Karan Singla

Karan Singla, Daniel Pressel, Ryan Price et al. · amazon-science

In this paper, we propose a novel architecture for multi-modal speech and text input. We combine pretrained speech and text encoders using multi-headed cross-modal attention and jointly fine-tune on the target problem. The resultant architecture can be used for continuous token-level classification or utterance-level prediction acting on simultaneous text and speech. The resultant encoder efficiently captures both acoustic-prosodic and lexical information. We compare the benefits of multi-headed attention-based fusion for multi-modal utterance-level classification against a simple concatenation of pre-pooled, modality-specific representations. Our model architecture is compact, resource efficient, and can be trained on a single consumer GPU card.

Karan Singla, Yeon-Jun Kim, Srinivas Bangalore

In human-computer conversations, extracting entities such as names, street addresses and email addresses from speech is a challenging task. In this paper, we study the impact of fine-tuning pre-trained speech encoders on extracting spoken entities in human-readable form directly from speech without the need for text transcription. We illustrate that such a direct approach optimizes the encoder to transcribe only the entity relevant portions of speech ignoring the superfluous portions such as carrier phrases, or spell name entities. In the context of dialog from an enterprise virtual agent, we demonstrate that the 1-step approach outperforms the typical 2-step approach which first generates lexical transcriptions followed by text-based entity extraction for identifying spoken entities.

Lakshmipathi Balaji, Karan Singla

Humans have the ability to utilize visual cues, such as lip movements and visual scenes, to enhance auditory perception, particularly in noisy environments. However, current Automatic Speech Recognition (ASR) or Audio-Visual Speech Recognition (AVSR) models often struggle in noisy scenarios. To solve this task, we propose a model that improves transcription by correlating noise sources to visual cues. Unlike works that rely on lip motion and require the speaker's visibility, we exploit broader visual information from the environment. This allows our model to naturally filter speech from noise and improve transcription, much like humans do in noisy scenarios. Our method re-purposes pretrained speech and visual encoders, linking them with multi-headed attention. This approach enables the transcription of speech and the prediction of noise labels in video inputs. We introduce a scalable pipeline to develop audio-visual datasets, where visual cues correlate to noise in the audio. We show significant improvements over existing audio-only models in noisy scenarios. Results also highlight that visual cues play a vital role in improved transcription accuracy.

Karan Singla, Shahab Jalalvand, Yeon-Jun Kim et al.

Person name capture from human speech is a difficult task in human-machine conversations. In this paper, we propose a novel approach to capture the person names from the caller utterances in response to the prompt "say and spell your first/last name". Inspired from work on spell correction, disfluency removal and text normalization, we propose a lightweight Seq-2-Seq system which generates a name spell from a varying user input. Our proposed method outperforms the strong baseline which is based on LM-driven rule-based approach.

Zhuohao Chen, Nikolaos Flemotomos, Karan Singla et al.

Text-based computational approaches for assessing the quality of psychotherapy are being developed to support quality assurance and clinical training. However, due to the long durations of typical conversation based therapy sessions, and due to limited annotated modeling resources, computational methods largely rely on frequency-based lexical features or dialogue acts to assess the overall session level characteristics. In this work, we propose a hierarchical framework to automatically evaluate the quality of transcribed Cognitive Behavioral Therapy (CBT) interactions. Given the richly dynamic nature of the spoken dialog within a talk therapy session, to evaluate the overall session level quality, we propose to consider modeling it as a function of local variations across the interaction. To implement that empirically, we divide each psychotherapy session into conversation segments and initialize the segment-level qualities with the session-level scores. First, we produce segment embeddings by fine-tuning a BERT-based model, and predict segment-level (local) quality scores. These embeddings are used as the lower-level input to a Bidirectional LSTM-based neural network to predict the session-level (global) quality estimates. In particular, we model the global quality as a linear function of the local quality scores, which allows us to update the segment-level quality estimates based on the session-level quality prediction. These newly estimated segment-level scores benefit the BERT fine-tuning process, which in turn results in better segment embeddings. We evaluate the proposed framework on automatically derived transcriptions from real-world CBT clinical recordings to predict session-level behavior codes. The results indicate that our approach leads to improved evaluation accuracy for most codes when used for both regression and classification tasks.

Nikolaos Flemotomos, Victor R. Martinez, Zhuohao Chen et al.

With the growing prevalence of psychological interventions, it is vital to have measures which rate the effectiveness of psychological care to assist in training, supervision, and quality assurance of services. Traditionally, quality assessment is addressed by human raters who evaluate recorded sessions along specific dimensions, often codified through constructs relevant to the approach and domain. This is however a cost-prohibitive and time-consuming method that leads to poor feasibility and limited use in real-world settings. To facilitate this process, we have developed an automated competency rating tool able to process the raw recorded audio of a session, analyzing who spoke when, what they said, and how the health professional used language to provide therapy. Focusing on a use case of a specific type of psychotherapy called Motivational Interviewing, our system gives comprehensive feedback to the therapist, including information about the dynamics of the session (e.g., therapist's vs. client's talking time), low-level psychological language descriptors (e.g., type of questions asked), as well as other high-level behavioral constructs (e.g., the extent to which the therapist understands the clients' perspective). We describe our platform and its performance using a dataset of more than 5,000 recordings drawn from its deployment in a real-world clinical setting used to assist training of new therapists. Widespread use of automated psychotherapy rating tools may augment experts' capabilities by providing an avenue for more effective training and skill improvement, eventually leading to more positive clinical outcomes.

Victor R Martinez, Krishna Somandepalli, Karan Singla et al.

Violent content in the media can influence viewers' perception of the society. For example, frequent depictions of certain demographics as victims or perpetrators of violence can shape stereotyped attitudes. We propose that computational methods can aid in the large-scale analysis of violence in movies. The method we develop characterizes aspects of violent content solely from the language used in the scripts. Thus, our method is applicable to a movie in the earlier stages of content creation even before it is produced. This is complementary to previous works which rely on audio or video post production. In this work, we identify stereotypes in character roles (i.e., victim, perpetrator and narrator) based on the demographics of the actor casted for that role. Our results highlight two significant differences in the frequency of portrayals as well as the demographics of the interaction between victims and perpetrators : (1) female characters appear more often as victims, and (2) perpetrators are more likely to be White if the victim is Black or Latino. To date, we are the first to show that language used in movie scripts is a strong indicator of violent content, and that there are systematic portrayals of certain demographics as victims and perpetrators in a large dataset. This offers novel computational tools to assist in creating awareness of representations in storytelling

Victor R Martinez, Anil Ramakrishna, Ming-Chang Chiu et al.

During the course of a Humanitarian Assistance-Disaster Relief (HADR) crisis, that can happen anywhere in the world, real-time information is often posted online by the people in need of help which, in turn, can be used by different stakeholders involved with management of the crisis. Automated processing of such posts can considerably improve the effectiveness of such efforts; for example, understanding the aggregated emotion from affected populations in specific areas may help inform decision-makers on how to best allocate resources for an effective disaster response. However, these efforts may be severely limited by the availability of resources for the local language. The ongoing DARPA project Low Resource Languages for Emergent Incidents (LORELEI) aims to further language processing technologies for low resource languages in the context of such a humanitarian crisis. In this work, we describe our submission for the 2019 Sentiment, Emotion and Cognitive state (SEC) pilot task of the LORELEI project. We describe a collection of sentiment analysis systems included in our submission along with the features extracted. Our fielded systems obtained the best results in both English and Spanish language evaluations of the SEC pilot task.