QianLin Zhou

Ai Jian, Jingqing Ruan, Xing Ma et al.

Reward models (RMs) are central to reinforcement learning from human feedback (RLHF), providing the critical supervision signals that align large language models (LLMs) with human preferences. While generative reward models (GRMs) offer greater interpretability than traditional scalar RMs, current training paradigms remain limited. Pair-wise methods rely on binary good-versus-bad labels, which cause mismatches for point-wise inference and necessitate complex pairing strategies for effective application in RLHF. On the other hand, point-wise methods require more elaborate absolute labeling with rubric-driven criteria, resulting in poor adaptability and high annotation costs. In this work, we propose the Preference-Aware Task-Adaptive Reward Model (PaTaRM), a unified framework that integrates a preference-aware reward (PAR) mechanism with dynamic rubric adaptation. PaTaRM leverages relative preference information from pairwise data to construct robust point-wise training signals, eliminating the need for explicit point-wise labels. Simultaneously, it employs a task-adaptive rubric system that flexibly generates evaluation criteria for both global task consistency and instance-specific fine-grained reasoning. This design enables efficient, generalizable, and interpretable reward modeling for RLHF. Extensive experiments show that PaTaRM achieves an average relative improvement of 4.7% on RewardBench and RMBench across Qwen3-8B and Qwen3-14B models. Furthermore, PaTaRM boosts downstream RLHF performance, with an average improvement of 13.6% across IFEval and InFoBench benchmarks, confirming its effectiveness and robustness. Our code is available at https://github.com/JaneEyre0530/PaTaRM.

Xuxin Cheng, Ke Zeng, Zhiquan Cao et al.

Enhancing customer experience is essential for business success, particularly as service demands grow in scale and complexity. Generative artificial intelligence and Large Language Models (LLMs) have empowered intelligent interaction systems to deliver efficient, personalized, and 24/7 support. In practice, intelligent interaction systems encounter several challenges: (1) Constructing high-quality data for cold-start training is difficult, hindering self-evolution and raising labor costs. (2) Multi-turn dialogue performance remains suboptimal due to inadequate intent understanding, rule compliance, and solution extraction. (3) Frequent evolution of business rules affects system operability and transferability, constraining low-cost expansion and adaptability. (4) Reliance on a single LLM is insufficient in complex scenarios, where the absence of multi-agent frameworks and effective collaboration undermines process completeness and service quality. (5) The open-domain nature of multi-turn dialogues, lacking unified golden answers, hampers quantitative evaluation and continuous optimization. To address these challenges, we introduce WOWService, an intelligent interaction system tailored for industrial applications. With the integration of LLMs and multi-agent architectures, WOWService enables autonomous task management and collaborative problem-solving. Specifically, WOWService focuses on core modules including data construction, general capability enhancement, business scenario adaptation, multi-agent coordination, and automated evaluation. Currently, WOWService is deployed on the Meituan App, achieving significant gains in key metrics, e.g., User Satisfaction Metric 1 (USM 1) -27.53% and User Satisfaction Metric 2 (USM 2) +25.51%, demonstrating its effectiveness in capturing user needs and advancing personalized service.