Dana Feng

Dana Feng, Bhada Yun, April Yi Wang

Juniors enter as AI-natives, seniors adapted mid-career. AI is not just changing how engineers code-it is reshaping who holds agency across work and professional growth. We contribute junior-senior accounts on their usage of agentic AI through a three-phase mixed-methods study: ACTA combined with a Delphi process with 5 seniors, an AI-assisted debugging task with 10 juniors, and blind reviews of junior prompt histories by 5 more seniors. We found that agency in software engineering is primarily constrained by organizational policies rather than individual preferences, with experienced developers maintaining control through detailed delegation while novices struggle between over-reliance and cautious avoidance. Seniors leverage pre-AI foundational instincts to steer modern tools and possess valuable perspectives for mentoring juniors in their early AI-encouraged career development. From synthesis of results, we suggest three practices that focus on preserving agency in software engineering for coding, learning, and mentorship, especially as AI grows increasingly autonomous.

Bhada Yun, Dana Feng, Ace S. Chen et al.

Our study of 20 knowledge workers revealed a common challenge: the difficulty of synthesizing unstructured information scattered across multiple platforms to make informed decisions. Drawing on their vision of an ideal knowledge synthesis tool, we developed Yodeai, an AI-enabled system, to explore both the opportunities and limitations of AI in knowledge work. Through a user study with 16 product managers, we identified three key requirements for Generative AI in knowledge work: adaptable user control, transparent collaboration mechanisms, and the ability to integrate background knowledge with external information. However, we also found significant limitations, including overreliance on AI, user isolation, and contextual factors outside the AI's reach. As AI tools become increasingly prevalent in professional settings, we propose design principles that emphasize adaptability to diverse workflows, accountability in personal and collaborative contexts, and context-aware interoperability to guide the development of human-centered AI systems for product managers and knowledge workers.