Maria Rodriguez Read

Rabindra Lamsal, Maria Rodriguez Read, Shanika Karunasekera

Social media platforms play an essential role in crisis communication, but analyzing crisis-related social media texts is challenging due to their informal nature. Transformer-based pre-trained models like BERT and RoBERTa have shown success in various NLP tasks, but they are not tailored for crisis-related texts. Furthermore, general-purpose sentence encoders are used to generate sentence embeddings, regardless of the textual complexities in crisis-related texts. Advances in applications like text classification, semantic search, and clustering contribute to the effective processing of crisis-related texts, which is essential for emergency responders to gain a comprehensive view of a crisis event, whether historical or real-time. To address these gaps in crisis informatics literature, this study introduces CrisisTransformers, an ensemble of pre-trained language models and sentence encoders trained on an extensive corpus of over 15 billion word tokens from tweets associated with more than 30 crisis events, including disease outbreaks, natural disasters, conflicts, and other critical incidents. We evaluate existing models and CrisisTransformers on 18 crisis-specific public datasets. Our pre-trained models outperform strong baselines across all datasets in classification tasks, and our best-performing sentence encoder improves the state-of-the-art by 17.43% in sentence encoding tasks. Additionally, we investigate the impact of model initialization on convergence and evaluate the significance of domain-specific models in generating semantically meaningful sentence embeddings. The models are publicly available at: https://huggingface.co/crisistransformers

Ming Chen, Muhammed Tawfiqul Islam, Maria Rodriguez Read et al.

Microservice-based cloud applications face changing workloads, evolving request paths, variable network conditions, interference, and failures. These dynamics couple autoscaling, placement, routing, isolation, and remediation. The survey examines dynamics-aware adaptive management for microservices. Its taxonomy covers control locus, modeled dynamics, adaptation strategy, and evaluation evidence; objectives and telemetry are cross-cutting. A synthesis of 84 system entries and 13 evaluation artifacts shows that production dynamics are often partially modeled. Reported gains also depend on evaluation fidelity. Key future directions include cross-layer coordination, telemetry-to-control abstractions, safe learning-based control, and reproducible dynamic evaluation.

Rabindra Lamsal, Aaron Harwood, Maria Rodriguez Read

As of writing this paper, COVID-19 (Coronavirus disease 2019) has spread to more than 220 countries and territories. Following the outbreak, the pandemic's seriousness has made people more active on social media, especially on the microblogging platforms such as Twitter and Weibo. The pandemic-specific discourse has remained on-trend on these platforms for months now. Previous studies have confirmed the contributions of such socially generated conversations towards situational awareness of crisis events. The early forecasts of cases are essential to authorities to estimate the requirements of resources needed to cope with the outgrowths of the virus. Therefore, this study attempts to incorporate the public discourse in the design of forecasting models particularly targeted for the steep-hill region of an ongoing wave. We propose a sentiment-involved topic-based latent variables search methodology for designing forecasting models from publicly available Twitter conversations. As a use case, we implement the proposed methodology on Australian COVID-19 daily cases and Twitter conversations generated within the country. Experimental results: (i) show the presence of latent social media variables that Granger-cause the daily COVID-19 confirmed cases, and (ii) confirm that those variables offer additional prediction capability to forecasting models. Further, the results show that the inclusion of social media variables introduces 48.83--51.38% improvements on RMSE over the baseline models. We also release the large-scale COVID-19 specific geotagged global tweets dataset, MegaGeoCOV, to the public anticipating that the geotagged data of this scale would aid in understanding the conversational dynamics of the pandemic through other spatial and temporal contexts.

Rabindra Lamsal, Aaron Harwood, Maria Rodriguez Read

The rise of social media platforms provides an unbounded, infinitely rich source of aggregate knowledge of the world around us, both historic and real-time, from a human perspective. The greatest challenge we face is how to process and understand this raw and unstructured data, go beyond individual observations and see the "big picture"--the domain of Situation Awareness. We provide an extensive survey of Artificial Intelligence research, focusing on microblog social media data with applications to Situation Awareness, that gives the seminal work and state-of-the-art approaches across six thematic areas: Crime, Disasters, Finance, Physical Environment, Politics, and Health and Population. We provide a novel, unified methodological perspective, identify key results and challenges, and present ongoing research directions.

Rabindra Lamsal, Aaron Harwood, Maria Rodriguez Read

Public conversations on Twitter comprise many pertinent topics including disasters, protests, politics, propaganda, sports, climate change, epidemics/pandemic outbreaks, etc., that can have both regional and global aspects. Spatial discourse analysis rely on geographical data. However, today less than 1% of tweets are geotagged; in both cases--point location or bounding place information. A major issue with tweets is that Twitter users can be at location A and exchange conversations specific to location B, which we call the Location A/B problem. The problem is considered solved if location entities can be classified as either origin locations (Location As) or non-origin locations (Location Bs). In this work, we propose a simple yet effective framework--the True Origin Model--to address the problem that uses machine-level natural language understanding to identify tweets that conceivably contain their origin location information. The model achieves promising accuracy at country (80%), state (67%), city (58%), county (56%) and district (64%) levels with support from a Location Extraction Model as basic as the CoNLL-2003-based RoBERTa. We employ a tweet contexualizer (locBERT) which is one of the core components of the proposed model, to investigate multiple tweets' distributions for understanding Twitter users' tweeting behavior in terms of mentioning origin and non-origin locations. We also highlight a major concern with the currently regarded gold standard test set (ground truth) methodology, introduce a new data set, and identify further research avenues for advancing the area.

Rabindra Lamsal, Maria Rodriguez Read, Shanika Karunasekera

Tasks such as semantic search and clustering on crisis-related social media texts enhance our comprehension of crisis discourse, aiding decision-making and targeted interventions. Pre-trained language models have advanced performance in crisis informatics, but their contextual embeddings lack semantic meaningfulness. Although the CrisisTransformers family includes a sentence encoder to address the semanticity issue, it remains monolingual, processing only English texts. Furthermore, employing separate models for different languages leads to embeddings in distinct vector spaces, introducing challenges when comparing semantic similarities between multi-lingual texts. Therefore, we propose multi-lingual sentence encoders (CT-XLMR-SE and CT-mBERT-SE) that embed crisis-related social media texts for over 50 languages, such that texts with similar meanings are in close proximity within the same vector space, irrespective of language diversity. Results in sentence encoding and sentence matching tasks are promising, suggesting these models could serve as robust baselines when embedding multi-lingual crisis-related social media texts. The models are publicly available at: https://huggingface.co/crisistransformers.

Rabindra Lamsal, Maria Rodriguez Read, Shanika Karunasekera

Transformer-based language models have revolutionized the field of natural language processing (NLP). However, using these models often involves navigating multiple frameworks and tools, as well as writing repetitive boilerplate code. This complexity can discourage non-programmers and beginners, and even slow down prototyping for experienced developers. To address these challenges, we introduce Langformers, an open-source Python library designed to streamline NLP pipelines through a unified, factory-based interface for large language model (LLM) and masked language model (MLM) tasks. Langformers integrates conversational AI, MLM pretraining, text classification, sentence embedding/reranking, data labelling, semantic search, and knowledge distillation into a cohesive API, supporting popular platforms such as Hugging Face and Ollama. Key innovations include: (1) task-specific factories that abstract training, inference, and deployment complexities; (2) built-in memory and streaming for conversational agents; and (3) lightweight, modular design that prioritizes ease of use. Documentation: https://langformers.com

Rabindra Lamsal, Maria Rodriguez Read, Shanika Karunasekera et al.

During times of crisis, social media platforms play a crucial role in facilitating communication and coordinating resources. In the midst of chaos and uncertainty, communities often rely on these platforms to share urgent pleas for help, extend support, and organize relief efforts. However, the overwhelming volume of conversations during such periods can escalate to unprecedented levels, necessitating the automated identification and matching of requests and offers to streamline relief operations. Additionally, there is a notable absence of studies conducted in multi-lingual settings, despite the fact that any geographical area can have a diverse linguistic population. Therefore, we propose CReMa (Crisis Response Matcher), a systematic approach that integrates textual, temporal, and spatial features to address the challenges of effectively identifying and matching requests and offers on social media platforms during emergencies. Our approach utilizes a crisis-specific pre-trained model and a multi-lingual embedding space. We emulate human decision-making to compute temporal and spatial features and non-linearly weigh the textual features. The results from our experiments are promising, outperforming strong baselines. Additionally, we introduce a novel multi-lingual dataset simulating help-seeking and offering assistance on social media in 16 languages and conduct comprehensive cross-lingual experiments. Furthermore, we analyze a million-scale geotagged global dataset to understand patterns in seeking help and offering assistance on social media. Overall, these contributions advance the field of crisis informatics and provide benchmarks for future research in the area.

Rabindra Lamsal, Maria Rodriguez Read, Shanika Karunasekera et al.

During crises, social media serves as a crucial coordination tool, but the vast influx of posts--from "actionable" requests and offers to generic content like emotional support, behavioural guidance, or outdated information--complicates effective classification. Although generative LLMs (Large Language Models) can address this issue with few-shot classification, their high computational demands limit real-time crisis response. While fine-tuning encoder-only models (e.g., BERT) is a popular choice, these models still exhibit higher inference times in resource-constrained environments. Moreover, although distilled variants (e.g., DistilBERT) exist, they are not tailored for the crisis domain. To address these challenges, we make two key contributions. First, we present CrisisHelpOffer, a novel dataset of 101k tweets collaboratively labelled by generative LLMs and validated by humans, specifically designed to distinguish actionable content from noise. Second, we introduce the first crisis-specific mini models optimized for deployment in resource-constrained settings. Across 13 crisis classification tasks, our mini models surpass BERT (also outperform or match the performance of RoBERTa, MPNet, and BERTweet), offering higher accuracy with significantly smaller sizes and faster speeds. The Medium model is 47% smaller with 3.8% higher accuracy at 3.5x speed, the Small model is 68% smaller with a 1.8% accuracy gain at 7.7x speed, and the Tiny model, 83% smaller, matches BERT's accuracy at 18.6x speed. All models outperform existing distilled variants, setting new benchmarks. Finally, as a case study, we analyze social media posts from a global crisis to explore help-seeking and assistance-offering behaviours in selected developing and developed countries.