Yuanting Liu

Leon Reicherts, Zelun Tony Zhang, Elisabeth von Oswald et al.

How can we design AI tools that effectively support human decision-making by complementing and enhancing users' reasoning processes? Common recommendation-centric approaches face challenges such as inappropriate reliance or a lack of integration with users' decision-making processes. Here, we explore an alternative interaction model in which the AI outputs build upon users' own decision-making rationales. We compare this approach, which we call ExtendAI, with a recommendation-based AI. Participants in our mixed-methods user study interacted with both AIs as part of an investment decision-making task. We found that the AIs had different impacts, with ExtendAI integrating better into the decision-making process and people's own thinking and leading to slightly better outcomes. RecommendAI was able to provide more novel insights while requiring less cognitive effort. We discuss the implications of these and other findings along with three tensions of AI-assisted decision-making which our study revealed.

Zelun Tony Zhang, Sebastian S. Feger, Lucas Dullenkopf et al.

AI is anticipated to enhance human decision-making in high-stakes domains like aviation, but adoption is often hindered by challenges such as inappropriate reliance and poor alignment with users' decision-making. Recent research suggests that a core underlying issue is the recommendation-centric design of many AI systems, i.e., they give end-to-end recommendations and ignore the rest of the decision-making process. Alternative support paradigms are rare, and it remains unclear how the few that do exist compare to recommendation-centric support. In this work, we aimed to empirically compare recommendation-centric support to an alternative paradigm, continuous support, in the context of diversions in aviation. We conducted a mixed-methods study with 32 professional pilots in a realistic setting. To ensure the quality of our study scenarios, we conducted a focus group with four additional pilots prior to the study. We found that continuous support can support pilots' decision-making in a forward direction, allowing them to think more beyond the limits of the system and make faster decisions when combined with recommendations, though the forward support can be disrupted. Participants' statements further suggest a shift in design goal away from providing recommendations, to supporting quick information gathering. Our results show ways to design more helpful and effective AI decision support that goes beyond end-to-end recommendations.

Muhammad Umer Anwaar, Zhiwei Han, Shyam Arumugaswamy et al.

In graph neural networks (GNNs), message passing iteratively aggregates nodes' information from their direct neighbors while neglecting the sequential nature of multi-hop node connections. Such sequential node connections e.g., metapaths, capture critical insights for downstream tasks. Concretely, in recommender systems (RSs), disregarding these insights leads to inadequate distillation of collaborative signals. In this paper, we employ collaborative subgraphs (CSGs) and metapaths to form metapath-aware subgraphs, which explicitly capture sequential semantics in graph structures. We propose meta\textbf{P}ath and \textbf{E}ntity-\textbf{A}ware \textbf{G}raph \textbf{N}eural \textbf{N}etwork (PEAGNN), which trains multilayer GNNs to perform metapath-aware information aggregation on such subgraphs. This aggregated information from different metapaths is then fused using attention mechanism. Finally, PEAGNN gives us the representations for node and subgraph, which can be used to train MLP for predicting score for target user-item pairs. To leverage the local structure of CSGs, we present entity-awareness that acts as a contrastive regularizer on node embedding. Moreover, PEAGNN can be combined with prominent layers such as GAT, GCN and GraphSage. Our empirical evaluation shows that our proposed technique outperforms competitive baselines on several datasets for recommendation tasks. Further analysis demonstrates that PEAGNN also learns meaningful metapath combinations from a given set of metapaths.

Zhiwei Han, Thomas Weber, Stefan Matthes et al.

Machine learning and many of its applications are considered hard to approach due to their complexity and lack of transparency. One mission of human-centric machine learning is to improve algorithm transparency and user satisfaction while ensuring an acceptable task accuracy. In this work, we present an interactive image restoration framework, which exploits both image prior and human painting knowledge in an iterative manner such that they can boost on each other. Additionally, in this system users can repeatedly get feedback of their interactions from the restoration progress. This informs the users about their impact on the restoration results, which leads to better sense of control, which can lead to greater trust and approachability. The positive results of both objective and subjective evaluation indicate that, our interactive approach positively contributes to the approachability of restoration algorithms in terms of algorithm performance and user experience.