48.6HCMay 21
Sustainable Care: Designing Technologies That Support Children's Long-Term Engagement with Social IssuesJaeWon Kim, Aayushi Dangol, Rotem Landesman et al.
Children today encounter social issues -- climate change, conflict, inequality -- through digital technologies, and the design of that encounter shapes whether young people move toward lasting civic engagement or toward anxiety and withdrawal. Much of the content children see is optimized for attention through fear and urgency, with few pathways toward meaningful action -- contributing to rising distress and disengagement among young people who care deeply but feel powerless to act. This full-day workshop introduces ``sustainable care'' as a design lens, asking how technology might support children's sustained engagement with social causes without contributing to empathic distress or burnout. We invite researchers and practitioners across child-computer interaction, games, education, and youth mental health to map this landscape together and develop a research agenda for the CCI community.
HCOct 6, 2023
From Text to Self: Users' Perceptions of Potential of AI on Interpersonal Communication and SelfYue Fu, Sami Foell, Xuhai Xu et al.
In the rapidly evolving landscape of AI-mediated communication (AIMC), tools powered by Large Language Models (LLMs) are becoming integral to interpersonal communication. Employing a mixed-methods approach, we conducted a one-week diary and interview study to explore users' perceptions of these tools' ability to: 1) support interpersonal communication in the short-term, and 2) lead to potential long-term effects. Our findings indicate that participants view AIMC support favorably, citing benefits such as increased communication confidence, and finding precise language to express their thoughts, navigating linguistic and cultural barriers. However, the study also uncovers current limitations of AIMC tools, including verbosity, unnatural responses, and excessive emotional intensity. These shortcomings are further exacerbated by user concerns about inauthenticity and potential overreliance on the technology. Furthermore, we identified four key communication spaces delineated by communication stakes (high or low) and relationship dynamics (formal or informal) that differentially predict users' attitudes toward AIMC tools. Specifically, participants found the tool is more suitable for communicating in formal relationships than informal ones and more beneficial in high-stakes than low-stakes communication.
HCFeb 10
Self-Regulated Reading with AI Support: An Eight-Week Study with StudentsYue Fu, Joel Wester, Niels Van Berkel et al.
College students increasingly use AI chatbots to support academic reading, yet we lack granular understanding of how these interactions shape their reading experience and cognitive engagement. We conducted an eight-week longitudinal study with 15 undergraduates who used AI to support assigned readings in a course. We collected 838 prompts across 239 reading sessions and developed a coding schema categorizing prompts into four cognitive themes: Decoding, Comprehension, Reasoning, and Metacognition. Comprehension prompts dominated (59.6%), with Reasoning (29.8%), Metacognition (8.5%), and Decoding (2.1%) less frequent. Most sessions (72%) contained exactly three prompts, the required minimum of the reading assignment. Within sessions, students showed natural cognitive progression from comprehension toward reasoning, but this progression was truncated. Across eight weeks, students' engagement patterns remained stable, with substantial individual differences persisting throughout. Qualitative analysis revealed an intention-behavior gap: students recognized that effective prompting required effort but rarely applied this knowledge, with efficiency emerging as the primary driver. Students also strategically triaged their engagement based on interest and academic pressures, exhibiting a novel pattern of reading through AI rather than with it: using AI-generated summaries as primary material to filter which sections merited deeper attention. We discuss design implications for AI reading systems that scaffold sustained cognitive engagement.
CYAug 4, 2024
Representation Bias of Adolescents in AI: A Bilingual, Bicultural StudyRobert Wolfe, Aayushi Dangol, Bill Howe et al.
Popular and news media often portray teenagers with sensationalism, as both a risk to society and at risk from society. As AI begins to absorb some of the epistemic functions of traditional media, we study how teenagers in two countries speaking two languages: 1) are depicted by AI, and 2) how they would prefer to be depicted. Specifically, we study the biases about teenagers learned by static word embeddings (SWEs) and generative language models (GLMs), comparing these with the perspectives of adolescents living in the U.S. and Nepal. We find English-language SWEs associate teenagers with societal problems, and more than 50% of the 1,000 words most associated with teenagers in the pretrained GloVe SWE reflect such problems. Given prompts about teenagers, 30% of outputs from GPT2-XL and 29% from LLaMA-2-7B GLMs discuss societal problems, most commonly violence, but also drug use, mental illness, and sexual taboo. Nepali models, while not free of such associations, are less dominated by social problems. Data from workshops with N=13 U.S. adolescents and N=18 Nepalese adolescents show that AI presentations are disconnected from teenage life, which revolves around activities like school and friendship. Participant ratings of how well 20 trait words describe teens are decorrelated from SWE associations, with Pearson's r=.02, n.s. in English FastText and r=.06, n.s. in GloVe; and r=.06, n.s. in Nepali FastText and r=-.23, n.s. in GloVe. U.S. participants suggested AI could fairly present teens by highlighting diversity, while Nepalese participants centered positivity. Participants were optimistic that, if it learned from adolescents, rather than media sources, AI could help mitigate stereotypes. Our work offers an understanding of the ways SWEs and GLMs misrepresent a developmentally vulnerable group and provides a template for less sensationalized characterization.
CVAug 4, 2024
Dataset Scale and Societal Consistency Mediate Facial Impression Bias in Vision-Language AIRobert Wolfe, Aayushi Dangol, Alexis Hiniker et al.
Multimodal AI models capable of associating images and text hold promise for numerous domains, ranging from automated image captioning to accessibility applications for blind and low-vision users. However, uncertainty about bias has in some cases limited their adoption and availability. In the present work, we study 43 CLIP vision-language models to determine whether they learn human-like facial impression biases, and we find evidence that such biases are reflected across three distinct CLIP model families. We show for the first time that the the degree to which a bias is shared across a society predicts the degree to which it is reflected in a CLIP model. Human-like impressions of visually unobservable attributes, like trustworthiness and sexuality, emerge only in models trained on the largest dataset, indicating that a better fit to uncurated cultural data results in the reproduction of increasingly subtle social biases. Moreover, we use a hierarchical clustering approach to show that dataset size predicts the extent to which the underlying structure of facial impression bias resembles that of facial impression bias in humans. Finally, we show that Stable Diffusion models employing CLIP as a text encoder learn facial impression biases, and that these biases intersect with racial biases in Stable Diffusion XL-Turbo. While pretrained CLIP models may prove useful for scientific studies of bias, they will also require significant dataset curation when intended for use as general-purpose models in a zero-shot setting.
CLAug 4, 2024
ML-EAT: A Multilevel Embedding Association Test for Interpretable and Transparent Social ScienceRobert Wolfe, Alexis Hiniker, Bill Howe
This research introduces the Multilevel Embedding Association Test (ML-EAT), a method designed for interpretable and transparent measurement of intrinsic bias in language technologies. The ML-EAT addresses issues of ambiguity and difficulty in interpreting the traditional EAT measurement by quantifying bias at three levels of increasing granularity: the differential association between two target concepts with two attribute concepts; the individual effect size of each target concept with two attribute concepts; and the association between each individual target concept and each individual attribute concept. Using the ML-EAT, this research defines a taxonomy of EAT patterns describing the nine possible outcomes of an embedding association test, each of which is associated with a unique EAT-Map, a novel four-quadrant visualization for interpreting the ML-EAT. Empirical analysis of static and diachronic word embeddings, GPT-2 language models, and a CLIP language-and-image model shows that EAT patterns add otherwise unobservable information about the component biases that make up an EAT; reveal the effects of prompting in zero-shot models; and can also identify situations when cosine similarity is an ineffective metric, rendering an EAT unreliable. Our work contributes a method for rendering bias more observable and interpretable, improving the transparency of computational investigations into human minds and societies.
40.9HCMay 8
Metaphors as Scaffolds: Spatial, Embodied, Fantastical, and Relational Framings for Youth Usable Privacy DesignJaeWon Kim, Alexis Hiniker
Mainstream usable privacy design frames privacy as administrative work -- settings, toggles, consent checkboxes -- abstracted from the relational, contextual, and embodied registers in which youth reason about disclosure. Drawing on a cross-project reading of three prior studies with youth aged 13--24, we examine how the metaphors that scaffold a privacy interaction shape the reasoning young users bring to it. \textit{Spatial} metaphors reduce cognitive load by recruiting intuitions about navigating physical space. \textit{Embodied} metaphors furnish a shared moral vocabulary that makes implicit norms about public and private space negotiable among users. \textit{Fantastical} metaphors recast privacy management as discoverable play, raising engagement with the granular controls that nuanced self-presentation requires. \textit{Relational} metaphors, by contrast, can lead youth past their own stated boundaries when felt intimacy masks institutional data flow, a risk already visible in AI companion products. Metaphor selection, we argue, is best understood as a first-order ethical design decision for youth privacy.
38.0HCMay 7
Social Understanding, Placeness, and Identity Alignment: A Design Framework for Friendship-Supportive Youth Social MediaJaeWon Kim, Alexis Hiniker
We present a design framework for friendship-supportive youth social media, derived from a synthesis of five empirical studies with 331 youth participants (ages 13--25) using interviews, co-design, surveys, diary studies, and a field deployment. Iterative analysis of 209 design-relevant data points identified three pillars: \textit{Sense of Social Understanding} (interaction norms, interaction cues and scaffolding, social accountability and governance), \textit{Sense of Place} (third place and community, boundaries and personal spaces, shared presence), and \textit{Sense of Identity Alignment} (identity currency, identity plurality, relational identity signals). The framework maps nine design spaces through which platforms can support the conditions under which youth friendships form, deepen, and are maintained. It offers a shared vocabulary for locating contributions, comparing design interventions, and identifying under-explored areas for future work.
HCApr 7, 2025
Supporting Students' Reading and Cognition with AIYue Fu, Alexis Hiniker
With the rapid adoption of AI tools in learning contexts, it is vital to understand how these systems shape users' reading processes and cognitive engagement. We collected and analyzed text from 124 sessions with AI tools, in which students used these tools to support them as they read assigned readings for an undergraduate course. We categorized participants' prompts to AI according to Bloom's Taxonomy of educational objectives -- Remembering, Understanding, Applying, Analyzing, Evaluating. Our results show that ``Analyzing'' and ``Evaluating'' are more prevalent in users' second and third prompts within a single usage session, suggesting a shift toward higher-order thinking. However, in reviewing users' engagement with AI tools over several weeks, we found that users converge toward passive reading engagement over time. Based on these results, we propose design implications for future AI reading-support systems, including structured scaffolds for lower-level cognitive tasks (e.g., recalling terms) and proactive prompts that encourage higher-order thinking (e.g., analyzing, applying, evaluating). Additionally, we advocate for adaptive, human-in-the-loop features that allow students and instructors to tailor their reading experiences with AI, balancing efficiency with enriched cognitive engagement. Our paper expands the dialogue on integrating AI into academic reading, highlighting both its potential benefits and challenges.
HCOct 31, 2024
Creativity in the Age of AI: Evaluating the Impact of Generative AI on Design Outputs and Designers' Creative ThinkingYue Fu, Han Bin, Tony Zhou et al.
As generative AI (GenAI) increasingly permeates design workflows, its impact on design outcomes and designers' creative capabilities warrants investigation. We conducted a within-subjects experiment where we asked participants to design advertisements both with and without GenAI support. Our results show that expert evaluators rated GenAI-supported designs as more creative and unconventional ("weird") despite no significant differences in visual appeal, brand alignment, or usefulness, which highlights the decoupling of novelty from usefulness-traditional dual components of creativity-in the context of GenAI usage. Moreover, while GenAI does not significantly enhance designers' overall creative thinking abilities, users were affected differently based on native language and prior AI exposure. Native English speakers experienced reduced relaxation when using AI, whereas designers new to GenAI exhibited gains in divergent thinking, such as idea fluency and flexibility. These findings underscore the variable impact of GenAI on different user groups, suggesting the potential for customized AI tools.
HCJan 18, 2024
Should ChatGPT Write Your Breakup Text? Exploring the Role of AI in Relationship DissolutionYue Fu, Yixin Chen, Zelia Gomes Da Costa Lai et al.
Relationships are essential to our happiness and wellbeing, yet their dissolution-the final stage of a relationship's lifecycle-is among the most stressful events individuals can experience, often leading to profound and lasting impacts. With the breakup process increasingly facilitated by technology, such as computer-mediated communication, and the likely future influence of generative AI (GenAI) tools, we conducted a semi-structured interview study with 21 participants. We aim to understand: 1) the current role of technology in the breakup process, 2) the needs and support individuals seek during this time, and 3) how GenAI might address or undermine these needs. Our findings show that people have distinct needs at various stages of breakups. While currently technology plays an important role, it falls short in supporting users' unmet needs. Participants envision that GenAI could: 1) aid in prompting self-reflection, providing neutral second opinions, and assisting with planning leading up to a breakup; 2) serve as a communication mediator, supporting wording and tone to facilitate emotional expression during breakup conversations; and 3) support personal growth and offer companionship after a breakup. However, our findings also reveal participants' concerns about involving GenAI in this process. Based on our results, we discuss the potential opportunities, design considerations, and harms of GenAI tools in facilitating people's relationship dissolution.
HCFeb 10, 2022
Understanding the Digital News Consumption Experience During the COVID PandemicMingrui Ray Zhang, Ashley Boone, Sara M Behbakht et al.
During the COVID-19 pandemic, people sought information through digital news platforms. To investigate how to design these platforms to support users' needs in a crisis, we conducted a two-week diary study with 22 participants across the United States. Participants' news-consumption experience followed two stages: in the \textbf{seeking} stage, participants increased their general consumption, motivated by three common informational needs -- specifically, to find, understand and verify relevant news pieces. Participants then moved to the \textbf{sustaining} stage, and coping with the news emotionally became as important as their informational needs. We elicited design ideas from participants and used these to distill six themes for creating digital news platforms that provide better informational and emotional support during a crisis. Thus, we contribute, first, a model of users' needs over time with respect to engaging with crisis news, and second, example design concepts for supporting users' needs in each of these stages.
HCNov 30, 2021
LGBTQ Privacy Concerns on Social MediaChristine Geeng, Alexis Hiniker
We conducted semi-structured interviews with members of the LGBTQ community about their privacy practices and concerns on social networking sites. Participants used different social media sites for different needs and adapted to not being completely out on each site. We would value the opportunity to discuss the unique privacy and security needs of this population with workshop participants and learn more about the privacy needs of other marginalized user groups from researchers who have worked in those communities.
HCMar 11, 2021
When Screen Time Is not Screen Time: Tensions and Needs Between Tweens and Their Parents During Nature-Based ExplorationSaba Kawas, Nicole S. Kuhn, Kyle Sorstokke et al.
We investigated the experiences of 15 parents and their tween children (ages 8-12, n=23) during nature explorations using the NatureCollections app, a mobile application that connects children with nature. Drawing on parent interviews and in-app audio recordings from a 2-week deployment study, we found that tweens experiences with the NatureCollections app were influenced by tensions surrounding how parents and tweens negotiate technology use more broadly. Despite these tensions, the app succeeded in engaging tweens in outdoor nature explorations, and parents valued the shared family experiences around nature. Parents desired the app to support family bonding and inform them about how their tween used the app. This work shows how applications intended to support enriching youth experiences are experienced in the context of screen time tensions between parents and tween during a transitional period of child development. We offer recommendations for designing digital experiences to support family needs and reduce screen time tensions.
HCJan 28, 2021
How the Design of YouTube Influences User Sense of AgencyKai Lukoff, Ulrik Lyngs, Himanshu Zade et al.
In the attention economy, video apps employ design mechanisms like autoplay that exploit psychological vulnerabilities to maximize watch time. Consequently, many people feel a lack of agency over their app use, which is linked to negative life effects such as loss of sleep. Prior design research has innovated external mechanisms that police multiple apps, such as lockout timers. In this work, we shift the focus to how the internal mechanisms of an app can support user agency, taking the popular YouTube mobile app as a test case. From a survey of 120 U.S. users, we find that autoplay and recommendations primarily undermine sense of agency, while search and playlists support it. From 13 co-design sessions, we find that when users have a specific intention for how they want to use YouTube they prefer interfaces that support greater agency. We discuss implications for how designers can help users reclaim a sense of agency over their media use.
HCJun 16, 2020
From Ancient Contemplative Practice to the App Store: Designing a Digital Container for MindfulnessKai Lukoff, Ulrik Lyngs, Stefania Gueorguieva et al.
Hundreds of popular mobile apps today market their ties to mindfulness. What activities do these apps support and what benefits do they claim? How do mindfulness teachers, as domain experts, view these apps? We first conduct an exploratory review of 370 mindfulness-related apps on Google Play, finding that mindfulness is presented primarily as a tool for relaxation and stress reduction. We then interviewed 15 U.S. mindfulness teachers from the therapeutic, Buddhist, and Yogic traditions about their perspectives on these apps. Teachers expressed concern that apps that introduce mindfulness only as a tool for relaxation neglect its full potential. We draw upon the experiences of these teachers to suggest design implications for linking mindfulness with further contemplative practices like the cultivation of compassion. Our findings speak to the importance of coherence in design: that the metaphors and mechanisms of a technology align with the underlying principles it follows.