Aman Gupta

Aman Gupta, Anirudh Ravichandran, Ziji Zhang et al.

Task-oriented dialogue systems are essential for applications ranging from customer service to personal assistants and are widely used across various industries. However, developing effective multi-domain systems remains a significant challenge due to the complexity of handling diverse user intents, entity types, and domain-specific knowledge across several domains. In this work, we propose DARD (Domain Assigned Response Delegation), a multi-agent conversational system capable of successfully handling multi-domain dialogs. DARD leverages domain-specific agents, orchestrated by a central dialog manager agent. Our extensive experiments compare and utilize various agent modeling approaches, combining the strengths of smaller fine-tuned models (Flan-T5-large & Mistral-7B) with their larger counterparts, Large Language Models (LLMs) (Claude Sonnet 3.0). We provide insights into the strengths and limitations of each approach, highlighting the benefits of our multi-agent framework in terms of flexibility and composability. We evaluate DARD using the well-established MultiWOZ benchmark, achieving state-of-the-art performance by improving the dialogue inform rate by 6.6% and the success rate by 4.1% over the best-performing existing approaches. Additionally, we discuss various annotator discrepancies and issues within the MultiWOZ dataset and its evaluation system.

Yingying Zhuang, Aman Gupta, Anurag Beniwal

Multilingual information retrieval has emerged as powerful tools for expanding knowledge sharing across languages. On the other hand, resources on high quality knowledge base are often scarce and in limited languages, therefore an effective embedding model to transform sentences from different languages into a feature vector space same as the knowledge base language becomes the key ingredient for cross language knowledge sharing, especially to transfer knowledge available in high-resource languages to low-resource ones. In this paper we propose a novel strategy to fine-tune multilingual embedding models with weighted sampling for contrastive learning, enabling multilingual information retrieval with a monolingual knowledge base. We demonstrate that the weighted sampling strategy produces performance gains compared to standard ones by up to 31.03\% in MRR and up to 33.98\% in Recall@3. Additionally, our proposed methodology is language agnostic and applicable for both multilingual and code switching use cases.

Aman Gupta, Denny O'Shea, Fazl Barez

Large language models (LLMs) are increasingly used for tasks where outputs shape human decisions, so it is critical to test whether their responses reflect consistent human values. Existing benchmarks mostly track refusals or predefined safety violations, but these only check rule compliance and do not reveal whether a model upholds a coherent value system when facing controversial real-world issues. We introduce the Value ALignment Benchmark (VAL-Bench), which evaluates whether models maintain a stable value stance across paired prompts that frame opposing sides of public debates. VAL-Bench consists of 115K such pairs from Wikipedia's controversial sections. A well-aligned model should express similar underlying views regardless of framing, which we measure using an LLM-as-judge to score agreement or divergence between paired responses. Applied across leading open- and closed-source models, the benchmark reveals large variation in alignment and highlights trade-offs between safety strategies (e.g., refusals) and more expressive value systems. By providing a scalable, reproducible benchmark, VAL-Bench enables systematic comparison of how reliably LLMs embody human values.

Aman Gupta, Yingying Zhuang, Zhou Yu et al.

Despite advances in the multilingual capabilities of Large Language Models (LLMs), their performance varies substantially across different languages and tasks. In multilingual retrieval-augmented generation (RAG)-based systems, knowledge bases (KB) are often shared from high-resource languages (such as English) to low-resource ones, resulting in retrieved information from the KB being in a different language than the rest of the context. In such scenarios, two common practices are pre-translation to create a mono-lingual prompt and cross-lingual prompting for direct inference. However, the impact of these choices remains unclear. In this paper, we systematically evaluate the impact of different prompt translation strategies for classification tasks with RAG-enhanced LLMs in multilingual systems. Experimental results show that an optimized prompting strategy can significantly improve knowledge sharing across languages, therefore improve the performance on the downstream classification task. The findings advocate for a broader utilization of multilingual resource sharing and cross-lingual prompt optimization for non-English languages, especially the low-resource ones.