Yoshee Jain

Agam Goyal, Charlotte Lambert, Yoshee Jain et al.

A major task for moderators of online spaces is norm-setting, essentially creating shared norms for user behavior in their communities. Platform design principles emphasize the importance of highlighting norm-adhering examples and explicitly stating community norms. However, norms and values vary between communities and go beyond content-level attributes, making it challenging for platforms and researchers to provide automated ways to identify desirable behavior to be highlighted. Current automated approaches to detect desirability are limited to measures of prosocial behavior, but we do not know whether these measures fully capture the spectrum of what communities value. In this paper, we use upvotes, which express community approval, as a proxy for desirability and examine 16,000 highly-upvoted comments across 80 popular sub-communities on Reddit. Using a large language model, we extract values from these comments across two years (2016 and 2022) and compile 64 and 72 $\textit{macro}$, $\textit{meso}$, and $\textit{micro}$ values for 2016 and 2022 respectively, based on their frequency across communities. Furthermore, we find that existing computational models for measuring prosociality were inadequate to capture on average $82\%$ of the values we extracted. Finally, we show that our approach can not only extract most of the qualitatively-identified values from prior taxonomies, but also uncover new values that are actually encouraged in practice. Our findings highlight the need for nuanced models of desirability that go beyond preexisting prosocial measures. This work has implications for improving moderator understanding of their community values and provides a framework that can supplement qualitative approaches with larger-scale content analyses.

Yoshee Jain, John Hollander, Amber He et al.

Reading comprehension is a key for individual success, yet the assessment of question difficulty remains challenging due to the extensive human annotation and large-scale testing required by traditional methods such as linguistic analysis and Item Response Theory (IRT). While these robust approaches provide valuable insights, their scalability is limited. There is potential for Large Language Models (LLMs) to automate question difficulty estimation; however, this area remains underexplored. Our study investigates the effectiveness of LLMs, specifically OpenAI's GPT-4o and o1, in estimating the difficulty of reading comprehension questions using the Study Aid and Reading Assessment (SARA) dataset. We evaluated both the accuracy of the models in answering comprehension questions and their ability to classify difficulty levels as defined by IRT. The results indicate that, while the models yield difficulty estimates that align meaningfully with derived IRT parameters, there are notable differences in their sensitivity to extreme item characteristics. These findings suggest that LLMs can serve as the scalable method for automated difficulty assessment, particularly in dynamic interactions between learners and Adaptive Instructional Systems (AIS), bridging the gap between traditional psychometric techniques and modern AIS for reading comprehension and paving the way for more adaptive and personalized educational assessments.

Koustuv Saha, Yoshee Jain, Munmun De Choudhury

The ubiquity and widespread use of digital and online technologies have transformed mental health support, with online mental health communities (OMHCs) providing safe spaces for peer support. More recently, generative AI and large language models (LLMs) have introduced new possibilities for scalable, around-the-clock mental health assistance that could potentially augment and supplement the capabilities of OMHCs. Although genAI shows promise in delivering immediate and personalized responses, their effectiveness in replicating the nuanced, experience-based support of human peers remains an open question. In this study, we harnessed 24,114 posts and 138,758 online community (OC) responses from 55 OMHCs on Reddit. We prompted several state-of-the-art LLMs (GPT-4-Turbo, Llama-3, and Mistral-7B) with these posts, and compared their (AI) responses to human-written (OC) responses based on a variety of linguistic measures across psycholinguistics and lexico-semantics. Our findings revealed that AI responses are more verbose, readable, and analytically structured, but lack linguistic diversity and personal narratives inherent in human-human interactions. Through a qualitative examination, we found validation as well as complementary insights into the nature of AI responses, such as its neutrality of stance and the absence of seeking back-and-forth clarifications. We discuss the ethical and practical implications of integrating generative AI into OMHCs, advocating for frameworks that balance AI's scalability and timeliness with the irreplaceable authenticity, social interactiveness, and expertise of human connections that form the ethos of online support communities.