Ke Li

Hongjie Cai, Nan Song, Zengzhi Wang et al.

Aspect-based sentiment analysis is a long-standing research interest in the field of opinion mining, and in recent years, researchers have gradually shifted their focus from simple ABSA subtasks to end-to-end multi-element ABSA tasks. However, the datasets currently used in the research are limited to individual elements of specific tasks, usually focusing on in-domain settings, ignoring implicit aspects and opinions, and with a small data scale. To address these issues, we propose a large-scale Multi-Element Multi-Domain dataset (MEMD) that covers the four elements across five domains, including nearly 20,000 review sentences and 30,000 quadruples annotated with explicit and implicit aspects and opinions for ABSA research. Meanwhile, we evaluate generative and non-generative baselines on multiple ABSA subtasks under the open domain setting, and the results show that open domain ABSA as well as mining implicit aspects and opinions remain ongoing challenges to be addressed. The datasets are publicly released at \url{https://github.com/NUSTM/MEMD-ABSA}.

Yanran Li, Ke Li, Hongke Ning et al.

Existing emotion-aware conversational models usually focus on controlling the response contents to align with a specific emotion class, whereas empathy is the ability to understand and concern the feelings and experience of others. Hence, it is critical to learn the causes that evoke the users' emotion for empathetic responding, a.k.a. emotion causes. To gather emotion causes in online environments, we leverage counseling strategies and develop an empathetic chatbot to utilize the causal emotion information. On a real-world online dataset, we verify the effectiveness of the proposed approach by comparing our chatbot with several SOTA methods using automatic metrics, expert-based human judgements as well as user-based online evaluation.