this paper, we discuss research directions to support users to calibrate trust in MT systems. We share findings from an empirical study in which we conducted semi-structured interviews with 20 clinicians to understand how they communicate with patients across language barriers, and if and how they use MT systems. Based on our findings, we advocate for empirical research on how MT systems are used in practice as an important first step to addressing the challenges in building appropriate trust between users and MT tools.

Wesley Hanwen Deng, Mingxi Yan, Sunnie S. Y. Kim et al.

Recent developments in AI safety research have called for red-teaming methods that effectively surface potential risks posed by generative AI models, with growing emphasis on how red-teamers' backgrounds and perspectives shape their strategies and the risks they uncover. While automated red-teaming approaches promise to complement human red-teaming through larger-scale exploration, existing automated approaches do not account for human identities and rarely incorporate human inputs. In this work, we explore persona-driven red-teaming to advance both automated red-teaming and human-AI collaboration. We first develop PersonaTeaming Workflow, which incorporates personas into the adversarial prompt generation process to explore a wider spectrum of adversarial strategies. Compared to RainbowPlus, a state-of-the-art automated red-teaming method, PersonaTeaming Workflow achieves higher attack success rates while maintaining prompt diversity. However, since automated personas only approximate real human perspectives, we further instantiate PersonaTeaming Workflow as PersonaTeaming Playground, a user-facing interface that enables red-teamers to author their own personas and collaborate with AI to mutate and refine prompts. In a user study with 11 industry practitioners, we found that PersonaTeaming Playground enabled diverse red-teaming strategies and outputs that practitioners perceived as useful, and that AI-generated suggestions in the PersonaTeaming Playground encouraged out-of-the-box thinking even when practitioners did not follow them strictly. Together, our work advances both automated and human-in-the-loop approaches to red-teaming, while shedding light on interaction patterns and design insights for supporting human-AI collaboration in generative AI red-teaming.

Eunkyu Park, Wesley Hanwen Deng, Cheyon Jin et al.

Vision-Language Models (VLMs) continue to struggle to make morally salient judgments in multimodal and socially ambiguous contexts. Prior works typically rely on binary or pairwise supervision, which often fail to capture the continuous and pluralistic nature of human moral reasoning. We present MM-SCALE (Multimodal Moral Scale), a large-scale dataset for aligning VLMs with human moral preferences through 5-point scalar ratings and explicit modality grounding. Each image-scenario pair is annotated with moral acceptability scores and grounded reasoning labels by humans using an interface we tailored for data collection, enabling listwise preference optimization over ranked scenario sets. By moving from discrete to scalar supervision, our framework provides richer alignment signals and finer calibration of multimodal moral reasoning. Experiments show that VLMs fine-tuned on MM-SCALE achieve higher ranking fidelity and more stable safety calibration than those trained with binary signals.

Eunkyu Park, Wesley Hanwen Deng, Vasudha Varadarajan et al.

Explanations are often promoted as tools for transparency, but they can also foster confirmation bias; users may assume reasoning is correct whenever outputs appear acceptable. We study this double-edged role of Chain-of-Thought (CoT) explanations in multimodal moral scenarios by systematically perturbing reasoning chains and manipulating delivery tones. Specifically, we analyze reasoning errors in vision language models (VLMs) and how they impact user trust and the ability to detect errors. Our findings reveal two key effects: (1) users often equate trust with outcome agreement, sustaining reliance even when reasoning is flawed, and (2) the confident tone suppresses error detection while maintaining reliance, showing that delivery styles can override correctness. These results highlight how CoT explanations can simultaneously clarify and mislead, underscoring the need for NLP systems to provide explanations that encourage scrutiny and critical thinking rather than blind trust. All code will be released publicly.

Daniel Chechelnitsky, Sireesh Gururaja, Seyi Olojo et al.

Rapid development of Large Language Models (LLMs) and similar automated approaches for translation tasks is increasingly affecting the landscape of translation technologies. As concerns about the outsourcing of translator work to these automated translation tools grow, it becomes increasingly crucial to gather insights from the translation community directly. To this end, we conduct an interview study with 19 professional translators working across 11 languages and 11 domains to understand their perspectives, experiences, and concerns with using translation technologies in their work. We find that translators are cautious when incorporating new tools into their workflow, with several expressing concerns machine translation (MT) and LLMs are infringing on the necessary human aspects and verification steps of translation, worried that these tools have potential for harmful downstream effects due to compromising the human aspect of translation work. These findings demonstrate the need to develop translation technologies that directly serve translators' needs rather than replacing human translation. This can be done by focusing more on the assistive, rather than the automating aspects of these tools.

Hong Shen, Wesley Hanwen Deng, Aditi Chattopadhyay et al.

Recently, there have been increasing calls for computer science curricula to complement existing technical training with topics related to Fairness, Accountability, Transparency, and Ethics. In this paper, we present Value Card, an educational toolkit to inform students and practitioners of the social impacts of different machine learning models via deliberation. This paper presents an early use of our approach in a college-level computer science course. Through an in-class activity, we report empirical data for the initial effectiveness of our approach. Our results suggest that the use of the Value Cards toolkit can improve students' understanding of both the technical definitions and trade-offs of performance metrics and apply them in real-world contexts, help them recognize the significance of considering diverse social values in the development of deployment of algorithmic systems, and enable them to communicate, negotiate and synthesize the perspectives of diverse stakeholders. Our study also demonstrates a number of caveats we need to consider when using the different variants of the Value Cards toolkit. Finally, we discuss the challenges as well as future applications of our approach.