Ali Aït-Bachir

Ali Aït-Bachir, Charles K. Assaad, Christophe de Bignicourt et al.

Information technology (IT) systems are vital for modern businesses, handling data storage, communication, and process automation. Monitoring these systems is crucial for their proper functioning and efficiency, as it allows collecting extensive observational time series data for analysis. The interest in causal discovery is growing in IT monitoring systems as knowing causal relations between different components of the IT system helps in reducing downtime, enhancing system performance and identifying root causes of anomalies and incidents. It also allows proactive prediction of future issues through historical data analysis. Despite its potential benefits, applying causal discovery algorithms on IT monitoring data poses challenges, due to the complexity of the data. For instance, IT monitoring data often contains misaligned time series, sleeping time series, timestamp errors and missing values. This paper presents case studies on applying causal discovery algorithms to different IT monitoring datasets, highlighting benefits and ongoing challenges.

Minh Tri LÊ, Ali Ait-Bachir

Prioritizing service tickets in IT Service Management (ITSM) is critical for operational efficiency but remains challenging due to noisy textual inputs, subjective writing styles, and pronounced class imbalance. We evaluate two families of approaches for ticket prioritization: embedding-based pipelines that combine dimensionality reduction, clustering, and classical classifiers, and a fine-tuned multilingual transformer that processes both textual and numerical features. Embedding-based methods exhibit limited generalization across a wide range of thirty configurations, with clustering failing to uncover meaningful structures and supervised models highly sensitive to embedding quality. In contrast, the proposed transformer model achieves substantially higher performance, with an average F1-score of 78.5% and weighted Cohen's kappa values of nearly 0.80, indicating strong alignment with true labels. These results highlight the limitations of generic embeddings for ITSM data and demonstrate the effectiveness of domain-adapted transformer architectures for operational ticket prioritization.

Yagmur G. Cinar, Hamid Mirisaee, Parantapa Goswami et al.

We propose here an extended attention model for sequence-to-sequence recurrent neural networks (RNNs) designed to capture (pseudo-)periods in time series. This extended attention model can be deployed on top of any RNN and is shown to yield state-of-the-art performance for time series forecasting on several univariate and multivariate time series.