Alex Mei

Alex Mei, Anisha Kabir, Sharon Levy et al.

An increasingly prevalent problem for intelligent technologies is text safety, as uncontrolled systems may generate recommendations to their users that lead to injury or life-threatening consequences. However, the degree of explicitness of a generated statement that can cause physical harm varies. In this paper, we distinguish types of text that can lead to physical harm and establish one particularly underexplored category: covertly unsafe text. Then, we further break down this category with respect to the system's information and discuss solutions to mitigate the generation of text in each of these subcategories. Ultimately, our work defines the problem of covertly unsafe language that causes physical harm and argues that this subtle yet dangerous issue needs to be prioritized by stakeholders and regulators. We highlight mitigation strategies to inspire future researchers to tackle this challenging problem and help improve safety within smart systems.

Alex Mei, Sharon Levy, William Yang Wang

Users' physical safety is an increasing concern as the market for intelligent systems continues to grow, where unconstrained systems may recommend users dangerous actions that can lead to serious injury. Covertly unsafe text is an area of particular interest, as such text may arise from everyday scenarios and are challenging to detect as harmful. We propose FARM, a novel framework leveraging external knowledge for trustworthy rationale generation in the context of safety. In particular, FARM foveates on missing knowledge to qualify the information required to reason in specific scenarios and retrieves this information with attribution to trustworthy sources. This knowledge is used to both classify the safety of the original text and generate human-interpretable rationales, shedding light on the risk of systems to specific user groups and helping both stakeholders manage the risks of their systems and policymakers to provide concrete safeguards for consumer safety. Our experiments show that FARM obtains state-of-the-art results on the SafeText dataset, showing absolute improvement in safety classification accuracy by 5.9%.