Biing‐Hwang Juang

Ruolin Su, Jingfeng Yang, Ting-Wei Wu et al. · amazon-science

With the demanding need for deploying dialogue systems in new domains with less cost, zero-shot dialogue state tracking (DST), which tracks user's requirements in task-oriented dialogues without training on desired domains, draws attention increasingly. Although prior works have leveraged question-answering (QA) data to reduce the need for in-domain training in DST, they fail to explicitly model knowledge transfer and fusion for tracking dialogue states. To address this issue, we propose CoFunDST, which is trained on domain-agnostic QA datasets and directly uses candidate choices of slot-values as knowledge for zero-shot dialogue-state generation, based on a T5 pre-trained language model. Specifically, CoFunDST selects highly-relevant choices to the reference context and fuses them to initialize the decoder to constrain the model outputs. Our experimental results show that our proposed model achieves outperformed joint goal accuracy compared to existing zero-shot DST approaches in most domains on the MultiWOZ 2.1. Extensive analyses demonstrate the effectiveness of our proposed approach for improving zero-shot DST learning from QA.

Ruolin Su, Ting-Wei Wu, Biing-Hwang Juang

As an essential component in task-oriented dialogue systems, dialogue state tracking (DST) aims to track human-machine interactions and generate state representations for managing the dialogue. Representations of dialogue states are dependent on the domain ontology and the user's goals. In several task-oriented dialogues with a limited scope of objectives, dialogue states can be represented as a set of slot-value pairs. As the capabilities of dialogue systems expand to support increasing naturalness in communication, incorporating dialogue act processing into dialogue model design becomes essential. The lack of such consideration limits the scalability of dialogue state tracking models for dialogues having specific objectives and ontology. To address this issue, we formulate and incorporate dialogue acts, and leverage recent advances in machine reading comprehension to predict both categorical and non-categorical types of slots for multi-domain dialogue state tracking. Experimental results show that our models can improve the overall accuracy of dialogue state tracking on the MultiWOZ 2.1 dataset, and demonstrate that incorporating dialogue acts can guide dialogue state design for future task-oriented dialogue systems.

Ruolin Su, Ting-Wei Wu, Biing-Hwang Juang

Tracking dialogue states is an essential topic in task-oriented dialogue systems, which involve filling in the necessary information in pre-defined slots corresponding to a schema. While general pre-trained language models have been shown effective in slot-filling, their performance is limited when applied to specific domains. We propose a graph-based framework that learns domain-specific prompts by incorporating the dialogue schema. Specifically, we embed domain-specific schema encoded by a graph neural network into the pre-trained language model, which allows for relations in the schema to guide the model for better adaptation to the specific domain. Our experiments demonstrate that the proposed graph-based method outperforms other multi-domain DST approaches while using similar or fewer trainable parameters. We also conduct a comprehensive study of schema graph architectures, parameter usage, and module ablation that demonstrate the effectiveness of our model on multi-domain dialogue state tracking.

Ruolin Su, Biing-Hwang Juang

Task-oriented dialogue systems are broadly used in virtual assistants and other automated services, providing interfaces between users and machines to facilitate specific tasks. Nowadays, task-oriented dialogue systems have greatly benefited from pre-trained language models (PLMs). However, their task-solving performance is constrained by the inherent capacities of PLMs, and scaling these models is expensive and complex as the model size becomes larger. To address these challenges, we propose Soft Mixture-of-Expert Task-Oriented Dialogue system (SMETOD) which leverages an ensemble of Mixture-of-Experts (MoEs) to excel at subproblems and generate specialized outputs for task-oriented dialogues. SMETOD also scales up a task-oriented dialogue system with simplicity and flexibility while maintaining inference efficiency. We extensively evaluate our model on three benchmark functionalities: intent prediction, dialogue state tracking, and dialogue response generation. Experimental results demonstrate that SMETOD achieves state-of-the-art performance on most evaluated metrics. Moreover, comparisons against existing strong baselines show that SMETOD has a great advantage in the cost of inference and correctness in problem-solving.

Xinyu Wei, Biing-Hwang Fred Juang, Ouya Wang et al.

One of the fundamental limitations of Deep Neural Networks (DNN) is its inability to acquire and accumulate new cognitive capabilities. When some new data appears, such as new object classes that are not in the prescribed set of objects being recognized, a conventional DNN would not be able to recognize them due to the fundamental formulation that it takes. The current solution is typically to re-design and re-learn the entire network, perhaps with a new configuration, from a newly expanded dataset to accommodate new knowledge. This process is quite different from that of a human learner. In this paper, we propose a new learning method named Accretionary Learning (AL) to emulate human learning, in that the set of objects to be recognized may not be pre-specified. The corresponding learning structure is modularized, which can dynamically expand to register and use new knowledge. During accretionary learning, the learning process does not require the system to be totally re-designed and re-trained as the set of objects grows in size. The proposed DNN structure does not forget previous knowledge when learning to recognize new data classes. We show that the new structure and the design methodology lead to a system that can grow to cope with increased cognitive complexity while providing stable and superior overall performance.

Ting-Wei Wu, Ruolin Su, Biing-Hwang Juang

The success of interactive dialog systems is usually associated with the quality of the spoken language understanding (SLU) task, which mainly identifies the corresponding dialog acts and slot values in each turn. By treating utterances in isolation, most SLU systems often overlook the semantic context in which a dialog act is expected. The act dependency between turns is non-trivial and yet critical to the identification of the correct semantic representations. Previous works with limited context awareness have exposed the inadequacy of dealing with complexity in multiproned user intents, which are subject to spontaneous change during turn transitions. In this work, we propose to enhance SLU in multi-turn dialogs, employing a context-aware hierarchical BERT fusion Network (CaBERT-SLU) to not only discern context information within a dialog but also jointly identify multiple dialog acts and slots in each utterance. Experimental results show that our approach reaches new state-of-the-art (SOTA) performances in two complicated multi-turn dialogue datasets with considerable improvements compared with previous methods, which only consider single utterances for multiple intents and slot filling.

Zhong Meng, Jinyu Li, Yifan Gong et al.

Feature-mapping with deep neural networks is commonly used for single-channel speech enhancement, in which a feature-mapping network directly transforms the noisy features to the corresponding enhanced ones and is trained to minimize the mean square errors between the enhanced and clean features. In this paper, we propose an adversarial feature-mapping (AFM) method for speech enhancement which advances the feature-mapping approach with adversarial learning. An additional discriminator network is introduced to distinguish the enhanced features from the real clean ones. The two networks are jointly optimized to minimize the feature-mapping loss and simultaneously mini-maximize the discrimination loss. The distribution of the enhanced features is further pushed towards that of the clean features through this adversarial multi-task training. To achieve better performance on ASR task, senone-aware (SA) AFM is further proposed in which an acoustic model network is jointly trained with the feature-mapping and discriminator networks to optimize the senone classification loss in addition to the AFM losses. Evaluated on the CHiME-3 dataset, the proposed AFM achieves 16.95% and 5.27% relative word error rate (WER) improvements over the real noisy data and the feature-mapping baseline respectively and the SA-AFM achieves 9.85% relative WER improvement over the multi-conditional acoustic model.

Zhong Meng, Jinyu Li, Zhuo Chen et al.

We propose a novel adversarial multi-task learning scheme, aiming at actively curtailing the inter-talker feature variability while maximizing its senone discriminability so as to enhance the performance of a deep neural network (DNN) based ASR system. We call the scheme speaker-invariant training (SIT). In SIT, a DNN acoustic model and a speaker classifier network are jointly optimized to minimize the senone (tied triphone state) classification loss, and simultaneously mini-maximize the speaker classification loss. A speaker-invariant and senone-discriminative deep feature is learned through this adversarial multi-task learning. With SIT, a canonical DNN acoustic model with significantly reduced variance in its output probabilities is learned with no explicit speaker-independent (SI) transformations or speaker-specific representations used in training or testing. Evaluated on the CHiME-3 dataset, the SIT achieves 4.99% relative word error rate (WER) improvement over the conventional SI acoustic model. With additional unsupervised speaker adaptation, the speaker-adapted (SA) SIT model achieves 4.86% relative WER gain over the SA SI acoustic model.

Zhong Meng, Jinyu Li, Yifan Gong et al.

The teacher-student (T/S) learning has been shown effective in unsupervised domain adaptation [1]. It is a form of transfer learning, not in terms of the transfer of recognition decisions, but the knowledge of posteriori probabilities in the source domain as evaluated by the teacher model. It learns to handle the speaker and environment variability inherent in and restricted to the speech signal in the target domain without proactively addressing the robustness to other likely conditions. Performance degradation may thus ensue. In this work, we advance T/S learning by proposing adversarial T/S learning to explicitly achieve condition-robust unsupervised domain adaptation. In this method, a student acoustic model and a condition classifier are jointly optimized to minimize the Kullback-Leibler divergence between the output distributions of the teacher and student models, and simultaneously, to min-maximize the condition classification loss. A condition-invariant deep feature is learned in the adapted student model through this procedure. We further propose multi-factorial adversarial T/S learning which suppresses condition variabilities caused by multiple factors simultaneously. Evaluated with the noisy CHiME-3 test set, the proposed methods achieve relative word error rate improvements of 44.60% and 5.38%, respectively, over a clean source model and a strong T/S learning baseline model.