Max Biggs

Ruijiang Gao, Max Biggs, Wei Sun et al.

Unlike traditional supervised learning, in many settings only partial feedback is available. We may only observe outcomes for the chosen actions, but not the counterfactual outcomes associated with other alternatives. Such settings encompass a wide variety of applications including pricing, online marketing and precision medicine. A key challenge is that observational data are influenced by historical policies deployed in the system, yielding a biased data distribution. We approach this task as a domain adaptation problem and propose a self-training algorithm which imputes outcomes with categorical values for finite unseen actions in the observational data to simulate a randomized trial through pseudolabeling, which we refer to as Counterfactual Self-Training (CST). CST iteratively imputes pseudolabels and retrains the model. In addition, we show input consistency loss can further improve CST performance which is shown in recent theoretical analysis of pseudolabeling. We demonstrate the effectiveness of the proposed algorithms on both synthetic and real datasets.

Max Biggs, Ruijiang Gao, Wei Sun

We study a pricing setting where each customer is offered a contextualized price based on customer and/or product features. Often only historical sales data are available, so we observe whether a customer purchased a product at the price prescribed rather than the customer's true valuation. Such observational data are influenced by historical pricing policies, which introduce difficulties in evaluating the effectiveness of future policies. The goal of this paper is to formulate loss functions that can be used for evaluating pricing policies directly from observational data, rather than going through an intermediate demand estimation stage, which may suffer from bias. To achieve this, we adapt ideas from machine learning with corrupted labels, where we consider each observed purchase decision as a known probabilistic transformation of the customer's valuation. From this transformation, we derive a class of unbiased loss functions. Within this class, we identify minimum variance estimators and estimators robust to poor demand estimation. Furthermore, we show that for contextual pricing, estimators popular in the off-policy evaluation literature fall within this class of loss functions. We offer managerial insights into scenarios under which these estimators are effective.

Max Biggs, Wei Sun, Markus Ettl

Data-driven pricing strategies are becoming increasingly common, where customers are offered a personalized price based on features that are predictive of their valuation of a product. It is desirable for this pricing policy to be simple and interpretable, so it can be verified, checked for fairness, and easily implemented. However, efforts to incorporate machine learning into a pricing framework often lead to complex pricing policies which are not interpretable, resulting in slow adoption in practice. We present a customized, prescriptive tree-based algorithm that distills knowledge from a complex black-box machine learning algorithm, segments customers with similar valuations and prescribes prices in such a way that maximizes revenue while maintaining interpretability. We quantify the regret of a resulting policy and demonstrate its efficacy in applications with both synthetic and real-world datasets.