Bhada Yun

Dana Feng, Bhada Yun, April Yi Wang

Juniors enter as AI-natives, seniors adapted mid-career. AI is not just changing how engineers code-it is reshaping who holds agency across work and professional growth. We contribute junior-senior accounts on their usage of agentic AI through a three-phase mixed-methods study: ACTA combined with a Delphi process with 5 seniors, an AI-assisted debugging task with 10 juniors, and blind reviews of junior prompt histories by 5 more seniors. We found that agency in software engineering is primarily constrained by organizational policies rather than individual preferences, with experienced developers maintaining control through detailed delegation while novices struggle between over-reliance and cautious avoidance. Seniors leverage pre-AI foundational instincts to steer modern tools and possess valuable perspectives for mentoring juniors in their early AI-encouraged career development. From synthesis of results, we suggest three practices that focus on preserving agency in software engineering for coding, learning, and mentorship, especially as AI grows increasingly autonomous.

Bhada Yun, Evgenia Taranova, April Yi Wang

AI chatbots are shifting from tools to companions. This raises critical questions about agency: who drives conversations and sets boundaries in human-AI chatrooms? We report a month-long longitudinal study with 22 adults who chatted with Day, an LLM companion we built, followed by a semi-structured interview with post-hoc elicitation of notable moments, cross-participant chat reviews, and a 'strategy reveal' disclosing Day's vertical (depth-seeking) vs. horizontal (breadth-seeking) modes. We discover that agency in human-AI chatrooms is an emergent, shared experience: as participants claimed agency by setting boundaries and providing feedback, and the AI was perceived to steer intentions and drive execution, control shifted and was co-constructed turn-by-turn. We introduce a 3-by-5 framework mapping who (human, AI, hybrid) x agency action (Intention, Execution, Adaptation, Delimitation, Negotiation), modulated by individual and environmental factors. Ultimately, we argue for translucent design (i.e. transparency-on-demand), spaces for agency negotiation, and guidelines toward agency-aware conversational AI.

Bhada Yun, Renn Su, April Yi Wang

Does AI understand human values? While this remains an open philosophical question, we take a pragmatic stance by introducing VAPT, the Value-Alignment Perception Toolkit, for studying how LLMs reflect people's values and how people judge those reflections. 20 participants texted a human-like chatbot over a month, then completed a 2-hour interview with our toolkit evaluating AI's ability to extract (pull details regarding), embody (make decisions guided by), and explain (provide proof of) human values. 13 participants left our study convinced that AI can understand human values. Participants found the experience insightful for self-reflection and found themselves getting persuaded by the AI's reasoning. Thus, we warn about "weaponized empathy": a potentially dangerous design pattern that may arise in value-aligned, yet welfare-misaligned AI. VAPT offers concrete artifacts and design implications to evaluate and responsibly build value-aligned conversational agents with transparency, consent, and safeguards as AI grows more capable and human-like into the future.

Bhada Yun, Dana Feng, Ace S. Chen et al.

Our study of 20 knowledge workers revealed a common challenge: the difficulty of synthesizing unstructured information scattered across multiple platforms to make informed decisions. Drawing on their vision of an ideal knowledge synthesis tool, we developed Yodeai, an AI-enabled system, to explore both the opportunities and limitations of AI in knowledge work. Through a user study with 16 product managers, we identified three key requirements for Generative AI in knowledge work: adaptable user control, transparent collaboration mechanisms, and the ability to integrate background knowledge with external information. However, we also found significant limitations, including overreliance on AI, user isolation, and contextual factors outside the AI's reach. As AI tools become increasingly prevalent in professional settings, we propose design principles that emphasize adaptability to diverse workflows, accountability in personal and collaborative contexts, and context-aware interoperability to guide the development of human-centered AI systems for product managers and knowledge workers.