Ken E. Friedl

Md Rashad Al Hasan Rony, Christian Suess, Sinchana Ramakanth Bhat et al.

Large language models (LLMs) have demonstrated remarkable performance by following natural language instructions without fine-tuning them on domain-specific tasks and data. However, leveraging LLMs for domain-specific question answering suffers from severe limitations. The generated answer tends to hallucinate due to the training data collection time (when using off-the-shelf), complex user utterance and wrong retrieval (in retrieval-augmented generation). Furthermore, due to the lack of awareness about the domain and expected output, such LLMs may generate unexpected and unsafe answers that are not tailored to the target domain. In this paper, we propose CarExpert, an in-car retrieval-augmented conversational question-answering system leveraging LLMs for different tasks. Specifically, CarExpert employs LLMs to control the input, provide domain-specific documents to the extractive and generative answering components, and controls the output to ensure safe and domain-specific answers. A comprehensive empirical evaluation exhibits that CarExpert outperforms state-of-the-art LLMs in generating natural, safe and car-specific answers.

Seogyeong Jeong, Kiwoong Park, Seyoung Song et al.

While Large Language Models (LLMs) are increasingly integrated into in-vehicle conversational systems, identifying the optimal model remains challenging due to the lack of domain-specific evaluation standards tailored to real-world deployment requirements. In this paper, we propose a novel evaluation framework for in-vehicle assistants, with a particular focus on Korean-language localization. Our empirical analysis reveals notable patterns in model behavior. First, fine-grained Korean honorific control remains unstable in current LLMs, indicating that precise speech-level realization must be explicitly evaluated in localization settings. Second, models exhibit weaker performance in strategic conversational metrics like clarification and proactivity. Our analysis suggests this stems from the inherent subjective complexity of these tasks, where our framework adopts a conservative evaluation stance to prioritize reliability. Together, our findings underscore that automotive AI must move beyond general competence toward precise linguistic tailoring and reliable, safety-oriented interaction management.

Ken E. Friedl, Abbas Goher Khan, Soumya Ranjan Sahoo et al.

The assessment of advanced generative large language models (LLMs) poses a significant challenge, given their heightened complexity in recent developments. Furthermore, evaluating the performance of LLM-based applications in various industries, as indicated by Key Performance Indicators (KPIs), is a complex undertaking. This task necessitates a profound understanding of industry use cases and the anticipated system behavior. Within the context of the automotive industry, existing evaluation metrics prove inadequate for assessing in-car conversational question answering (ConvQA) systems. The unique demands of these systems, where answers may relate to driver or car safety and are confined within the car domain, highlight the limitations of current metrics. To address these challenges, this paper introduces a set of KPIs tailored for evaluating the performance of in-car ConvQA systems, along with datasets specifically designed for these KPIs. A preliminary and comprehensive empirical evaluation substantiates the efficacy of our proposed approach. Furthermore, we investigate the impact of employing varied personas in prompts and found that it enhances the model's capacity to simulate diverse viewpoints in assessments, mirroring how individuals with different backgrounds perceive a topic.

Philipp Habicht, Lev Sorokin, Abdullah Saydemir et al.

In-Car Conversational Question Answering (ConvQA) systems significantly enhance user experience by enabling seamless voice interactions. However, assessing their accuracy and reliability remains a challenge. This paper explores the use of Large Language Models (LLMs) alongside advanced prompting techniques and agent-based methods to evaluate the extent to which ConvQA system responses adhere to user utterances. The focus lies on contextual understanding and the ability to provide accurate venue recommendations considering user constraints and situational context. To evaluate utterance-response coherence using an LLM, we synthetically generate user utterances accompanied by correct and modified failure-containing system responses. We use input-output, chain-of-thought, self-consistency prompting, and multi-agent prompting techniques with 13 reasoning and non-reasoning LLMs of varying sizes and providers, including OpenAI, DeepSeek, Mistral AI, and Meta. We evaluate our approach on a case study involving restaurant recommendations. The most substantial improvements occur for small non-reasoning models when applying advanced prompting techniques, particularly multi-agent prompting. However, reasoning models consistently outperform non-reasoning models, with the best performance achieved using single-agent prompting with self-consistency. Notably, DeepSeek-R1 reaches an F1-score of 0.99 at a cost of 0.002 USD per request. Overall, the best balance between effectiveness and cost-time efficiency is reached with the non-reasoning model DeepSeek-V3. Our findings show that LLM-based evaluation offers a scalable and accurate alternative to traditional human evaluation for benchmarking contextual understanding in ConvQA systems.

Rafael Giebisch, Ken E. Friedl, Lev Sorokin et al.

In-car conversational systems bring the promise to improve the in-vehicle user experience. Modern conversational systems are based on Large Language Models (LLMs), which makes them prone to errors such as hallucinations, i.e., inaccurate, fictitious, and therefore factually incorrect information. In this paper, we present an LLM-based methodology for the automatic factual benchmarking of in-car conversational systems. We instantiate our methodology with five LLM-based methods, leveraging ensembling techniques and diverse personae to enhance agreement and minimize hallucinations. We use our methodology to evaluate CarExpert, an in-car retrieval-augmented conversational question answering system, with respect to the factual correctness to a vehicle's manual. We produced a novel dataset specifically created for the in-car domain, and tested our methodology against an expert evaluation. Our results show that the combination of GPT-4 with the Input Output Prompting achieves over 90 per cent factual correctness agreement rate with expert evaluations, other than being the most efficient approach yielding an average response time of 4.5s. Our findings suggest that LLM-based testing constitutes a viable approach for the validation of conversational systems regarding their factual correctness.