Javier Sanz-Cruzado

Youngbin Lee, Yejin Kim, Javier Sanz-Cruzado et al.

Recommender systems can be helpful for individuals to make well-informed decisions in complex financial markets. While many studies have focused on predicting stock prices, even advanced models fall short of accurately forecasting them. Additionally, previous studies indicate that individual investors often disregard established investment theories, favoring their personal preferences instead. This presents a challenge for stock recommendation systems, which must not only provide strong investment performance but also respect these individual preferences. To create effective stock recommender systems, three critical elements must be incorporated: 1) individual preferences, 2) portfolio diversification, and 3) the temporal dynamics of the first two. In response, we propose a new model, Portfolio Temporal Graph Network Recommender PfoTGNRec, which can handle time-varying collaborative signals and incorporates diversification-enhancing sampling. On real-world individual trading data, our approach demonstrates superior performance compared to state-of-the-art baselines, including cutting-edge dynamic embedding models and existing stock recommendation models. Indeed, we show that PfoTGNRec is an effective solution that can balance customer preferences with the need to suggest portfolios with high Return-on-Investment. The source code and data are available at https://github.com/youngandbin/PfoTGNRec.

Takehiro Takayanagi, Kiyoshi Izumi, Javier Sanz-Cruzado et al.

Large language model-based agents are becoming increasingly popular as a low-cost mechanism to provide personalized, conversational advice, and have demonstrated impressive capabilities in relatively simple scenarios, such as movie recommendations. But how do these agents perform in complex high-stakes domains, where domain expertise is essential and mistakes carry substantial risk? This paper investigates the effectiveness of LLM-advisors in the finance domain, focusing on three distinct challenges: (1) eliciting user preferences when users themselves may be unsure of their needs, (2) providing personalized guidance for diverse investment preferences, and (3) leveraging advisor personality to build relationships and foster trust. Via a lab-based user study with 64 participants, we show that LLM-advisors often match human advisor performance when eliciting preferences, although they can struggle to resolve conflicting user needs. When providing personalized advice, the LLM was able to positively influence user behavior, but demonstrated clear failure modes. Our results show that accurate preference elicitation is key, otherwise, the LLM-advisor has little impact, or can even direct the investor toward unsuitable assets. More worryingly, users appear insensitive to the quality of advice being given, or worse these can have an inverse relationship. Indeed, users reported a preference for and increased satisfaction as well as emotional trust with LLMs adopting an extroverted persona, even though those agents provided worse advice.